Services & Perks (Archive)
Smart Family blocking images
We have Smart Family installed on our son's Google Pixel 3 phone mostly to track his location and set up time restrictions. We have also blocked objectionable content, but have allowed him access to various websites and apps (Reddit, Twitter, etc.) because he has agreed to use the NSFW filters imbedded in those apps. But…
Smart emojis won't turn off
I have unchecked box and they still keep popping up when I type and it's annoying, anyone else have this issue?
New Messages timestamped with hours old messages
My home alarm sent me three messages this afternoon, but 1) They did not appear on my phone 2) My alarm shows they were delivered 3) My online Verizon account shows the messages as being received, but the timestamp is 3 hours earlier than when they were sent. They are attached to the same timestamp as a previous message.…
Message+ messages are not syncing on my iPad
Message+ are not syncing messages on my iPad. I will get notification of messages on my phone, but not my iPad. The messages won't sync to my iPad until I open the message+ app on my iPa. This happened also some time ago and I got the run around in this forum by the Verizon moderators. Now, like then, I reinstalled, hard…
Texts severely delayed from AT&T users to Verizon users?
I have a Google Nexus 6. I just replaced the sim card with a new one, while trying to resolve these issues, and it had no effect. I group text with both family and friends, and in both groups, it seems like texts between Verizon and AT&T users send/are received seriously delayed, or are just never sent/received. I have one…
Messages/Texting On Line not syncing with phone
Verizon please help. I have spent 29 hours since Sept 1 with your Verizon tech uspport, the Verizon Wireless website, text online function not syncing with my phone, when you send a text it does not show on my phone, and the other way around as well. I have been with teir 2 supervisors who are emailing with your vendors…
Verizon Smart Family
Can family members see that they are being monitored?
Spoofing
I am being spoofed by my ex-husband. He is using all different phone numbers in order to harass me. This is through his Verizon phone, can someone point me in the direction to report these numbers to Verizon? thank you.
Just kids - Receiving texts from numbers not in trusted contacts
My daughter is on a Just Kids line, and we've seen her receive at least 2 spam text messages ("...you've won a $1000 Wal-Mart gift card...") from numbers we definitely don't have on the trusted contacts list. One was from a group text message, but the other was a single text message direct to her line. We're on an Android…
Message+ Not Getting Audible Notifications in Text Message Screen
I am no longer receiving audible notifications while in the text message screen with the person I am texting on Message+. I have to close or back out of the screen to receive an audible notification. I'll send someone a text message, set my phone on the table, and wonder why they haven't replied after 5 minutes. Well, they…
Verizon Message+ web link preview not working
I no longer receive the web link previews in my message+ app when someone sends me a link. I have a galaxy S5. And yes, I have the most updated version of message+ and my operating system. I have web link preview option turned on in my message+ settings and I have received web link previews in the past. I uninstalled all…
Message+ On Windows 10 Stopped working
As of three days ago, I can no longer received messages on on desktop. MyAndroid phone and iPad can send and receive. Reinstall did not fix the issue. The messages displayed in the Verizon Windows interface for my phone are also incomplete, matching the recent outgoing but no recent incoming so the problem may not be the…
Can I "pin" a conversation to the top of my list?
Can I pin a conversation to the top of my list, like you can in the Samsung messaging app?
How to turn off other peoples avatars?
On Verizon's Message +, how do you turn off other peoples avatars from showing up on your phone. I just want the multi colored circle with the letter of the first name and one is coming through as a photo.
Routing text messages
If I am the owner of the phone account can I route messages from phone x to phone y? So every time phone x gets a text message that message also goes to phone y?
Message+ eating data and battery
Starting tonight Message+ has been killing my phone's data and battery. In the past 3 hours I've only received 1 text message but Message + has used 50% of my battery. When I click on it under my settings>battery link, Settings closes (it does not do this when I click on other apps). I can also see that it is using a lot…
3 lines on my account are not recieving text messages??
It seems at least 3 of the 4 lines on my account are not receiving any texts. This is a new issue, account is current.
"recipient has insufficient funds to receive message" text received on child's family plan line
My child is getting this text multiple times per week. It appears as it is addressed from their contact. There are no blocked numbers on this account as I use the whitelist Verizon has on the family plan of 20 numbers to control the flow of contact with my childs devices. How do I make this stop?
Parents sharing their location to Child on Smart Family
So we’ve got smart family setup on my phone and my child’s. The pairing was easy enough and I can see their location. However my child has asked to see mine, too. Is there a way to share the Parent location in the smart family apps, too? I looked in the apps and could not find a way.
Fix for crashing message +
Same issue here. Tried reboot, safe mode, uninstall/reinstall. Nothing worked. On android, go to google play store, click the 3 bars in upper left go to my apps and games, click message plus. On the next screen click uninstall and it will ask if you want to uninstall all updates for the message plus app. Say yes and it…
Texting to Canada
My family has the family plan with unlimited text messaging. My mom went on vacation in Vancouver and we've been texting. Is this free because she has a US number and it is Verizon to Verizon or is it International fees because she is in a different country? Thanks!
Removing Trusted Contacts Restrictions
I just signed up for smart family and I am trying to figure out how to remove the restriction around trusted contacts? Can I just block specific number rather than only allowing certain numbers? Thank you
Messages failed to send only to some numbers
All I get is a note saying "Message failed to send". No explanation as to why. This only happens with numbered contacts. For example, to text to Starbucks Rewards, you text to 811811. This fails every time. Our gas company has a text alert system - Used to use this one all the time - to report power outages, and check on…
Text message on my bill
I have an S10 note and im in some group chats. But on my bill its only showing that i am texting and recieving from one number. Every once in awhile it will show recieved from other numbers or sent to everyone in the group. Looks like it did this for 2 months. <top>
iMessage txt log
Is there a way to see iMessage Number and times on my account?
Verizon Messages app missing messages
Hi there. I switched to Verizon last summer, and also started using the Messages app. I noticed that every few days I would receive a message on my phone that would not show up in the app (I'm not using an iPhone, so it isn't an iMessage issue). It was annoying, but acceptable b/c I could at least see the missing messages…
Have custom tones for the messaging app been disabled
Can someone please tell me where folder is on a S10 so I can add an mp3 for Message+
Message+ Crashes when attaching images through the "Gallery"
Since around October 14, 2019 - Message+ will crash when trying to attach a picture. Crash is always happening. Restarts of the phone and troubleshooting steps follow. Any assistance with how to fix this would most certainly be appreciated! I can select an image from Google Photos, select share, and then send the message.…
Why does your online text site keep refreshing as I am trying to send a text? It's very frustrating.
Why does your online text site keep refreshing as I am trying to send a text? It's very frustrating.
How to get desktop app without Windows Store
I have a corporate block on my Windows 10 laptop, blocking me from being able to use the Windows Store.....need another way of downloading the windows desktop app. Any suggestions? Also, the web app doesnt seem to work. when I go to https://web.vma.vzw.com/vma/web2/tnc/Show.do it asks me to login, and then just takes me to…