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Smart Family has a major bug that will not be addressed
I had posted a while back about a bug in Smart Family that allows my kid to run blocked apps, even when Internet service has been paused. She merely swipes the app over and over until it pops up and allows her access. I complained to Verizon and was assigned a ticket about 3 weeks ago. I never heard back, so I contacted…
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Note 9s caller sometimes gets 2 rings goes to voicemail (network extender)
We have 2 Samsung Galaxy Note 9's purchased (paid off) from Verizon and have them for over 2 years now but a few months ago we added a Verizon 4G LTE Network extender to get more than 1 bar of reception in our home. It seems like since then when we get calls it sometimes rings twice on the callers end and goes straight to…
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Scheduling feature gone from Verizon Message +
Link gone long press on send icon does not work. It is gone for everyone.
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Text Conversation
I accidentally deleted a conversation when I intended to only delete a garbled message. I was at work & was paying attention. I save my information to the Verizon Cloud however the only messages there are ones since I deleted the conversation. Also, the last time the cloud synced was on 1/16. Is it possible to retrieve…
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Horrible Rep. Exprience
on 02/01/2021 at about 2:20pm Pacific time I spoke to a Rep about some fees and she did not want to help. Her name is Gloria she is the manager of the call center. She kept raising her voice and did not want to hear my issues. Also we have been hit with covid and I still managed to pay my bill. I was late and got my line…
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Message+ not working after UI 3.1 update
I just installed the Android 11 UI 3.1 on my tablet and now Message+ won't even launch. It just crashes and says "message+ keeps stopping" I went through ALL trouble shooting steps with Samsung and since this is the only app that's having issues they are saying it's a Verizon issue with their app. Anyone else having the…
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Verizon Messages Plus App
After the latest update on my Samsung phone, i noticed that the texting changed. Now when i get a message and click on the contact, it takes me to where i would normally tap once and then my keyboard would open. Now i tap and i get a cursor and a green droplet pointing to it, then i have to tap again to get my keyboard.…
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Message+ text randomly resending
I've had a few messages randomly left in sending even though recipients have received them and continue to sporadically be re-sending. When I finally realized the messages were left on sent I tapped on the three dots in the upper right hand corner and deleted the messages left on sending. But it continues happening. It…
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financed phone and selling
hi i am financing my phone recently started with phone so phone new. I want to sell the phone to a company then in a few months when i have all the money pay the phone off.Are these companies online legit? Can you tell me if i can do this , how to do this. The correct way with out having any problems and doing this the…
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Change personal greeting in visual voicemail
I cant get to a prompt which allows me to change my personal greeting. Am I missing something?
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Deceptive practices
This pass year, I had convinced my father to switch to Verizon as I felt their service was magnificent in comparison to other phone companies. Fast forward a few months, I have read nasty comments on the Verizon community board about customer service and their lack of care for their customers, and their deceptive…
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Cannot Get Verification Code Texts
I am not able to receive verification code text messages from my bank account and Facebook.
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How do i go right to someone's voicemail?
How do I go right to someone's voicemail, so I don't have to let them answer the call???? Like when dealing with someone you have to call but don't really want to talk to!!!
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Unable to send Text - (Error Code: Addr.Vcnt.)
I have a Galaxy Note 8 and have tried all of the processes in this thread to keep from getting this error message (Error Code: Addr.Vcnt.). I am using the messages app. I even had my Husband's phone text the same number with the same application on his Galaxy 10, and it went through with no issues. Can you help get this…
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Delayed Messages - Verizon Messaging App
Having a similar problem, though ironically the SMS messages sent from my old flip phone (yes, a flip phone) work every time; but messages sent from the Verizon Message+ platform on my PC having been delayed for hours. Not knowing this was happening has put a strain on a few relationships.
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Weird characters for contacts in Verizon Messaging app
Moto G4 plus with Android 7, latest Verizon Messaging installed. When I add people to a message, it shows the contact person's name and number but where it normally says "Mobile" or "Home" it shows weird characters. See picture I uninstalled and reinstalled but still the same. This just started today after the update the…
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Message log
How can I look at the message log from previous months, because they are not on the billing statement?
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Avatars not showing sometimes
When I get texts, sometimes it will say "messages +" with the sender's avatar next to it on my lockscreen, and other times it will just say "messages" on the lockscreen notification, but doesn't show the sender's avatar. Has anyone experienced this? Note 10 Plus, by the way.
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Verizon chat
How do you get back to old live chats with agents
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Smart family app still let’s FaceTime work even if internet is paused. Why? How?
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0000006245?
My bill reflects a "sent" message from my phone to 0000006245 at 4:14 AM on 8/5. This has become a very serious issue in a relationship I am in as it appears I am messaging people in the wee hours of the AM. This is not the first time this has happened over the last few months, and usually in the 3-4 AM hour. Also the…
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Messages + app sending multiple texts
My messages + app has been repeatedly sending my messages today. Even after turning my phone off and back on it does it. I am not getting duplicates in the online format but just on the app on my phone (Note 20).
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Code not being sent to authorize Message+
I've been trying to fix this problem for a while now and I'm just growing more and more frustrated. I have two phones, my primary is a galaxy s20 and my old phone is a galaxy s8. I want to use my galaxy s8 as a backup and have been trying to get message+ to work on it just in case I ever have issues with my s20. Galaxy s8…
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vzm files
how do i open vzm files on my pc
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Instagram still working even when blocked
I have Instagram blocked on my sons Smart Family app, but he can still send and receive direct messages. Why is this happening?
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Message+ for Web continuous
It seems that Verizon will continue support for Message+ for Android OS, Apple OS and iOS, and the web but not for Windows 10. The response is to access Message+ via a web portal. My question is how do we keep the web portal open? it constantly times out and then I need to log in with second level verification for…
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Friend cannot text me
One of my friends always receives my text messages, but he can't reply or send me a message. He is also with Verizon and told me that he contacted Verizon about this problem. It still has not been resolved, this has been going on for over a year. Any idea what we should do next?
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Can't send or receive texts after moving from postpaid to prepaid
A few weeks ago, I bought a new Google Pixel 5 at my local Verizon store. I was on a postpaid family plan at the time, and the account owner didn't know their PIN, so we weren't able to transfer my line off the plan that same day. Next day, we called and got her PIN reset, and then I made the call to transfer my line to…
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Smart Family Content Filters Not Activly Working
Every day I have to "fix" one phone on my smart family account, all other phone work fine. How do I permanently resolve this? All software is up-to-date. App has been uninstalled/reinstalled on device, etc.
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Message+ on Linux
Please either develop the app for Linux or release the API to the open source community. We would very much appreciate the app for Linux desktop. Using the browser is a clunky work around at best. Means you have to keep a browser window open all the time.