Services & Perks (Archive)
Text messages
Is it possible to read text messages on another phone on my account with my i phone
Poor customer service& the inability to email verizon
I’m disappointed with the customer service verizon provides. We signed up for screen replacements. I went to replace my screen on my phone the Verizon store where we purchased my phone didn’t have any. 12 th Nampa ID. Then I went to the Verizon store in Nampa marketplace nampa ID. What a pain trying to get my replacement…
Blocking text messages?
Since verizon is poop when it comes to NOT letting us easily block many text messages WITHOUT CHARGING US MONEY when google messages does it for free does everyone just switch to google messages? I like messages+, besides the cell service it is the ONLY 2 good things about verizon. Support is garbage chat links over and…
Cloud
I see comments saying clear cache- I've done that I see it say factory reset. Well after Verizon failed to realize the phone issue I had last week was on their end and had me factory reset, that's when this issue started. I pay almost 400 a month for 4 phones I should get better customer service.
Cannot Use Online Text Feature - Verizon Messages Your request has failed. Please try again later. OK
It says that there are no similar complaints but found of few exactly the same but did not seem to be recent. Error Message Noted in Subject Line. Also continues to have me sign in. And, links just send me around and around in circles. Spoke to person via chat for about 4 hours. Was told by a CHAT rep one time that they…
Smart Family IS USELESS ,,The kids know how to disconnect it and reconnect it
Verizon is making money with a scam.... VERIZON SMART FAMILY is not scure at all....The kids use the Vertual personal Network to do what ever they want with....I called several times Verizon They couldn't do nothing BUT THEY KEEP SELLING IT ......SCAM
Re-approve Previous Approval?
My son sent me a request to approve an in-app purchase. I approved the request but I needed to verify my new debit card on my phone before I could use it to make his purchase on his phone. So I did that and when I clicked on “buy” in the app, it brought up another “sending request to purchase” but it’s not actually sending…
Cannot view messaging on computer at my verizon all of a sudden. using messages
Cannot view messaging on computer at my verizon all of a sudden. using messages
Verizon Cloud is the worst ever!
First off, I have the free version. Just try managing files on their website. You can only delete a small number of files at a time. If you are trying to make room and get rid of large quantities of files...forget it. It often wont let you even scroll down past 8-12 photos before returning to the top of the page. I have…
Mute/unmute texts on web browser-- not the app
Is there any way to do this? I know how on the phone, cannot find anything on the web version to do so.,
Smart Family child location not accurate
We have two kids, each of whom has the same phone model (Samsung) and the same install of Smart Family. One of our kids' phones always updates its Smart Family location pretty much instantly and is highly accurate. Our other kid's phone updates its location in Smart Family erratically and frequently is 45 minutes or even…
Smart Family App Not Allowing Wifi Access
Very disappointed. My daughter's iPhone 8 plus has the Smart Family Companion App on her phone and paired. We have put no restrictions other than a time limit that starts at 10:15 at night and ends 6 in the morning. ALL of the time, the Smart Family App does not allow her to access Wifi. I see questions about this problem…
pausing internet not working
I have paired my daughter's device successfully, however, when I pause the internet on her phone it doesn't do anything. It says paused on my device, but whenever I use her phone the internet and all apps work.
Message+
Since last update about one week ago Message+ plays my selected notification sound for Message+ but also plays my General notification sound. How do I get it to stop playing the General Notification sound?
How do I reach a live person in the dept that handles gift cards?
I was emailed my rebate in the form of an egift card. I was cleaning out my emails and deleted all my emails, including trash. I've got a tracking number but I am unable to talk to a live person in the department that, I hope, can help. This has been a nightmare! Please Verizon respond.
Companion App for Iphone XR won't pair
I have downloaded (multiple times) the companion app on my son's phone. When I open it is says "To view your child's web activity & app activity open the Companion app on your child's phone and agree to the collection of your child's web and app activity. However, I don't see where I can agree to this on the app. I have…
Need a solution to disable text notifications during calls
I have a Droid Turbo 2 and I cannot turn off text notifications during phone calls. Seems this should be simple, but no one seems to have an actual solution. The appropriate setting in the Message+ app doesn't actually work, which is to say I have the notification during call setting off, but I keep getting text…
Message+ Syncing Messages-Temporary Background Processing Notification
I am getting a notification that Message+ is Syncing Messages - Temporary Background Processing. What does it mean and how do I get it to stop?
text messages disappeared
I just got my new Stylo 6 with Android 10 and noticed that whenever I deleted messages from the server (using my PC at the Verizon website) the messages on my phone got deleted the next time I turned it on. Why is that? Is there a way to not have it delete from my phone? With my old Stylo 2V running Android 7, I could…
Sending formatted text message is "Message+"
I have a Samsung galaxy S5 right now. I want to send a pure text message through "Message+", but do want part of the message using the special formatting such as BOLD (part of the EMS supported feature). How can I do that? Thanks! Ben
Can I Underline Words In Verizon Messages?
Is it possible to underline and strikethrough text using Verizon Messages? If so, how? I see it offered here, but not on my android phone.
Text online Web client not loading
Tried opening the text online web-client on several different browsers and its not loading.... others having this issue?
File File structure
Hello, I found bits and pieces here and there but nothing solid in one article. If someone who has experienced these could chime in would be great, but I am sure the developer might have to answer some of them 1) When I am backing up from a device, I do not see a way to choose a certain folder ( observation) 2) If I were…
Family app
I installed/purchased the Family app/program. My child’s phone is linked to mine. I get reports via email. I have contacted customer service x2, we’ve unloaded/reloaded app, et al. I block sites on my child’s phone yet I can still access them on child’s phone. I’ve blocked internet and I can get on the internet on phone.…
Text Online
How can I prevent the "Text Online" session from ending?
Location Incorrect on Smart family app
My smart family app showed my child was approximately 45 miles away from where they actually were. What would cause this?
iCloud account
Is my iCloud account still active
Where can I find scheduled messages after they are sent?
Using Vzw Scheduled Messages: 1) sent messages do not show up in the message log with date & time sent; 2) where can I find scheduled messages after they are sent?
Messahe +
How do i change phone number on my online messages account
Verizon Messages on my PC does not sync contacts
For some reason, no matter what I do, the Contacts on Verizon Messages on my PC does not sync with contacts on Verizon Message+ on my Android device. How do I fix this?