Recent Posts
March's Trivia Challenge!!!
Please read the Trivia Rules prior to participating. Here is the new Trivia Game: Please answer both Trivia Questions and Word Scramble correctly for a chance to be crowned Trivia Champ. Trivia Question: How many main tiers of unlimited phone plans does Verizon currently have? Verizon's most basic unlimited phone plan is…
The Community is Back! We Want to Hear from You!
The Community is officially open again, and we couldn't be more excited to have you back! This space is for you to connect, share ideas and explore topics that matter the most to our community! We want to hear from you! 1.What topics would you like to see discussed over the next few weeks? 2.What would you like to learn…
Verizon Fios TV Content Updates regarding Cox Media Group
We’re reaching out with an update on our Fios TV negotiations with Cox Media Group. Our agreement with Cox has expired and, as a result, we do not currently have the rights to broadcast their channels, including: WFXT (FOX, Charge!, Laff) in Boston, MA and Providence, RI WPXI (NBC, MeTV, Laff, Pittsburgh Cable News…
Hotspot
What do I do to add hotspot to my plan
Travel pass bank
My daughter is traveling internationally and Verizon app indicates she has 11 Travelpass days banked. What exactly does that mean and what does she need to do to use any days that she has?
Just curious about Fios Internet questions
I've noticed quite a few questions on Fios Internet go unanswered. Is this because there's a lack of people on the forum that are familiar with the product (I'm not) or is it the question is not really network related? I can answer general questions but I'm not familiar with Verizon's ONT's and routers. Again, just curious…
Removal of phone lines outside of house
I don't have active service or an account and would like landlines outside my home removed. How do I reach someone? I've tried and get bounced around between departments. Thank you
Promise to pay - NOT HONORED
Why does Verizon offer payment arrangements and then still not honor them?! You schedule it on their app, with their employees, and then it’s not even taken into account before disconnecting services. I’m so over this company.
Not going to live long enough to ever get thru to customer service
I have been dealing with these new phones since December, everytime I call on hold for at least an hour and they never fix my problem. Phones were suppost to be no charge when we got them but have been charged every month Ready to get a new provider 25 Plus years with verizon and service sucks.
Former customer still being charged for Netflix – support unable to fix
I ported my number out last month, but Verizon is still charging me for Netflix. I already contacted support in January and spent almost two hours on the phone. I was told the issue was resolved, but I was charged again in February. Today I tried to contact support again through online chat. The agent said they needed to…
Promised no service interruption - why is my Service interrupted then??
I have a payment scheduled for Friday March 6. Why was my service interrupted - and now cannot get thru to financial services department to inquire. Was on long "chat" on Friday Feb27 and was assured and promised that everything was in order and to disregard the "service interruption" texts. And as long as the payment was…
Cancelled order after payment
After spending 2 hours on the phone thinking the situation was taken care of, a payment was made. Waiting over a week for the order to be shipped, just accidentally (I was checking my account for an update) found out they cancelled the order! No notice, nothing just cancelled. Cannot get anyone on the phone for assistance,…
Can't get my phone to activate
Can't get my phone to activate can y'all help me please