Other Account Discussions
Unlink old Home/Fios account from Mobile/Wireless Account so I can add my new Home/Fios account
I’ve talked to several agents and spent hours with this issue…There was a Fios account pair with my mobile account years ago. I had moved and switched service providers and canceled the Fios service. I recently moved to an area with Fios and was told I could not activate the old account and a new one would get set up ($99…
Digging in my yard
Verizon has flags along the side of my front yard with a cable laying across it. They do not have an easement there and have never contacted me. I do not want them to dig there. There are several pipes running right along there. Who can I contact??
FIOS TV Home - Verizon Stream Box
I received a Verizon Stream Box when I switched to Verizon Fios Internet and TV about three years ago. I have recently set up the stream box again for use after checking it out initially, but not really having need to use it. I loaded the FIOS TV Home app for viewing my Fios TV channels on the box, but when trying to use…
customer service
For about 3 weeks now I have not been able to use my phone without WiFi. If my WiFi goes out my phone is useless I cannot text, use safari, or any other app. Now because I’m a stay at home mom and pregnant I decided ok I’m usually always home and have WiFi now yesterday there was a power outage leaving me with no WiFi I…
Unable to link account to Verizon account number
Keep trying to redeem offer from Verizon, but it keeps asking to connect account number with account I created. When putting in my account number, it keeps saying try again later. It's been 3 days at this point with this error appearing. I keep trying to chat with Verizon but it appears the actual chat is broken all the…
Wondering how to get in touch with someone about my repair experience
I've had a particularly difficult experience with getting my internet fixed recently. Essentially, it has been down for almost a week, with very little communication directly from Verizon, and no one has come out to check my broken ONT even though I sent a picture of it filled with water. I've also had multiple issues with…
Outside cable box cover left unfastened / open
My outside cable box was left open / unbolted following a recent visit by a tech to upgrade my internet. I cannot get it re-closed / reattached myself and the main bolt is missing. I would like to have a Verizon tech come out and re-close the cover (or possibly even remove the box if all the cable hookups are old)
Fios Power of Attorney
I am searching for a way to get Verizon a power of attorney document for my mother's Fios internet account. All I am finding are instructions for Verizon Wireless. What are the details to get the PoA to the Verizon Fios team?
Unable to enter a two character top-level domain for account email.
I have numerous email accounts which I'm attempting to consolidate. The primary account I would like to use is my own domain which ends in ".me". It's evident that the online account portal does not support two character top-level domains. I have another email account through protonmail which also ends in a .me.…
Unable to link account services
Keep trying to redeem offer from Verizon, but it keeps asking to connect account number with account I created. When putting in my account number, it keeps saying try again later. It's been 3 days at this point with this error appearing. I keep trying to chat with Verizon but it appears the actual chat is broken all the…
Can’t redeem the offers of Nintendo switch or 200 dollar target gift cards
I am unable to redeem the offers of Nintendo switch and 200 dollar target gift card. I received the emails today, but there are no tiles.
Utility pole issue
My neighbor has attached private property to the utility pole outside my dwelling.
Cannot redeem my gift cards for Verizon & Target
I have two gift cards that are redeemable starting today 5/8/24. Yet everything is grayed out and there is no where for me to select to redeem the two available gift cards for Verizon & Target.
How to get Fios
I am a Fios customer moving and the same road has it but my new move in location does not despite being a pole is there
Communication about digging
Apparently, Verizon is laying cables in my neighborhood. We had no communication about this project and the possible disruption it could cause. There are paint marks in our yard that lead me to believe there will be digging throughout our yard, including across our newly installed driveway. Who can I reach out to about…
Amazon Gift Card sent to inaccessible address
Please help. Bad timing. I specified to email the gift card information to my wife's comcast email address, only to find her email address is gone (seems to have been purged as part of their recent 0-day issues). Try as we might to reset her password when we finally got in the email address is gone. How do I have the Gift…
Tried to remove second cable box account change
I have never been so disappointed in Verizon Fios support. Loyal customer for over ten years. I went to make a SMALL change to my account - I wanted to remove my second set top box from my account to save a little money since we don't use the second TV anymore. After and hour being presented with plan after plan that was…
Never received $200 Verizon gift card that I claimed as a promotional offer
I am experiencing an issue that seems to be common among many others. I enrolled in Verizon Fios with the understanding that I would receive a $200 gift card as part of the deal. Despite waiting several months, I have not yet received the promised card. I have made multiple attempts to resolve this issue by calling and…
$200 amazon gift card
Redeemed Amazon gift card about 4 weeks ago and have still not received it. How long does it take .
Promotional offers
I never received promotional offers and I've tried multiple customer service agents in chat and phone.
Never received promotional offers?!
I set up a new Verizon account 11/2023 and was talked into going with the most expensive plan by a Verizon agent. I was told I would actually save money in the end since I would receive 3 promotional offers (2nd gen airpods, a $200 verizon gift card, & $100 verizon gift card) and could use these toward my first 3 bills.…
Need a return code
I didn't get the return box or code. Service turned off 2/5. I need to retun this modem.
Equipment
How do I get someone from Verizon to remove wires that are hanging in my property. Seems dangerous
Pins - do we need multiple? One for each account?
Do the pins apply to both accounts? I used to have one but then i just got a new prepaid wireless account and new pin for that. Is my old pin that i used for my accounts still alive? or do i use this new pin for both wireless and FIOS? This is confusing. Does each type of account have its own pin?