Services & Perks (Archive)
"Smart Family Companion" will not respond!!!!
TO WHOM IT MAY CONCERN: The Smart Family Companion" WILL NOT respond to certain PARENTAL CONTROLS! It asks me to use the CODE, which I DO NOT have, to Deactivate SF Companion from the Parent App! Would someone PLEASE advise! We've had ongoing issues with Smart Family. Thank you, Carol [removed] Personal information removed…
Voice to text
My voice to text microphone icon is no longer visible on any of my keyboards. It had been an option in Google Talk, text messaging, all searches, etc. Now it's gone and I don't seem to be able to get it back. I stopped at a Verizon store but the representative acted like he'd never heard of that option. How do I get the…
Verizon Messages app calling feature
I have the same problem! I have a Samsung Note 8 and a Tab S3 and can not use the calling feature with the message+ app and way on the phone for about 2 hours with customer service and they couldn't figure out the problem and then was doing the online texting customer service and after about another 2 hours of that the…
No status bar notifications lg v20
Recently, my message plus app has stopped sending notifications when I get a text message on my LG V20. I have to go into the app to see if I have a message. I have tried a hard reset, and toggling do not disturb and sounds. I get notifications from every one of my apps except for message plus. Do I need to uninstall and…
Dead Zone in Trenton, NJ
There is a dead zone in Trenton, New Jersey and I lose calls every day on my commute from Bucks County, PA to Princeton, NJ. The dead zone is located on Route 1 (both north and south) between the Olden Avenue and Mulberry Street exits. Can someone please look into this?
What [removed] turned the block number action, into a merry go round, that leads you no where?
Go to the Block option, and it tells you to go to the Family Base. Go to the Family base, and it tells you to go to Family Base again, and again, and again. What [removed] [removed] this up? Content removed to comply with Verizon Wireless Terms of Service
not getting text messages after powering up iphone6
does anyone know how to fix this issue. after powering up my iphone6, my text message notification sound goes off and shows i have X messages BUT when i tap on the message icon, there are no messages there. sometimes i'll get an exclamation point over the the message icon too. don't know what that means either. I know i'm…
Familybase app
can you use the family base app to view your child's text messages?
International Travel/3 cell phones cost
I have three cell phones that are part of my cell phone plan travelling to Itlay for 12 days in July. Is my only option to pay $10/day for each phone so they can make calls/text and use our data plan?
Travel abroad
What do I need to do to use my smartphone in France?
Every time i send a text, my old number keeps appearing?
I changed my phone number, and now when I send a text, it automatically makes it a group message with my old phone number.
I am not getting the verification code as part of my windows 10 installatin of message plus
i download the message plus app from the windows store, install it, enter my phone number and then it wants to verify via a text message to my phone. But the text message never comes through so i can't complete installation of the application. Anyone else have this problem and what did you do?
how to stop unknown calls?
How to stop calls with no phones as Unknown?
Verizon Messages Web Page Jumps Around While Trying Text
I'm using Chrome on Windows 10 and love texting using the Verizon Messages page at https://text.vzw.com/ but recently the page keeps refreshing itself so incessantly (showing different URL suffixes as it does) during login that I can't use it. Any tips on how to get a cleaner, faster login? I don't get this issue when…
Messages are failing
Had a Droid and was having this problem. Just updated to Galaxy 7, same thing happening.
How do I file a complaint to get the messaging app fixed instead of using all of my data every month
How do I file a complaint to get the glitch in the messaging app taking care of that has not been fixed. I have been credited some partial credit towards the last 3 months bills, but the messaging app is charging me every month anywhere from 12 to 18 GB a month within the first 10 days of texting which then slows down my…
Where can i find the option to manage data?
Two of my klids line are set up with data limits. One line now has no data...tried looking around under family safe guards and smart family..can not find option to give this line any data usage or limit
Integrated calling feature with VZ Messages
I recently purchased a ASUS ZenPad 8 running Android 7.0. I installed the VZ Messaging app on that tablet. The messaging feature works, however, I am not able to activate the integrated calling feature. I successfully used this feature on my old Samsung Galaxy Tab 4 with Android 5.0. I do have HD Voice activated on my…
TravelPass usage question
Just wanted to confirm that if I currently have the New Verizon Plan Unlimited that has unlimited calls/data/msgs with mobile hotspot etc, that it will only cost me $10 extra dollars a day while traveling abroad using TravelPass to use my phone as I normally would in the states. NO extra charges regardless of how much data…
Verizon Messaging Group
I upgraded my phone to a Samsung S9+ and now Verizon Messaging app is not working for group text. It only shows downloading for the other individuals in the group text. I have tried reinstalling the app, clear the cache, and clear data to no avail. What could be causing this issue?
Family base not allowing use of wifi
My kids cannot connect to WiFi at school or home due to family base VPN. HELP!! They need to be able to use WiFi they depend on it
how may i unblock a number
i want to un block a num how may i do that
I travel internationally and suddenly I am not receiving messages
I am not receiving messages that are autogenerated (from Amazon showing delivery status or a compamy sending a pin code). I am receiving all other messages that are generated by a person. This just only started happening about two weeks ago. I have my phone set to cellular data off and roaming off, which is what I always…
Texted Pics Disappear
I have owned a Moto Z Play Android phone for almost 6 months now. I use the Verizon Message+ app for texting. Within the last month approximately most of the pictures that are texted to me will disappear within the day. Not all do but the majority will. If I save them to my photo app they will stay there of course but if I…
Message+ Tone & light issue
Just recently, Message + is not giving me tone or light notifications. It does vibrate if I select it to however the light doesn't activate in any function (including silent). I tried rebooting the phone and even turning it off and on. Still the same issue. When someone calls or I get voicemail or other apps (like…
Where on a desktop or laptop is the Verizon Messenger application located?
I loaded Verizon Messenger on my Windows 10 laptop last weekend. I would like to put a shortcut in the start up folder so this application starts automatically when I log in to the computer. I ran a file search with Windows Explorer and cannot find the execution file that starts Verizon Mesenger. Where is that execution…
Using TravelPass, dialing European numbers while in Europe
I know there are a couple of other threads on this topic, but I didn't see one that addressed my particular question. Most European numbers I have seen are kind of like this French number: 33 (0)6 07 13 45 67 My question is about the "0." I understand that if I am dialing from the US, I do not dial the 0. If I am dialing…
parental controls
i need to place restrictions on one of my lines
Can’t send gifs with s8
i had an s8 that was sending double text so Verizon sent me a replacement. Now I can’t send gifs with message plus. i get a message saying “can’t enter this content here. Send as an attachment.” I was able to send gifs with my old s8.
I can't get the integrated calling to set up the messages plus on iPhone
In the past I have been able to set up the integrated calling on the messages plus app but with recent updates I keep getting an voice calling error and stating that it is not able set it up. I have HD voice calling enable and have reinstalled the app.