What are pound (#) and star (*) codes? Pound codes and star codes are numbers you can call from your Verizon mobile phone to help manage your Verizon wireless account. Code to call When you need to #BAL (#225) Check your balance #DATA (#3282) Check your data usage #MIN (#646) Check your minutes #PMT (#768) Make a payment…
You can access your account’s mobile usage in either: My Verizon website: View current usage. View usage summaries for the past 90 days. My Verizon app: View data use for the current bill period. View data use summaries for all mobile lines for the past 90 days. The type of information you can get through your usage logs…
Did you know that you can keep track of your recent orders directly in the My Verizon app and on Verizon.com. You can view the current status of your order, see the estimated delivery date and get a tracking number all in one convenient place. Steps For the My Verizon App Open the My Verizon app then tap the Me tab. From…
To mitigate theft and prevent fraudulent activity, newly purchased devices are “locked” to operate exclusively on the Verizon network. Our unlocking policies vary depending on whether the device is on a postpaid or prepaid plan, with additional accommodations for deployed military personnel. “Unlocking” refers specifically…
Did you know that you can use the My Verizon website to temporarily block calls and messages, stopping unwanted communication from specific numbers? Call & Message Block is a free, temporary service that lasts up to 90 days and blocks up to 5 phone numbers. For a permanent solution or to block more numbers, check out the…
Did you know that Verizon offers a Virtual Troubleshooting Tool that helps diagnose and resolve common issues with both mobile and home devices? This tool provides guided support to help you quickly identify problems and apply the correct solution. What Issues Can the Troubleshooter Resolve? Device activation issues…
What is Frontier Fiber Internet? Frontier is where lightening-fast, 100% fiber internets meets America's best 5G mobile network, Verizon 😊 Frontier is joining Verizon and expanding access to more customers. Our fiber optic network reach now extends across 31 states and Washington, DC. Visit here to learn more. This…
This KBA provides an overview of Mobile reward card offers and how to access them. What is a reward card offer? You may qualify for a reward card offer as part of some mobile and home internet promotions. You can redeem and get reward cards through My Verizon or the Verizon Rewards Center. Some reward card offers include:…
As of October 17th, router-based parental controls have been discontinued for the following routers: * G31000 * CR100A * CR1000B Parental control has always been available as part of Verizon's Home Network Protection which is retiring by October 28th. Customers with the Fios Router (G3100) and (CR1000A/B) will be…
This article guides you on how to register your account and create your profile for My Verizon. Before you begin, please note: The My Verizon user ID / 10-digit mobile number and password are used to access all Verizon wireless portals (e.g., My Verizon, Verizon Cloud, etc.). The My Verizon user ID or your email address…
We're here to help. Chat with us to get answers to your questions.
Need help? Visit our support page for information you need to quickly resolve any issue.
Get what you need quickly. From shopping to support appointments are recommended.