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How do I give Reactions?
You can give Reactions to any posts in the community except your own. To give reactions to a message and its author, click the icon you wish to use on the message. If you change your mind about the quality of the message, you can revoke your reactions. To revoke reactions you've given, click the highlighted reaction button…
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What are Reactions?
Reactions are a content rating system that lets you vote for the messages you think are the most useful or important. Reactions are as easy as a single click, but the impact of reactions ripples across the community. There are several reactions available: Promote, Insightful, Agree, Like and Awesome.
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How do I use follow?
Follow lets you get email updates whenever new content appears in an area of the community that you're interested in. You can subscribe to a Verizon Community Blogs, the Knowledge Hub, or any Category in the community. To follow a piece of content or location: Go to the blog, Knowledge Hub or category you want to subscribe…
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How can I view a knowledge base?
You can view a knowledge base article by using the drop down at the top of the page. To search for a knowledge base article, enter a search keyword and choose Knowledge Base in the list to the left of the Search button. Then, you can use search results filters to zero in on the article you want.
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What is my Ignore Users List and how do I add users to it?
Most users in an online community get along very well. Sometimes, however, you might encounter someone you consider a nuisance. If you are receiving messages that you'd prefer not to receive, you can add the sender to your Ignored Users list. The system blocks all messages from users on your Ignored Users list. To add…
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How do I mark a message as a solution?
To mark a message as a solution, there will be a question in the post. Click yes to choose the post as your answer. To change, if you find that it did not fix your issue, go to the three dots on the post that you accepted, scroll down to click on Change Status and answer the questions there and click save. ''…. scroll down…
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How do I post a message?
Go to the board where you want to post. You can also find the box further down the page with the title Make a Suggestion and it will take you to the create post page. If you have a question, you can simply click on the Ask a question button at the top of the page. 4. In the Subject field, enter your message title.…
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How do I reply to a message?
There is a "Leave a comment' box at the bottom of the thread. Type your message and hit Post Comment. Your reply is added to the existing thread at the bottom of the thread. It won't create a new thread. If you wish to reply to a specific post in a thread, click the Reply button on that post and it will reply to that…
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How do I reply to a private message?
To reply to a private message: Sign in to the community. Click the message count or envelope icon to go to your Private Messages Inbox. To read a message, click the message subject. To reply to a message, type into the box below the message. Click Send Message.
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How do I send a private message?
To send a private message: Sign in to the community. Click the message count or envelope icon to go to your Private Messages Inbox. Click pencil icon to compose a new message. Enter the recipient's name in the Send to area. Enter the subject for the message in the Message Subject area. Type the reply in the Message Body…
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Can I bookmark a blog?
Yes. You can bookmark a blog or an article. If you bookmark a blog or article, you can check back regularly to see new posts or updates. To Do this Bookmark a blog Go to the blog page and click the star on the blog in the upper right corner. Bookmark an article Go to the article and click the star on the article in the…
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Why can't I give Reactions to some messages?
There are a few reasons why you might not be able to give Reactions to a post. You've already given Reactions to this message (you can only give them once). You wrote the message (you can't react to your own messages). Your community manager has turned Reactions off for a message or a forum. Your community manager has…
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How do I insert an image in a post?
You can insert images from your computer, or from another location on the web. To insert an image in a post: Start a new post. Click Photo in the editors toolbar. Choose one of the image source options and follow the on-screen instructions.
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How do I edit a knowledge base article?
To edit a knowledge base article: Click on the dots on the upper right of the post > Edit on the article page. Note: You only see the Edit button if you have permission to edit the article. Click in the section you want to edit and make your changes. You can edit text, add text, or drag content from the clipping area on…
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What is a knowledge base?
A knowledge base (also called a tribal knowledge base) is a collection of articles that captures and organizes helpful community information. Knowledge bases are great community resources for several reasons: You can search for knowledge base articles or use special navigation links that let you browse through the…
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How do I see private messages I've sent to others?
To see the private messages you've sent: Sign in to the community. Click the message count or envelope icon. At the bottom of the drop down, click All Messages. Scroll down until you find the message you sent and click on the subject to open.
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How do I read a private message?
To read a private message: Sign in to the community. If you have any new messages, you'll see the number of unread messages on the envelope icon. Click the envelope icon to go to see your Private Messages. You can scroll through your new messages, or at the bottom of the drop box you can click on All Messages to get to…
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What is the Private Messenger?
Private Messenger enables you to send private notes to other community members. Private Messenger has two big advantages over email: You don't have to know the other member's email address to send the note. (Also, you don't have to reveal yours.) You can read and send private messages without leaving the community, making…
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How do I use bookmarks?
Bookmarks enable you to list community content (How-to videos, blogs, or topics) on a special page so you can easily find it again. To bookmark a piece of content or location: Go to the post that you want to bookmark. To follow a thread, click on the star icon on the upper right corner of the post and this will bookmark…
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How do I use an uploaded image as my personal avatar?
You can use any approved image you've uploaded as your personal avatar. To use an uploaded image as your personal avatar: Sign in to the community. Go to your Profile Page, found by clicking on your avatar in the upper right hand corner and clicking on your username. Click on your avatar and a box will pop up. Click on…
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How do I delete a private message?
You can delete messages one at a time as you read them, or in bulk from your Inbox. To delete a private message: Sign in to the community. Click the message count or envelope icon to go to your Private Messages Inbox. To delete a single message, click the message to view it and then click Leave Conversation.
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How do I search for people?
You can search for community members by name or by rank. The name you search for must be at least three characters long. To search for users: Type the name of the user you would like to search for in the search bar. On the search results page, click the fifth button, members.
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How do I search for posts?
You can search for posts and knowledge base articles at any level of the community. Tip: Searches for posts always include relevant knowledge articles. However, you can also search just in knowledge base. To search for posts: Find the search bar at the top of the page. Start typing the search term. Auto-suggest shows the…
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Can I edit or delete my blog comments?
No, you can't. Be sure to check your spelling and preview your comment before you post it.
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Where is my blog comment? I posted a comment, but don't see it.
Some blogs display new comments almost immediately. Other blogs don't display new comments until the blog author or a moderator approves them. If your comment doesn't appear immediately, check back in a few minutes. If it still doesn't appear, your comment is most likely in the approval queue.
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How do I post a comment on a blog?
Posting a comment on a blog is a lot like replying to a message on a board. If the blog is open for comments, you'll see a post a comment link or a comment count link at the bottom of the article. To post your comment: Find the comment text field below the article. Compose your comment. Click Post Your Comment. Tip: Unless…
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What's a blog?
A blog is an online journal written by one or more authors. Blog articles usually appear in reverse-chronological order, so you see the most recent article first, followed by earlier articles. Some blogs have comments from readers, which you can read by clicking the Comments link at the bottom of the article.
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What is a private image?
A private image is one that only you can see. Each time you upload an image, you can decide whether you want that image to appear in your image gallery. If you choose no, the image is private. Remember, a moderator must approve all uploaded images before your can use them in a post or display them in your gallery. To…
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What is an Accepted Solution?
An Accepted Solution is a way for you to choose the reply that best answers a question that you've posted. When you accept a solution, both the question and the solution get special icons and links that take you directly from the question to the answer. An Accepted Solution icon also appears on boards and in search results…
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Why is the thread locked?
A thread is locked after it is over 2 years old, or when a solution has been made. If you still need assistance, you can start a new post.
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Mobile Reward Card Offers (rebates)
This KBA provides an overview of Mobile reward card offers and how to access them. What is a reward card offer? You may qualify for a reward card offer as part of some mobile and home internet promotions. You can redeem and get reward cards through My Verizon or the Verizon Rewards Center. Some reward card offers include:…
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Fios Home internet Parental Controls and Discontinued Routers
As of October 17th, router-based parental controls have been discontinued for the following routers: * G31000 * CR100A * CR1000B Parental control has always been available as part of Verizon's Home Network Protection which is retiring by October 28th. Customers with the Fios Router (G3100) and (CR1000A/B) will be…
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How to Register for My Verizon
This article guides you on how to register your account and create your profile for My Verizon. Before you begin, please note: The My Verizon user ID / 10-digit mobile number and password are used to access all Verizon wireless portals (e.g., My Verizon, Verizon Cloud, etc.). The My Verizon user ID or your email address…
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How to activate ESPN Unlimited with Verizon
This article guides you on how to activate ESPN Unlimited as a Verizon customer. Steps to become Entitled: Navigate to My Verizon Enter Verizon User ID and Password Navigate to the Streaming Services section, open the section On the ESPN Unlimited product tile, click Add. The product will be added to your cart Navigate to…
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Wi-Fi Calling with Verizon
This article explains the benefits of Wi-Fi Calling at Verizon. Extended Connectivity and Coverage Wi-Fi Calling allows users to make and receive voice calls, texts, and video calls by utilizing a Wi-Fi (wireless internet) connection instead of the cellular network. This capability is crucial when a user is in an area with…
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Arcadyan E3200 DHCP from Non-Verizon Sources
This article is contributed by @Cang_Household . This article details some standard and advanced knowledge. The official support may not cover the knowledge detailed here. As usual, (the lawyers would argue that) you are responsible for all the changes made on your devices and plans. This article does not provide…
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Verizon Call Filter
Call Filter screens incoming callers to alert you if a number may be spam, a robocall or fraud. Call Filter detects spam and blocks high-risk spam calls by forwarding to voicemail. If you're on a standard monthly plan or prepaid plan and have a compatible device, Call Filter (free) is included on your account. Call Filter…
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Verizon Family App
Get Started with the Verizon Family App The Verizon Family app is a simple way to stay connected and manage your family's mobile devices. Whether you want to keep track of your kids' phone activity or help them build healthy tech habits, this app puts you in control. Setting up the Verizon Family app is easy. Just follow…
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Verizon Mobile and Home discounts
There are tons of ways to save money on your Verizon bill! Here's a quick overview of the discounts we offer: Fios: * Military * First Responder * Teachers * Students * Nurses * Verizon Forward * Auto Pay & Paper-free Billing * Deals at Work For Mobile: * Military * First Responder * Teachers * Students * Nurses * Auto Pay…
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Retrieving Your Call Logs with Fios Digital Voice
Customers are able to access call logs from their MyVerizon app, My Verizon online and their STB depending on their TV services with FDV. If you would like to request a bill summary that includes the call log, please visit our contact us page, to connect with a support agent for assistance with mailing the bill. Note:…
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Verizon Return Policy
This article explains our return policy, outlines timeframes, fees and how to complete a return or an exchange. To return your device/merchandise, keep in mind: All merchandise must be in like-new condition. Returning your merchandise does not automatically terminate your service. To cancel your service, you must contact…
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How to Activate your New Device on the Verizon Network
This guide will explain how to activate a new device on the Verizon network if you have an existing account. You can activate your new device by visiting Verizon.com or via the My Verizon App. Follow these steps to active your new device online: 1. Sign into your account. 2. Navigate to manage all devices . 3. Click…
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How to access your Verizon account after disconnection or a port out.
This article will explain how to get into your account to view billing information after porting your number out or disconnection. Once you disconnect your mobile account or port your number to another carrier, you can still access your account up to 6 months after the disconnection date. You can do this by accessing the…
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How to pay your Verizon bill
Learn about your options for paying your Verizon bill. To install the My Verizon app, visit the Apple® App Store® for iOS or Google Play for Android. (The My Verizon app is available to customers with mobile, 5G Home Internet, 4G LTE Home Internet and/or Fios services (i.e., Fios Home Internet, Fios Home Phone, Fios TV)…
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Fios Account Actions
This article is contributed by @Cang_Household . This article details some standard and advanced knowledge. The official support may not cover the knowledge detailed here. As usual, (the lawyers would argue that) you are responsible for all the changes made on your devices and plans. This article does not provide…
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Fios Service IPv4 vs IPv6 Feature Matrices
This article is contributed by @Cang_Household . This article details some standard and advanced knowledge. The official support may not cover the knowledge detailed here. As usual, (the lawyers would argue that) you are responsible for all the changes made on your devices and plans. This article does not provide…
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How to reset your private folder on Verizon Cloud.
To reset your private folder, please open the Verizon Cloud app and navigate to ‘Settings -> Security’. From there access to the Private folder may be reset. (With VZ Cloud version 25.4 or later) Locked Folder Mobile * When you click on Locked Folder (Mobile Only) you will be prompted to set up the 6-digit PIN and other…
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VZ Cloud Infobot is live!
We're excited to introduce a new "Chat with Us" option in the "Help" section of the Verizon Cloud web portal and the 24.12 release of our mobile client! This interactive FAQ tool, powered by InfoBot, is designed to quickly understand your questions and direct you to the most relevant articles about Verizon Cloud topics.…
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Information for Cloud For Life
1. There is no “grace period to view or engage with your content” or “30-day temporary access” for content after porting out - once the MDN is disconnected in VISION all access to Cloud data ceases immediately until resubscription. 2. Your content will be held (archived) by Verizon for 30 days, giving the you an…
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Connection Activation and Setup guide for your Verizon LTE Extender
This article is designed to help you troubleshoot and determine the status of your Verizon LTE Extender. Here are a few things to note: * The initial startup of the Network Extender takes 30-60 minutes. If the Power / Status LED indicator is still blinking after 1 hour, relocate the GPS antenna to receive a stronger signal…