Services & Perks (Archive)
Whenever I send a scheduled message from Verizon Plus Messenger it goes out but the person doesn't get it
I sent my husband a scheduled message early this morning so he can remind himself from something he never received it it went out but he never received it I always send him messages to remind him of things and scheduled messages and this time I didn't go through I'm wondering if it was because of the storm. I cleaned out…
Parental controls
Hi. My son has been caught using his phone when he should be sleeping to access the internet for social media and/or texting or whatever. The sure fire way to make sure he does not is to simply take it away. He just cannot help himself. After all, he is a teenager. I am also not going to subject myself or my wife to the…
Messenger personalized ring tone
Moto g power 2020 How to personalize message alert tones?
Message emoticon setup changed with update. How to reset?
How to set up message emoticons? Format changed. Want to show recently used in window tap.
Verizon Message+ was updated but contact names no longer appear on computer
Recently Verizon Message+ did an automatic update. This is to the app on my computer that I use to get messages, same message as my phone. When this happened, all the messages are there but just a phone number. None of the contact names show up on the computer app. They are still there on the phone app. Additionally if I…
Responded to Verizon's request to Private message - NOBODY RESPONDED from Verizon
I've been TRYING to get a trade in credit applied to my account. We gave our phones to Verizon in Dec of 2020. Multiple phone calls to store AND Verizon corporate. Decided to respond to a community board message regarding ONE TIME Trade-in Charges. Was asked to respond privately, which I did. Sent a link to chat with a…
Reply Message Failed
When I get automated texts that need a response (like appointment reminders) my response text won't go through, it says failed. It doesn't happen with other contacts that I text often. I don't know how to fix it.
Message+ taken from me with no replacement
I got a text from Verizon Friday telling me that Message+ is being taken away from me. I use windows 7 and windows 10 at work. The Microsoft Store is blocked by IT policy. There is no tolerance for Candy Crush and other pushed apps from the store. If I go to the microsoft store on my home PC, I can see a steaming pile of…
PROMO problem
Has anyone else had problems the $1000 trade in promo? I have been given the run around since I traded in all four lines back in September 2021. Now I am being told even though I was told I was trading in two devices, since they each had 2 payments remaining, they were “returned and upgraded” instead of being traded in.…
messages pop up
I want to disable it when I'm shooting videos with my stock camera app. It cuts off my video whenever an incoming text comes in. I do not mind it popping up on other screens/apps. Thanks
Can't receive short code messages on web app
I receive short code messages on my phone, typically for two-factor authentication, but I don't see them when using the web app. I often don't have my phone next to me, so this small convenience would be a plus. Is it by design that only my phone can receive short code messages, or this a feature I have to enable? I don't…
Find
Hello how do you retrieve your past messages?
texting to a cell, error message says it's a landline
I'm unable to send text messages to a friend in Canada. When I attempt, I get an error message saying that the number is a landline even though it is not. I am able to recieve messages from this person. I called Verizon tech support and they didn't seem to know anything about the issue at all. Anyone else experience this…
Message + Animated GIF now sending when selecting
I have this same issue. Was it resolved or explained on how to revert that functionality.
Message+ app unreliable outside of US
I recently used Message+ in Spain with a foreign carrier's SIM card, and found the app to be unreliable. Some SMS messages were never delivered to me, specifically banking two-factor authorization texts. Also, some messages I sent to US phone numbers were never delivered even when the app showed delivered. Is this a known…
Messenger+ won't activate
I to have this problem I send messages but I don't receive them this is a new phone a Motorola e I've not traveled out of the country have not traveled anywhere hardly out of the county that I live in and what's Carolina he just won't activate
Spam texts
The more I report spam texts to 7726 the MORE SPAM TEXTS I get!! Why can't you stop these spammers??
Smart family app
My child has an iPhone 12 mini and it’s on a Kids Plan plus we have Verizon family where I can add her contacts. Somehow she has gotten around that and has contacts and recieved texts from people we have not approved to be on the list. How is that possible?
Message+
There was a time I could tell who in my contacts is also on Verizon. Is that still a feature? How do I do it.
message+ fraud photo/account associated with work phone number
It was brought to my attention that there is a message+ app and an innapropiate photo was put onto an account associated with my work phone number. There have been numerous complaints and I'd like to know how to troubleshoot this. My work phone is an iPhone.
Photos
My phone is repeatedly sending the same photos over and over to same person. I've deleted them but continues. I've restarted phone and still continues
Not receiving some messages from Google Messages users
Verizon message+ is frequently not getting some texts from people using Google Messages. If I change my messaging app to Google Messages they show up there and then are on Verizon when I swap back. Any advice?
Message+ online not showing all conversations
Starting about 4 or 5 days ago, Message+ online through the browser stopped showing all my text conversations. It is only showing 1 conversation - the most recent one with the most recent person. This is a new issue and was never a problem previously.
What does it mean to clear data or cache?
If I select clear data what does it do? what about clear cache? Do I lose messages or anything? Also, what does it mean to "uninstall update"? Does it take me back to an old version of the app or just a previous one?
If I use a third party messaging app, will text messages and calls still go into the online Verizon messaging app?
I would like to know if you put a texting app on your phone such as sideline will the text messages and calls still go to the online messaging app for verizon?
Shared photos?
Hi I'm a little bit confused about the shared photos being that it's past tense and makes me wonder if that means. As long as I have messages Plus from Verizon does that mean that all of my contacts are able to free View you my photos?
Messages not sending until phone is restarted
I am using the Message+ App and there are times that my messages won't send. Then when I restart my phone (I do once a week), the messages are sent which causes confusion among all parties as the conversations are no longer making sense. I then have to explain that I restarted my phone and it finally sent messages from…
Message+ Split Screen [disable]
I installed the latest version of message+ on my Galaxy Tab A with Android 7.1, but Message+ almost always starts in split screen mode (conversations on left and recent contacts on right). When I open Message+ I can see that it tries to open in landscape and then quickly switches to portrait, but the interface stays in…
OpenDNS with Verizon Smart Family
Does OpenDNS work with Verizon Smart Family on iPhone 11 ? I have pointed the DNS settings to OpenDNS but it doesn't work. The OpenDNS welcome page throws this message - You aren't using OpenDNS yet.
Questions-Customer Service
I would love to speak with someone in regards to my promotions not going through. I have 8 lines… was promised a bill $371 per month. Now I have a bill for $931. I paid the first bill which was for 2 watches, of $162 in which the the monthly bill was supposed to be $25/ month. And included in the $371. Buy one get one 1/2…