Best Of
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5G Home Internet IP Address Issues
I got 5G Home Internet in late July and have had issues with a dynamic IP Address outside of my state which causes playback issues with my YouTube TV account. I contacted customer service and was tol…17 -
Trade In Promo Issue
Back in May we traded in 3 S21 for the loyalty $800 promo for S23 or S23+. 2 of the lines went smoothly and credit is being applied as promised. On the other line, I exchanged the original purchased …1 -
Re: Verizon Has Not Honored Promotional Credits
Yeah, I'm currently experiencing this as well - but for the context of simply getting a new phone & changing carriers & joining the Ultimate plan. A sales rep at a Verizon store (where I…1 -
Re: Verizon Has Not Honored Promotional Credits
Dealing with the same issue. Bought 3 iPhones in 2023 and had promo credits on all 3 because my lines were eligible for an upgrade. I priced a difference in plans and was never told my device promos …1 -
Re: Verizon Has Not Honored Promotional Credits
"Your device promotional credit* has been removed from your account because you switched to an ineligible plan" got this today. I have made no change without the express assistance of a Ver…1 -
Re: Verizon Has Not Honored Promotional Credits
I see I am not the only one struggling here. I did an upgrade back in November and still waiting for the credits that I was promissed. I even took a screen shot of the conversation when I was doing a…1 -
Re: Verizon Has Not Honored Promotional Credits
Will you please reach out to me too? I paid off 2 phones today, one which would’ve been paid in full with the promo credits, had I not bought it out. Now, I’ve lost my credits for both phones. the cr…3 -
Verizon Has Not Honored Promotional Credits
We signed up for new service in May of 2022. Upon signing up, we were told we could trade in our iPhone 11’s and get two free iPhone 13 Pro Max’s via monthly bill credits. We saw the promotional cred…4 -
Re: Verizon $800 Trade in Credit not Honored
I was just about to do this. At the very end it mentions $830 credit but after that says it will be appraised and up to blank will be taken off per month. It had NaN and not a number. Which is what N…1 -
Re: Verizon $800 Trade in Credit not Honored
Same! And I just saw a commercial saying “Turn in any iPhone in any condition and get a new iPhone on us. That’s what brought me to change phones in the first place , but that never happened. How can…1
