Services & Perks (Archive)
Account Updated
Hi. I received a text message from 899000. Message says: "Verizon Msg: Your account settings have been successfully updated. If you did not make this change, please call 800-922-0204." That number is a legit Verizon number. I called in and support told me there had been no changes on my account and didn't understand why I…
Smart Family Companion App Won’t Pair
This is so frustrating. Ever since the app updated my smart family plan is useless. One child’s phone won’t pair I get a message telling me his phone isn’t connected to the Verizon cellular network, he is. The other child’s phone is telling me his VPN isn’t setup but there is no way to set it up. We do not have the child…
Roadside
Says cancel anytime wont let me cancel this worthless Roadside that left me stranded
Unwanted games installed
I had three unwanted games installed on my phone today, during a security update! No notice whatsoever was given for this, and I didn't notice any change until I saw three game icons on my app closing page, instead of the icons for commonly-used apps that I expect to see. This was very disturbing to say the least, making…
Message + not HIGHLIGHTING/BOLDING ** new ** messages
Hi, Whenever I receive a NEW message in Message +, it is not bolded or highlighted. I have cleared cache and cookies, reinstalled the app, and power-cycled my phone to no avail. ALL of the messages are gray. How do I fix this? Thank you.
Verizon and Asurion Fiasco
Ok...so...here's what happened.. I purchased a Galaxy Flip 3, and I purchased the Asurion coverage specifically because the Verizon associate said that screen replacements would be $29 per incident. I didn't know how the folding screen would hold up, so I thought that was a good deal. 1 1/2 years later, I have a crack in…
Can't log in to my Verizon account due to two-factor-authentication. previous phone is broken.
My phone bit the dust a little bit ago, but luckily I had purchased a phone prior that I loaded everything except service and my number onto. However, when I try to log in to my verizon account, it still is trying to send my authentication to my number on the broken phone. I went and visited my local verizon store and they…
VTEXT.COM failures and delays
For the past two weeks or so, nearly all of my messages to vtext fail, SMTP code 4.4.7, "delivery time expired". This is all but certainly due to Verizon not having sufficient capacity to handle the volume of messages. Not from me; I send about 10 per day, maybe 20 on a very busy day. I mean the overall vtext volume. This…
PLEASE REMOVE THE VERIZON APP MANAGER!!!
I own my phone, not Verizon. I'm tired of Verizon slamming my phone by auto-installing apps I do not want or approve. I did not give you permission to do that. Please remove the Verizon App Manager from my account and stop auto-downloading bloatware and games to my phone!!!!! I own my phone and if I have to and can easily…
Parental controls
My mom uses the verizon parental controls and when i use the apps it tells me im "offline". For example, when i used spotify it told me i was offline, i thought uninstalling it would fix it but now i cant even log in. it always tells me to "connect to the internet", please fix this.
Cannot log into Smart Family App
I was able to log into the app this morning and now all I get is “something went wrong” I’m logging in as parent. Why is this a common problem (based on the threads/questions I’m reading)? Additionally, why aren’t we able to use all of the same features from the app on our laptops?
STARZ subscription activation from +Play
I purchased STARZ subscription for 1 year on Verizon +Play that included a promo where Netflix was supposed to be on Verizon for an year. I was able to pay STARZ through My Verizon portal, setup my account with STARZ and also login to my STARZ account. However, When i go to My Verizon->Account->+Play->Manage->Subscriptions…
Android not receiving MMS group texts from iphone users
I know this has been posted severe times and the problem has gone on for years with no resolution. My galaxy S22 will intermittently stop sending and receiving MMS group texts when I high volume comes in and out. This only happens when iphone users are in the group chat. 10-30 minutes later they will start downloading…
Call Forwarding Randomly Turns Off
Call forwarding keeps getting turned off without my input. Since I have a business, I turn on forwarding with *71 so that it forwards to an answering service instead of voicemail. This keeps turning off randomly and going to voicemail. I have spoken with Verizon customer service three times about this, and nobody can…
Whitelabel Error Page
Password Reset Error
Hello, I'm currently in an infinity loop. My account was locked because I couldn't remember my password and now it will not allow me to reset it due to and error message: We're sorry. We are unable to process your request at this time. Can I please get assistance asap? Im currently in Germany and wifi calling will not…
Spam alerts
How do I turn off the spam from this app. I don't want concert tickets, please stop. I went through support and they said they turned it off but they keep coming.
Smart Family App
My Smart Family parent app reported 2 times that my son was using LINE app. I know what he has on his phone as I have all his passwords, etc. and full access to his phone. He doesn't have LINE. In fact, I tried to add LINE to see if he had managed to hide it, and could not. (The LINE system said I could not register in my…
messages and voice from Verizon now in Spanish
Motorola Moto G Play 2023 When I set up the phone, messages from Verizon were in English. Something happened and suddenly they were in Spanish. I also just had to re-register my account. I have done a 'reset network' as customer service suggested. That did not correct the problem. My language settings are set to American…
Digital Secure
Ever since I installed and have opted for Digital Secure, I get a bubble on my Verizon icon on my home screen along with an icon on the top left of my phone beside the time. Also get a locked symbol whenever I open my phone. How do I elliminate this icon? They are annoying and this is supposed to be working in the…
Verizon voicemail app version update
Hello, I need help figuring out how to update my voicemail app to a newer version. I've had samsung phones for the past almost 20 years on Verizon. For the last 2 or 3 device upgrades I've used smart switch to transfer all my data and apps when I've upgraded devices. This last switch, was a warranty replacement on my…
Filter is rejecting legitimate calls
Last month, the Free Call Filter started sending legitimate calls to voicemail even though the number was in my contacts. Examples include calls from Costco Hearing, Banner Health, and Northwest Health. I know how to "allow" numbers in the app, but the free version only allows 5. To get more, one has to upgrade to the free…
NFL+ subscription has never worked since purchased
I purchased an NFL+ premium annual subscription in October 2023 through and I have never been able to get it to activate on the NFL app or website. After months of being bounced back and forth between Verizon and NFL customer support Verizon credited my account for the purchase price. I would like to sign up for #NFL+…
200 dollar Visa card promised for switching for my wife and me so 400 in total almost been 7 months and no info on the card
I switched over from Tmobile and brought 3 lines. How do I redeem the $200 Verizon gift card for each line brought over? It appears there are many that have had issues with redeeming the promo. It seems Verizon is making it very difficult to actually redeem and doesn't intend to honor the offer.
Misleading
We ordered Verizon Home Internet with a promotion of $200 or Apple Pod. We choose the $200 gift card. Said I had to have the internet for 45 days. Never received a redemption email. Called Verizon, rep said the no longer had the promotion and pretty much said I was out of luck since the promotion ended before my 45 days. I…
Please HELP Verizon Media tracking attempts blocked
Why is Verizon apps installing on my Samsung S10e. I am in Canada and I don't travel to USA. I have no contract or subscription to Verizon. Over 1000 attempts to Norton 360 were blocked within the past 24hrs by 5 companies. Verizon Media tracking attempts to my Telus SmartHome app. Over 800 attempts blocked within the past…
What is verizon home device protect
What exactly is Verizon home device protect
UNAUTHORIZED SUBSCRIPTION: Digital Secure Line - - Can't Remove
I have been enduring a maddening issue for the past several months. I have six phone lines on my account. One phone line is being charged $5 a month for Digital Secure Line. It's a mysterious charge since no one signed up for the subscription. I have called customer support repeatedly. They are stumped since it won't let…
Violation of Privacy
My ex had an account in which he paid $30 per line. He also had several adult kids and their spouses on the account. When we broke up, I tried to move my line but needed his permission or need to change my number and he refused to give permission. Out of the blue and without my knowledge or permission, he moved all of his…
Disable Trusted Contacts
Is there a way to either disable Trusted Contacts on SmartFamily or add more than 20? My teenage son needs to be able to receive calls from numbers not in his contact list, because he is applying for an after school job. It seems the only way to do this is to remove him from SmartFamily which I don't want to do. I still…