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Happy New Year!
Happy New Year 🎊 On the behalf of the Verizon team, we'd like to thank you for being such an important part of the community. Wishing you a Happy New Year, and stay tuned for exciting updates and enhancements ahead!
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Verizon Fios TV Content Updates regarding Cox Media Group
We’re reaching out with an update on our Fios TV negotiations with Cox Media Group. Our agreement with Cox has expired and, as a result, we do not currently have the rights to broadcast their channels, including: WFXT (FOX, Charge!, Laff) in Boston, MA and Providence, RI WPXI (NBC, MeTV, Laff, Pittsburgh Cable News…
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How to Submit a Privacy Request
Members of Verizon Community can access and correct their Community content and personal information. Members can also delete personal information by closing their account. Access: You have the ability to request access to community content and personal information that Verizon Community has collected about you. To submit…
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YouTube TV and Fox Network
YTTV and Fox contract expiration approaches. As you may know,, YouTube TV (YTTV) and Fox Networks were in contract negotiations. We’re happy to share that YTTV reached a deal with Fox to keep their content on YouTube TV. This means that Fox channels, including the Fox Broadcast Network, Fox News, and Fox Sports, remain…
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Introducing Your New Data Usage Dashboard!
We're excited to bring you a brand-new way to track and understand your wireless usage, all in one easy view! The new Usage dashboard gives you clear, visual insights into your data, calling, and texting activity so you can stay on top of your account like never before! What's New: Daily and Category Views: Quickly spot…
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Verizon's BYOD Plus Promo
This quick guide breaks down everything you need to know about our latest BYOD promotion. From 6.3 to 6.30, customers who brought their own smartphone and added a line on myPlan (Unlimited Ultimate, Unlimited Plus or Unlimited Welcome Plans) got a line level discount based on their total number of smartphone lines. How the…
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Get the New Galaxy S25 Edge with Verizon!
Introducing the new Samsung Galaxy S25 Edge that's now available for pre order and will be widely available tomorrow May 30th! The Samsung Galaxy S6 Edge redefines elegance with its ultra slim profile along with its sleek and contoured design. The perfect device for anyone trying to make a bold statement, both in style and…
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Fios TV Content Update: Changes to Select Disney Owned Channels
We're committed to providing you with access to your favorite programming at reasonable rates. From time to time, we make changes to our Fios TV packages based on negotiations with content providers. Unfortunately, we must inform you that Disney Jr., Disney XD, FX Movie Channel and National Geographic Wild will be removed…
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Trouble logging in? Reset your password or username easily!
If you can't remember your My Verizon sign-in details or your account has been locked, this info will help you reset your password or username so you can get back into your account. 1. Please go to the Verizon website (Verizon.com) and navigate to sign in on the top right of the page. 2. Click sign in > account overview>…
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Introducing Our New Enhanced Search Functionality.
We're excited to share some great news! Finding exactly what you need just got easier. We are thrilled to introduce our new search features. With our upgraded search, you can now enjoy these features: 1. Federated Search Across Platforms: You can now access data and insights beyond the community, users can access…
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How to register your signal booster device
We are aware that the “Register Signal Booster” site (https://www.verizonwireless.com/content/wcms/overlays/register-signal-booster.html) is currently experiencing technical issues and is not functioning as expected. At this time, the signal booster registration can only be completed by a Verizon representative. If you…
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Message+ app shutting down
Verizon Messages (Message+) is a texting app that lets you sync your texting conversations across all your compatible devices. Verizon Messages (Message+) is separate from your phone’s other texting apps (i.e., iMessage, Google Messages, etc.). Important: * Starting on October 2, 2024, Verizon will start to shut down the…
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How to Redeem Your NFL Sunday Ticket
Football season is upon us and there’s no better way to catch, all the action on Football Sunday than with NFL Sunday ticket, now available to Verizon’s customers. In this guide we’ll walk through the simple steps and requirements to redeem your NFL Sunday Ticket, so you won’t miss a single touchdown! Let’s get you ready…
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Travel Pass and International Roaming Issues
Verizon is aware of an international third-party communications provider having issues with voice and data connections with U.S. based customers traveling overseas. They are actively working on fixing these issues. We recommend using Wi-Fi when available. If you had previously activated Wi-Fi Calling back in the United…
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Nintendo Switch promo / $200.00 Target Gift card promo / Chromebook promo
Getting a new Nintendo Switch or a choice of a $200.00 Target Gift card or a Chromebook are great incentives for signing up for our 5G or LTE Home Internet and we want to make the process as smooth as possible. There are a few important points of information for these two promotions that will help clear up any confusion.…
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Verizon Customer Service Hours of Operation
For Mobile: The customer service support number is 800-922-0204 The hours of operation are as follows (local time): 8AM-7PM - Monday through Saturday 8AM-5PM - Sunday For 5G Home: The customer service support number is 800-837-4966 The hours of operation are as follows (local time): 8AM-7PM - Monday through Saturday…
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Welcome to the Verizon Community
Welcome to the Verizon Community Verizon Community is a place where current consumers, advocates, tech experts and potential new consumers can come to ask questions, gain insights, share best practices about our products and educate each other in a peer-to-peer environment. The goal of the community is to provide support…
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Getting Started Guide
The Verizon Community is a peer to peer support community where customers can post questions and learn from each other by sharing solutions. The Community also provides a place for members to search for information and discuss other topics of interest. Guests or unregistered visitors can browse or search the community for…
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Exciting Updates Are Coming to The Community!
We’re thrilled to share that the Community is getting an upgrade! Starting November 1st, the Community will enter Read-Only Mode as we begin scheduled maintenance and platform enhancements. During this transition period, here’s what you can expect: Full access to existing content: You’ll still be able to browse all your…
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Reminder: Community Will Enter Read-Only Mode on November 1
Just a quick reminder – starting November 1st, the Community will enter Read-Only Mode as we prepare for exciting platform updates designed to make your experience even better! Here’s what you need to know: You’ll still be able to browse all existing discussions and content. Our team will continue sharing helpful Knowledge…
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Community Update
Hi everyone! Just a quick update. The Community is still in read-only mode as we continue our ongoing updates. Don't forget that you can still get support by: Chatting with an Verizon agent by visiting our Contact Us page. Creating a support request in the My Verizon App. Instagram: Instagram.com/Verizon…
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Reminder: Community Will Enter Read-Only Mode on November 1
Just a quick reminder – starting November 1st, the Community will enter Read-Only Mode as we prepare for exciting platform updates designed to make your experience even better! Here’s what you need to know: You’ll still be able to browse all existing discussions and content. Our team will continue sharing helpful Knowledge…
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Verizon Fios TV Content Update regarding Nexstar
We’re happy to share that we’ve reached an agreement with Nexstar to continue showing its channels in your Fios TV lineup. We appreciate your patience and support, and are very happy to continue to serve you as a Fios TV customer. * WAVY (Norfolk): NBC, The Nest, getTV, Defy TV WDCW (D.C.): CW, Antenna TV WDVM (D.C.): DC…
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Exciting Updates Are Coming to The Community!
We’re thrilled to share that the Community is getting an upgrade! Starting November 1st, the Community will enter Read-Only Mode as we begin scheduled maintenance and platform enhancements. During this transition period, here’s what you can expect: Full access to existing content: You’ll still be able to browse all your…
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Honoring Our Heros: Happy Military Appreciation Month!
This month, we want to recognize the brave men & women who have served, and continue to serve our country. Your courage and commitment are a testament to the strength of our nation. To all the veterans, active duty service members, and military families in our community– Thank you. We see you. We honor you and we are…
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Introducing Our New Military Board!
We're excited to announce the launch of our Military Discussion Board, a dedicated space for our military community, including veterans, military families, and active duty service members! This is a space where everyone can connect , share experiences, ask questions and support each other. You'll find support for topics…
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Important Update on Disney + Bundle Perk and Upcoming Price Change
We are excited to announce the new Disney Perk called Disney+ (with ads),Hulu (with ads), & ESPN+ (with ads) for $10/mo. The existing Disney bundle is now grandfathered, new customers will only have access to the new Disney+ (with ads),Hulu (with ads), & ESPN+ (with ads) perk. Existing customers can still keep existing…
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Introducing Our New Google One Perk
Learn, create and work smarter with the new Google One AI Premium perk. You can now enroll and subscribe to Google One to gain access to the best of Google AI and 2 TB of cloud storage. AI features include Gemini Advance and Gemini in Gmail and docs. Google One AI Premium is compatible with both Android and iOS devices as…
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Galaxy Software Update Installation Issues
An issue has been identified with some Android devices during software updates occurring in the background which are not getting downloaded and it’s taking longer than usual to get the devices updated. Some customers may see an error screen when trying to download a software update manually. Verizon is aware of a…
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New Year, New Savings!
New Year, New phone! Verizon is giving up to $800 to help new customers pay off their current smartphone with another carrier when switching to Verizon. Eligibility: * Port in your number from a non Verizon carrier. * Purchase a new smartphone with Verizon (2022 or newer) * Be on Unlimited Ultimate, Unlimited Plus or…
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Holiday Deals for Everyone
Take advantage of our holiday deals on phones, tablets, accessories, home internet and more! Wireless Customers: Get up to $1000 off select iPhone 16 models when trading in any iPhone on myPlan. Both new lines and upgrades are eligible for this exclusive offer. Smartphone trade ins must be from Apple, Google or Samsung.…
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Set Up & Go is Free for Military-discounted lines.
Set Up & Go is now FREE for all military discounted customers. Effective 11/1. Set Up & Go is an optional experience that allows customers to complete Initial setup of eligible devices side-by-side with a representative at direct retail locations. Eligible devices: Bought new at Verizon, Upgrading, and BYOD from elsewhere…
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Thank You to our Veterans and Military Families
We gratefully acknowledge the sacrifice of America's veterans and military families. It's our honor and privilege to keep you connected. On behalf of the Vteam, and over 6,000 who have served our country, thank you for protecting what we hold dear.
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Welcome to the Verizon Community!
The Verizon Community is a place where current consumers, advocates, tech experts and potential new consumers can come to ask questions, gain insights, share best practices about our products and educate each other in a peer-to-peer environment. The goal of the community is to provide support and cultivate positive…
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Welcome to the new Verizon Community - Please introduce yourself!
Welcome to the newly revamped Verizon Community. I am Nilsa one of your community managers and I have been with the Verizon Communities for almost 9 years. I live in NJ with my husband and my dog ,Prince. I have one daughter who is currently doing her Doctoral in Education Administration and has a 4 month old baby who is…
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Disney promotional subscriptions through Verizon
The Walt Disney Company recently announced a price increase for the Disney Bundle and Disney+ starting on 10/17/24. We wanted to be sure you’re aware how you’re affected if you have a promotional subscription through Verizon. How does the Disney price increase affect my subscription through Verizon? The impact of the price…
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Auto Pay discount reduction for your mobile phone plan - FAQs
We want you to know that the monthly Auto Pay discount you're getting with your mobile phone plan is decreasing. Here's everything you need to know about the change. What is the Auto Pay discount reduction for my plan? The current Auto Pay discount for your plan is being reduced by 50%, no sooner than 10/10/24. Why is the…
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How To Redeem Your Samsung $400 Promotion
Verizon is excited to offer our Fios Home Internet customers an exclusive Samsung credit at Home Depot! Here’s how you can take advantage of this special offer and make the most of your shopping experience! The $400 Samsung credit lets you choose from select Samsung appliances at The Home Depot which includes washers,…
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New Community Feature: Threaded Replies and Comments
Inline replies and the threaded display style help organize comments or replies in order to make each reply's context visually clear. You can either comment or reply to the root message or any of the existing comments or replies. When you reply to an existing comment or reply, your reply is shown indented underneath the…
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SHOWTIME is now Paramount+ with SHOWTIME
SHOWTIME is now Paramount+ with SHOWTIME Your SHOWTIME subscription just got a whole lot better as Paramount+ with SHOWTIME. In addition to all the award-winning SHOWTIME programming you're accustomed to, like hit original series Yellowjackets and The Chi, groundbreaking documentaries and star-studded movies, you now get…
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Terms of Service and User Guidelines
Verizon Community Terms of Service and User Guidelines Your use of the Verizon Mobile and Home Community (Forums, Blogs, and Idea Exchange) (collectively, the “Community”) is governed by these Verizon Mobile and Home Community Terms of Service and User Guidelines, together with the Verizon Privacy Policy, the Verizon…
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Your Verizon Community Team
Verizon is proud to provide a peer to peer community that enables users to share thoughts and ideas with their peers. The Community provides a place for users to search for information, ask questions, gain insights, share best practices about our products and services, educate each other and discuss topics of interest in a…