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Re: Verizon Has Not Honored Promotional Credits
Yeah, I'm currently experiencing this as well - but for the context of simply getting a new phone & changing carriers & joining the Ultimate plan. A sales rep at a Verizon store (where I…1 -
Re: Verizon Has Not Honored Promotional Credits
Dealing with the same issue. Bought 3 iPhones in 2023 and had promo credits on all 3 because my lines were eligible for an upgrade. I priced a difference in plans and was never told my device promos …1 -
Re: Verizon Has Not Honored Promotional Credits
"Your device promotional credit* has been removed from your account because you switched to an ineligible plan" got this today. I have made no change without the express assistance of a Ver…1 -
Re: Verizon Has Not Honored Promotional Credits
I see I am not the only one struggling here. I did an upgrade back in November and still waiting for the credits that I was promissed. I even took a screen shot of the conversation when I was doing a…1 -
Re: Verizon Has Not Honored Promotional Credits
Will you please reach out to me too? I paid off 2 phones today, one which would’ve been paid in full with the promo credits, had I not bought it out. Now, I’ve lost my credits for both phones. the cr…3 -
Verizon Has Not Honored Promotional Credits
We signed up for new service in May of 2022. Upon signing up, we were told we could trade in our iPhone 11’s and get two free iPhone 13 Pro Max’s via monthly bill credits. We saw the promotional cred…4 -
Re: Verizon $800 Trade in Credit not Honored
I was just about to do this. At the very end it mentions $830 credit but after that says it will be appraised and up to blank will be taken off per month. It had NaN and not a number. Which is what N…1 -
Re: Verizon $800 Trade in Credit not Honored
Same! And I just saw a commercial saying “Turn in any iPhone in any condition and get a new iPhone on us. That’s what brought me to change phones in the first place , but that never happened. How can…1 -
Re: Verizon $800 Trade in Credit not Honored
Verizon baited me, a long time, loyal customer, with a trade in offer they had no intention of honoring. Then they charged me an extra $415. Here’s what Verizon chose to do for a decades long, loyal …2 -
Re: Verizon $800 Trade in Credit not Honored
I traded in my phone during a $800 promotional trade in deal and my mother is now discovering that it never went through. The paperwork I received from the Verizon store in Hollywood never provided m…2
