-
Message + not HIGHLIGHTING/BOLDING ** new ** messages
Hi, Whenever I receive a NEW message in Message +, it is not bolded or highlighted. I have cleared cache and cookies, reinstalled the app, and power-cycled my phone to no avail. ALL of the messages are gray. How do I fix this? Thank you.
-
Verizon and Asurion Fiasco
Ok...so...here's what happened.. I purchased a Galaxy Flip 3, and I purchased the Asurion coverage specifically because the Verizon associate said that screen replacements would be $29 per incident. I didn't know how the folding screen would hold up, so I thought that was a good deal. 1 1/2 years later, I have a crack in…
-
Can't log in to my Verizon account due to two-factor-authentication. previous phone is broken.
My phone bit the dust a little bit ago, but luckily I had purchased a phone prior that I loaded everything except service and my number onto. However, when I try to log in to my verizon account, it still is trying to send my authentication to my number on the broken phone. I went and visited my local verizon store and they…
-
VTEXT.COM failures and delays
For the past two weeks or so, nearly all of my messages to vtext fail, SMTP code 4.4.7, "delivery time expired". This is all but certainly due to Verizon not having sufficient capacity to handle the volume of messages. Not from me; I send about 10 per day, maybe 20 on a very busy day. I mean the overall vtext volume. This…
-
PLEASE REMOVE THE VERIZON APP MANAGER!!!
I own my phone, not Verizon. I'm tired of Verizon slamming my phone by auto-installing apps I do not want or approve. I did not give you permission to do that. Please remove the Verizon App Manager from my account and stop auto-downloading bloatware and games to my phone!!!!! I own my phone and if I have to and can easily…
-
Parental controls
My mom uses the verizon parental controls and when i use the apps it tells me im "offline". For example, when i used spotify it told me i was offline, i thought uninstalling it would fix it but now i cant even log in. it always tells me to "connect to the internet", please fix this.
-
Cannot log into Smart Family App
I was able to log into the app this morning and now all I get is “something went wrong” I’m logging in as parent. Why is this a common problem (based on the threads/questions I’m reading)? Additionally, why aren’t we able to use all of the same features from the app on our laptops?
-
STARZ subscription activation from +Play
I purchased STARZ subscription for 1 year on Verizon +Play that included a promo where Netflix was supposed to be on Verizon for an year. I was able to pay STARZ through My Verizon portal, setup my account with STARZ and also login to my STARZ account. However, When i go to My Verizon->Account->+Play->Manage->Subscriptions…
-
Android not receiving MMS group texts from iphone users
I know this has been posted severe times and the problem has gone on for years with no resolution. My galaxy S22 will intermittently stop sending and receiving MMS group texts when I high volume comes in and out. This only happens when iphone users are in the group chat. 10-30 minutes later they will start downloading…
-
Whitelabel Error Page
-
Verizon voicemail app version update
Hello, I need help figuring out how to update my voicemail app to a newer version. I've had samsung phones for the past almost 20 years on Verizon. For the last 2 or 3 device upgrades I've used smart switch to transfer all my data and apps when I've upgraded devices. This last switch, was a warranty replacement on my…
-
My Fios App Retirement
Retiring the My FIos app and not moving over the Device Blocking and Scheduled Blocking feature was a great idea! Not!! Have been unable to unblock the XBox devices. (Great for Mom and Dad and not so great for our kids.) Still waiting for Verizon to figure it out.
-
Verizon Fios APP merger
Inquiring if you have a home phone and mobile phone merger plan and formerly had the FIOS app which now has been discontinued and merged with the Verizon app HAVE YOU LOST THE ABILITY TO SEE YOUR CALL LOG? RSVP
-
My Verizon app
I am only seeing my wireless account in the My Verizon App. I used to see wireless and home, both. Is this because I am getting a new router soon? When will it update and show both accounts and who can help?
-
As of the last couple of weeks, I can no longer turn on/off WIFI thru Verizon website or Verizon App.
Used to do this twice daily (turn WIFI on in morning, off at night) for the past year or two. Now suddenly most of the WIFI management features are gone. Tech support told me how to do this on/off using a PC with an ethernet connection to router (using a back-door IP address, not thru website or App). But that PC is my…
-
I can't log into SmartFamily App. I was on hold awaiting customer service for more than 20 min and finally gave up...What can I do
Can't log in to the App. Keeps asking me to log back in a again for security purposes. What is going on? I spent >20 min waiting on hold for help. Finally gave up after I read this long list of issues.
-
call filter
I am unable to uninstall call filter from my Galaxy S22 Ultra
-
Invalid gift card pin
Invalid gift card pin-I was sent a virtual gift card after a trade-in. I’ve tried to use it several times to use the card, every time I try and use it it says invalid pin. I have tried using chat, I have tried calling, I get switched around to seven different departments and no one can help me. So I have a gift card that…
-
Digital secure blank screen
I enjoy spending a minimum of 5 hours a week on the phone with y'all, gotta say, I'm tired, so I'm going to try going this route unless there is a better option. I was told my digital protect 8s working just fine. I had to help dad with his phone yesterday and set up his digital secure and his didn't look like this. Help…
-
Smart Family App Update Disaster
Hello Verizon…is anyone listening??? The Smart Family app update launched in September has rendered the service useless - your customers are paying $10 per month for nothing. If you are considering adding this service to your Verizon account - DO NOT DO IT! Prior to the September update, the app worked fine and actually…
-
My Fios App replaced by My Verizon App
Looking to understand how I can use the “My Verizon App” to manage the calling features that the “My Fios App” has but which will be sunsetted soon.
-
How can I access my account if my phone is broken?
My phone won't turn on. How can I sign into my Verizon account?
-
Smart Family App Update Problems!!
I am so upset at Verizon for the recent disaster of an update on the smart family app. Nothing works, it constantly states it has lost connectivity with my child’s phone… and everything that Verizon asks me to do try to and fix it does nothing to fix it. I’m paying for a service that no longer works. Makes me really…
-
Unable to send/receive text messages and unable to make or receive calls!
Hello, This makes NO sense!! Starting yesterday (4/13/2023) around noon my phone number stopped being able send/receive text messages or make and receive calls. What I know: I can't receive or send SMS text messages. But I can send and receive GIF's , pictures, and voice recordings these send as MMS. I can't make or…
-
Can’t sign in on my Verizon app
I’m trying to sign in to my Verizon app to reconnect my phone but it keeps sending the code to my disconnected number. How can I log in without using the code.
-
need help for my number to be activate
Everytime I starts here then the problem begin, I open an account yesterday and order cancel and I got trouble and my eSIM lost and I wasn’t able get it back now. Due to under law enforcement I try my best to reach out but there is no response. On the website you guy announced want help me, but in reality I didn’t get any…
-
Usage shows zero text and zero data used when I know there has been activity
My data and messaging is showing up as zero even though I know there have been texts sent and received and data has been used. Sometimes if I log out and log back in to the myverizon website some data and usage shows but if I click details it says no details are available at this time. I am the primary account holder and…
-
My verizon
I can't link my account with my order number in the my Verizon app how do I find out my account number
-
Assurion onsurance problems
Why am I being charged for ins coverage when I can’t get my claim filed. I have to solve puzzles, I have to go to live chat which is really AI talking to me. I am getting an upsale for $25 per month instead of getting help with my damage claim. They finally give me the link to the puzzles again. They don’t work either.…
-
Broken Phone - Cannot Authenticate Sign In for Verizon Account
Hello. Unfortunately, the screen on my phone shattered when the phone was dropped in a parking lot yesterday. The phone is inoperable. I cannot log into my Verizon account now because I cannot see the 2 factor authentication code on my broken phone. I would like to use an alternate method to authenticate my account while I…