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Smart Family App Not Allowing Wifi Access
Very disappointed. My daughter's iPhone 8 plus has the Smart Family Companion App on her phone and paired. We have put no restrictions other than a time limit that starts at 10:15 at night and ends 6 in the morning. ALL of the time, the Smart Family App does not allow her to access Wifi. I see questions about this problem…
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pausing internet not working
I have paired my daughter's device successfully, however, when I pause the internet on her phone it doesn't do anything. It says paused on my device, but whenever I use her phone the internet and all apps work.
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Message+
Since last update about one week ago Message+ plays my selected notification sound for Message+ but also plays my General notification sound. How do I get it to stop playing the General Notification sound?
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How do I reach a live person in the dept that handles gift cards?
I was emailed my rebate in the form of an egift card. I was cleaning out my emails and deleted all my emails, including trash. I've got a tracking number but I am unable to talk to a live person in the department that, I hope, can help. This has been a nightmare! Please Verizon respond.
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Companion App for Iphone XR won't pair
I have downloaded (multiple times) the companion app on my son's phone. When I open it is says "To view your child's web activity & app activity open the Companion app on your child's phone and agree to the collection of your child's web and app activity. However, I don't see where I can agree to this on the app. I have…
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Need a solution to disable text notifications during calls
I have a Droid Turbo 2 and I cannot turn off text notifications during phone calls. Seems this should be simple, but no one seems to have an actual solution. The appropriate setting in the Message+ app doesn't actually work, which is to say I have the notification during call setting off, but I keep getting text…
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Message+ Syncing Messages-Temporary Background Processing Notification
I am getting a notification that Message+ is Syncing Messages - Temporary Background Processing. What does it mean and how do I get it to stop?
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text messages disappeared
I just got my new Stylo 6 with Android 10 and noticed that whenever I deleted messages from the server (using my PC at the Verizon website) the messages on my phone got deleted the next time I turned it on. Why is that? Is there a way to not have it delete from my phone? With my old Stylo 2V running Android 7, I could…
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Sending formatted text message is "Message+"
I have a Samsung galaxy S5 right now. I want to send a pure text message through "Message+", but do want part of the message using the special formatting such as BOLD (part of the EMS supported feature). How can I do that? Thanks! Ben
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Can I Underline Words In Verizon Messages?
Is it possible to underline and strikethrough text using Verizon Messages? If so, how? I see it offered here, but not on my android phone.
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Text online Web client not loading
Tried opening the text online web-client on several different browsers and its not loading.... others having this issue?
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File File structure
Hello, I found bits and pieces here and there but nothing solid in one article. If someone who has experienced these could chime in would be great, but I am sure the developer might have to answer some of them 1) When I am backing up from a device, I do not see a way to choose a certain folder ( observation) 2) If I were…
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Family app
I installed/purchased the Family app/program. My child’s phone is linked to mine. I get reports via email. I have contacted customer service x2, we’ve unloaded/reloaded app, et al. I block sites on my child’s phone yet I can still access them on child’s phone. I’ve blocked internet and I can get on the internet on phone.…
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Text Online
How can I prevent the "Text Online" session from ending?
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Location Incorrect on Smart family app
My smart family app showed my child was approximately 45 miles away from where they actually were. What would cause this?
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iCloud account
Is my iCloud account still active
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Where can I find scheduled messages after they are sent?
Using Vzw Scheduled Messages: 1) sent messages do not show up in the message log with date & time sent; 2) where can I find scheduled messages after they are sent?
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Messahe +
How do i change phone number on my online messages account
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Verizon Messages on my PC does not sync contacts
For some reason, no matter what I do, the Contacts on Verizon Messages on my PC does not sync with contacts on Verizon Message+ on my Android device. How do I fix this?
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Battery drain
All of the sudden, message+ is taking 20% of my battery every day? I have the most current update.
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What Are The Terms Of The One Free Gig Promotion?
I was reading my offers and noticed I'm eligible for 1 gig if I purchase a $50.00 gift card, will I have this extra gig forever and will I be eligible for a carry over for unused data?
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Message+
My messages from the Message+ app will only come in to regular iPhone messaging not to the app. Even from people with Message+
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Message plus showing email address first in contact list
Recently, my Message Plus app began showing the emails and even home phone numbers before the option to choose the mobile number. There is an old thread from 2016 where this occurred too but it appears in those comments, it was fixed then. It’s really an annoyance to have email first given I’ll never text to the email. Any…
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How do I stop receiving text advertising?
I don't text so I haven't purchased a texting package. I am registered on all the no call list. How do I stop getting ads on my phone which I have to pay for? It isn't much money but it is unsolicited, unwanted and not from anyone I have ever done business with or would I do business with.
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Text
How do I access last month texts?
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How far back can I go on test messages
I need to go back to April can I do that.
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Smart Family App not working
We got our child a phone today and the smart family app is not letting me set limits or add trusted contacts. I am able to add phone numbers to their phone by calling or texting a number and then creating a contact from there. I am super annoyed!
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Message+ groups no longer a participant
I wish to regain the capability of sending messages to two groups I created in Message Plus. I created at least three groups in Messages Plus. I can no longer send messages in two of them because the input box displays “You are no longer a participant of this conversation.”. Despite clearing the cache and shutting off the…
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Smart Family Companion App won't stay paired
For the past two weeks I have battled fruitlessly to get the Companion App on my son's Galaxy Note 8 to stay paired. I've visited my local Verizon store and spent time with Verizon support over the phone. I've installed, uninstalled, reinstalled the app on both my son's Galaxy Note 8 and my own Galaxy Note 9 multiple…
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Recover deleted photos
So my boyfriend got into my verizon cloud and deleted some of my photos last night. They are not in the trash. Is there a way I can recover them?