Who I have the same questioned this topic

When I open My Verizon Mobile, an Information screen pops up that says that a new version is available. The only option is to Upgrade Now. That takes me to the Play store, where the only app shown is My Verizon Mobile. Clicking on that brings up the Install screen. Clicking on Install, I wait a while and eventually the yellow banner comes up, "An unexpected error has occurred. Please try again later."

It's been like this every time I've tried it on different days for the last month or so.

I cleared the cache on the app, and I get the pop-up screen "Warning Unresponsive Script" Selecting either "Stop Script" doesn't help. Selecting Continue produces the yellow banner again.

I can't use My Verizon Mobile and I can't update it. What options do I have?