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Fios TV Mobile APP
What is the Fios TV Mobile app? The Fios TV Mobile app is your mobile companion to your Fios TV service and is available to all Fios TV subscribers. With a modern user interface (UI) and intuitive navigation, the Fios TV Mobile app provides effortless content discovery from our ever-increasing catalog of newly added…
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myAccess FAQs
myAccess offers special deals and perks for Verizon customers. It's free and accessible through My Verizon. Individual offer terms apply. Personalized Offers: Receive tailored deals when upgrading devices, adding lines, or changing plans. Anytime Deals & Local Passes: Claim discounts and access exclusive events (sports,…
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Create Profile / Register for My Verizon via Website
Using the My Verizon website to register and create a profile unlocks easy access to manage your account, view bills, and take advantage of all Verizon's online features. Before you begin The My Verizon user ID / 10-digit mobile number and password are used to access all Verizon wireless portals (e.g., My Verizon, Verizon…
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Learn More About Your Verizon Mobile Bill
What's is your monthly billing period? Your mobile billing period (i.e. bill cycle) starts the day you activate mobile service with Verizon. It starts and ends on those same dates every month. For example: If you activated service on Nov 19, your first billing period is Nov 19 - Dec 18. The next billing period is Dec 19 -…
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Verizon Home Device Protect
If you can stream on it, game on it, connect on it. We cover it! Verizon offers a protection plan with hassle-free repairs and replacements on allyour eligible home tech, no matter where you bought it for just $25/mo + applicable taxes. Verizon Home Device Protect includes: Hassle-free repair and replacement Convenient…
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Device Locking FAQs
Learn about our device locking policy for Verizon-financed devices and Verizon Prepaid devices. Learn how to check your device's lock status and manage a locked device. What does a "locked" device mean? Wireless carriers "lock" devices with software, restricting them to their network to prevent fraud and theft. Go…
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Activating your eSIM device on a standard monthly plan FAQs
Learn how to activate a compatible eSIM-enabled device on the Verizon network. How to activate your eSIM depends on whether you're adding a new line to your account or changing a device on an existing line of service. eSIM activation also differs between iOS and Android™ devices. Important: This information is for standard…
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Terms, Abbreviations, and Standards
Hello fellow community members, I wanted to create this glossary-like document to help explain and define certain terms and abbreviations. Sometimes, community leaders and Verizon employees may use technical terms for more precise communication and save of time. To avoid the need to define the terms over and over again,…
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All About Port Forwarding
Article History: This article is expanded from Port Forwarding not Working after Firmware Upgrade to 3.2.0.7. The original article is contributed by @smith6612 This expanded view is contributed by @Cang_Household This article details some standard and advanced configurations. The official support may not cover the setups…
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IPv6 Prefix Delegation, Static Routes, and GPON Packet Padding
This article is contributed by @Cang_Household . This article details some standard and advanced knowledge. The official support may not cover the knowledge detailed here. As usual, (the lawyers would argue that) you are responsible for all the changes made on your devices and plans. This article does not provide…
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Learn about pound (#) codes and star (*) codes
What are pound (#) and star (*) codes? Pound codes and star codes are numbers you can call from your Verizon mobile phone to help manage your Verizon wireless account. Code to call When you need to #BAL (#225) Check your balance #DATA (#3282) Check your data usage #MIN (#646) Check your minutes #PMT (#768) Make a payment…
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How to View Your Data Usage (Call history, Text and Mobile data)
You can access your account’s mobile usage in either: My Verizon website: View current usage. View usage summaries for the past 90 days. My Verizon app: View data use for the current bill period. View data use summaries for all mobile lines for the past 90 days. The type of information you can get through your usage logs…
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How to Check Your Order Status
Did you know that you can keep track of your recent orders directly in the My Verizon app and on Verizon.com. You can view the current status of your order, see the estimated delivery date and get a tracking number all in one convenient place. Steps For the My Verizon App Open the My Verizon app then tap the Me tab. From…
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Arcadyan E3200 DHCP from Non-Verizon Sources
This article is contributed by @Cang_Household . This article details some standard and advanced knowledge. The official support may not cover the knowledge detailed here. As usual, (the lawyers would argue that) you are responsible for all the changes made on your devices and plans. This article does not provide…
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Device Unlocking Policies- Update
To mitigate theft and prevent fraudulent activity, newly purchased devices are “locked” to operate exclusively on the Verizon network. Our unlocking policies vary depending on whether the device is on a postpaid or prepaid plan, with additional accommodations for deployed military personnel. “Unlocking” refers specifically…
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How to Block Calls & Messages
Did you know that you can use the My Verizon website to temporarily block calls and messages, stopping unwanted communication from specific numbers? Call & Message Block is a free, temporary service that lasts up to 90 days and blocks up to 5 phone numbers. For a permanent solution or to block more numbers, check out the…
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How to cancel Verizon Cloud
This article was created from a community discussion. If you are a Verizon Wireless customer, there are three ways to cancel the Verizon Cloud paid subscription as a VZW customer: In the App, open ‘Settings - Delete My Account’. This will guide you through the workflow and on tapping “Confirm” your subscription is…
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Verizon's Virtual Troubleshooter
Did you know that Verizon offers a Virtual Troubleshooting Tool that helps diagnose and resolve common issues with both mobile and home devices? This tool provides guided support to help you quickly identify problems and apply the correct solution. What Issues Can the Troubleshooter Resolve? Device activation issues…
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Frontier Fiber Internet
What is Frontier Fiber Internet? Frontier is where lightening-fast, 100% fiber internets meets America's best 5G mobile network, Verizon 😊 Frontier is joining Verizon and expanding access to more customers. Our fiber optic network reach now extends across 31 states and Washington, DC. Visit here to learn more. This…
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How do I give Reactions?
You can give Reactions to any posts in the community except your own. To give reactions to a message and its author, click the icon you wish to use on the message. If you change your mind about the quality of the message, you can revoke your reactions. To revoke reactions you've given, click the highlighted reaction button…
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What are Reactions?
Reactions are a content rating system that lets you vote for the messages you think are the most useful or important. Reactions are as easy as a single click, but the impact of reactions ripples across the community. There are several reactions available: Promote, Insightful, Agree, Like and Awesome.
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How do I use follow?
Follow lets you get email updates whenever new content appears in an area of the community that you're interested in. You can subscribe to a Verizon Community Blogs, the Knowledge Hub, or any Category in the community. To follow a piece of content or location: Go to the blog, Knowledge Hub or category you want to subscribe…
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How can I view a knowledge base?
You can view a knowledge base article by using the drop down at the top of the page. To search for a knowledge base article, enter a search keyword and choose Knowledge Base in the list to the left of the Search button. Then, you can use search results filters to zero in on the article you want.
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How do I mark a message as a solution?
To mark a message as a solution, there will be a question in the post. Click yes to choose the post as your answer. To change, if you find that it did not fix your issue, go to the three dots on the post that you accepted, scroll down to click on Change Status and answer the questions there and click save. ''…. scroll down…
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How do I post a message?
Go to the board where you want to post. You can also find the box further down the page with the title Make a Suggestion and it will take you to the create post page. If you have a question, you can simply click on the Ask a question button at the top of the page. 4. In the Subject field, enter your message title.…
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How do I reply to a message?
There is a "Leave a comment' box at the bottom of the thread. Type your message and hit Post Comment. Your reply is added to the existing thread at the bottom of the thread. It won't create a new thread. If you wish to reply to a specific post in a thread, click the Reply button on that post and it will reply to that…
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How do I reply to a private message?
To reply to a private message: Sign in to the community. Click the message count or envelope icon to go to your Private Messages Inbox. To read a message, click the message subject. To reply to a message, type into the box below the message. Click Send Message.
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How do I send a private message?
To send a private message: Sign in to the community. Click the message count or envelope icon to go to your Private Messages Inbox. Click pencil icon to compose a new message. Enter the recipient's name in the Send to area. Enter the subject for the message in the Message Subject area. Type the reply in the Message Body…
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Can I bookmark a blog?
Yes. You can bookmark a blog or an article. If you bookmark a blog or article, you can check back regularly to see new posts or updates. To Do this Bookmark a blog Go to the blog page and click the star on the blog in the upper right corner. Bookmark an article Go to the article and click the star on the article in the…
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Why can't I give Reactions to some messages?
There are a few reasons why you might not be able to give Reactions to a post. You've already given Reactions to this message (you can only give them once). You wrote the message (you can't react to your own messages). Your community manager has turned Reactions off for a message or a forum. Your community manager has…
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How do I insert an image in a post?
You can insert images from your computer, or from another location on the web. To insert an image in a post: Start a new post. Click Photo in the editors toolbar. Choose one of the image source options and follow the on-screen instructions.
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How do I edit a knowledge base article?
To edit a knowledge base article: Click on the dots on the upper right of the post > Edit on the article page. Note: You only see the Edit button if you have permission to edit the article. Click in the section you want to edit and make your changes. You can edit text, add text, or drag content from the clipping area on…
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What is a knowledge base?
A knowledge base (also called a tribal knowledge base) is a collection of articles that captures and organizes helpful community information. Knowledge bases are great community resources for several reasons: You can search for knowledge base articles or use special navigation links that let you browse through the…
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How do I see private messages I've sent to others?
To see the private messages you've sent: Sign in to the community. Click the message count or envelope icon. At the bottom of the drop down, click All Messages. Scroll down until you find the message you sent and click on the subject to open.
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How do I read a private message?
To read a private message: Sign in to the community. If you have any new messages, you'll see the number of unread messages on the envelope icon. Click the envelope icon to go to see your Private Messages. You can scroll through your new messages, or at the bottom of the drop box you can click on All Messages to get to…
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What is the Private Messenger?
Private Messenger enables you to send private notes to other community members. Private Messenger has two big advantages over email: You don't have to know the other member's email address to send the note. (Also, you don't have to reveal yours.) You can read and send private messages without leaving the community, making…
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How do I use bookmarks?
Bookmarks enable you to list community content (How-to videos, blogs, or topics) on a special page so you can easily find it again. To bookmark a piece of content or location: Go to the post that you want to bookmark. To follow a thread, click on the star icon on the upper right corner of the post and this will bookmark…
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How do I use an uploaded image as my personal avatar?
You can use any approved image you've uploaded as your personal avatar. To use an uploaded image as your personal avatar: Sign in to the community. Go to your Profile Page, found by clicking on your avatar in the upper right hand corner and clicking on your username. Click on your avatar and a box will pop up. Click on…
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How do I delete a private message?
You can delete messages one at a time as you read them, or in bulk from your Inbox. To delete a private message: Sign in to the community. Click the message count or envelope icon to go to your Private Messages Inbox. To delete a single message, click the message to view it and then click Leave Conversation.
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How do I search for people?
You can search for community members by name or by rank. The name you search for must be at least three characters long. To search for users: Type the name of the user you would like to search for in the search bar. On the search results page, click the fifth button, members.
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How do I search for posts?
You can search for posts and knowledge base articles at any level of the community. Tip: Searches for posts always include relevant knowledge articles. However, you can also search just in knowledge base. To search for posts: Find the search bar at the top of the page. Start typing the search term. Auto-suggest shows the…
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Can I edit or delete my blog comments?
No, you can't. Be sure to check your spelling and preview your comment before you post it.
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Where is my blog comment? I posted a comment, but don't see it.
Some blogs display new comments almost immediately. Other blogs don't display new comments until the blog author or a moderator approves them. If your comment doesn't appear immediately, check back in a few minutes. If it still doesn't appear, your comment is most likely in the approval queue.
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How do I post a comment on a blog?
Posting a comment on a blog is a lot like replying to a message on a board. If the blog is open for comments, you'll see a post a comment link or a comment count link at the bottom of the article. To post your comment: Find the comment text field below the article. Compose your comment. Click Post Your Comment. Tip: Unless…
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What's a blog?
A blog is an online journal written by one or more authors. Blog articles usually appear in reverse-chronological order, so you see the most recent article first, followed by earlier articles. Some blogs have comments from readers, which you can read by clicking the Comments link at the bottom of the article.
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What is a private image?
A private image is one that only you can see. Each time you upload an image, you can decide whether you want that image to appear in your image gallery. If you choose no, the image is private. Remember, a moderator must approve all uploaded images before your can use them in a post or display them in your gallery. To…
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What is an Accepted Solution?
An Accepted Solution is a way for you to choose the reply that best answers a question that you've posted. When you accept a solution, both the question and the solution get special icons and links that take you directly from the question to the answer. An Accepted Solution icon also appears on boards and in search results…
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Why is the thread locked?
A thread is locked after it is over 2 years old, or when a solution has been made. If you still need assistance, you can start a new post.
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Mobile Reward Card Offers (rebates)
This KBA provides an overview of Mobile reward card offers and how to access them. What is a reward card offer? You may qualify for a reward card offer as part of some mobile and home internet promotions. You can redeem and get reward cards through My Verizon or the Verizon Rewards Center. Some reward card offers include:…
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Fios Home internet Parental Controls and Discontinued Routers
As of October 17th, router-based parental controls have been discontinued for the following routers: * G31000 * CR100A * CR1000B Parental control has always been available as part of Verizon's Home Network Protection which is retiring by October 28th. Customers with the Fios Router (G3100) and (CR1000A/B) will be…