Services & Perks (Archive)
Monthly International plan duration/charges
Good morning, I just want to ask regarding the monthly international plan, not TravelPass. If I add the plan ($40 to Europe), during the last few days of my celular plan cycle, when would my account be charged? Is the expiration date a calendar 30 days since adding or using the plan? And would my account be charged another…
International Minutes Apply to Calls between 2 phones in same country?
I am in US. My daughter is traveling to Germany with a friend. If I purchase the $40 month plan for her phone, does the 100 mins, 100 texts, etc only apply between her phone (in Germany) and mine (in US)? I want to be sure she and her friend can communicate all the time while they are there. They both have US Verizon plans.
Talk to text is gone (not in the menu pop up)
My talk to text micro0hone has disappeared. It is also not in the menu when clicking the button near the space bar. It currently is a a setting symbol and other options are there when I hold it in but not talk to text
Blocking an international number
I am subscribed to Smart Family and am having difficulty blocking a specific international number. I have tried inputting it several ways and still, their calls and texts are coming through. Is there something specific I need to do differently for international numbers?
travel to Jamaica - calling locally
Four friends are traveling to Jamaica soon and staying at the same locale. Are there any additional charges for calling between us while we are in the same country, but our phones are US registered?
I need to disconnect old devices from my Message+
How can I remove Message+ from old devices I no longer use so that I can add it to new devices? I get a message saying to go to the "Manage Devices" settings, but I don't see how or where to get to that. I do not have access to the old devices, or else they no longer exist. On the phone that is currently the primary phone…
No longer see msg preview in notification
I have an iPhone 7 and iPad 4 mini and notifications for new messages always showed the name or phone number of the sender and first line of the message text. Now, I only see the phone number (no name) and “You have a new message”. I have to now open the app to see the message itself. This is annoying and not at helpful.…
Mysterious un-delivered message in Message+?
I have a exclamation triangle displayed on the right side of a conversation indicating that a message was un-delivered. However, I've searched through all the messages and cannot find one that wasn't delivered. I'm assuming deleting the conversation and starting a new one would fix it, but I'd rather not do that...any…
Disappearing schedules messages
For the last week or so, my scheduled messages in message+ have been disappearing without being sent. I am running the latest software on my S8 and have powercycled several times. Any idea what's going on?
Is service in St. Thomas domestic?
Is service in St. Thomas domestic?
Family Bypass and Guest acct
I use a different app that my son bypasses by rebooting and switching to the guest account. Does Family prevent this or also monitors the guest account?
Message Plus-trying to add GIF
Hello, I just downloaded the Message Plus app. So far so good except when I try to attach a GIF to a text message I continue to get a message "This text field does not support GIF insertion from the keyboard". What gives? How can I attach a GIF to a message? Any help would be appreciated.
what happens after you use 911
I dialed 911 last week and I received a message that my smart family was deactivated and I am now recieving calls from blocked numbers. How do I reactivate my account
Sending GIFs
All of sudden my text messages fail when I send. Not sure what went wrong.
Im traveling to mexico
when i get to mexico will i be able to use my phone without any additional charges with my current plan?
contact manager disappeared on windows version of message+
On the latest message+, ver 2.0.2.0 on Windows 10, the contact manager seems to have disappeared, Trying to add a contact gets me that I need to look for an app in the store. I tried using the generally terrible Microsoft People and it's useless. There's a perfectly good contacts portion of outlook that seems to be ignored…
Messages is putting photos in a separate thread?
I just upgraded my phone, and when restoring my messages it is showing 2 separate threads for everyone; one text and one pictures. How can I condense them??
Receive calls from US with Travelpass, but limit data use?
I will be traveling to Ireland and Scotland soon. I've added the Travel Pass international plan, set to start the day we arrive. Because I have a hospitalized family member, I need to be able to receive phone calls at all times -- so I will not be able turn off roaming on my Iphone 7. My normal data usage is far below the…
Spam call blocker - a Comcast offering
Comcast (Xfinity) voice offers a FREE spam call blocking service that works GREAT! The phone might ring once, but then is disconnected once it is identified as a spam call or telemarketer. Verizon needs to get on board. I get 7-10 calls a day on my wireless line, I block the number, but the calls keep coming from different…
new Number won’t text certain people
i can message some people but message fails to send on others. Just changed the number about two hours ago. Any help?
Family companion?
How do I prevent my chil from disabling the Smart Family companion?
Data usage when travelling abroad
Is sending and receiving emails considered data usage when travelling abroad?
time restrictions on smart family not working
I have set time restrictions on my son's phone from 9 pm to 6 am during school nights but he still can access everything text, call, internet, and games. Am I doing something wrong?
Message+ won't authenticate on iPhone
I installed the app, and opened it. It asks to send notification and I allow. I click start messaging. It asks for access to contacts and I say ok. It asks what phone number I want to use. I enter my phone number and hit send code. It asks for access to microphone. I hit ok. I receive a text message with a code. I enter it…
turn off data for one of my 3 phones
I need to turn off my daughter's access to data. How can I do that without turning off her phone. I have the family plan.
Family Base data limit vs Safety Mode
If a phone's data limit set by Family Base is met does the phone swap to Safety Mode or is all data stopped?
Texts sent from Message+ WEBSITE app are not received
I've used the website Message+ app on both my computers for years with great success. (I don't use the Desktop Message+ app because it's slow to load and freezes often) However on 5/4/18 I sent a number of texts through the website app, and am learning that NO ONE received them! They show as sent in the website app, and on…
Is my verizon phone compatible with new SIM card in Korea
I'm planning to stay in South Korea for 1 month this summer and I was wondering if I could buy a new SIM card in Korea and put it into my current Verizon phone that I'm using in the States (It is Galaxy note 4).
Travel Pass or not?
Travel Pass appears to cost $10/day, for each day of usage. If I expect to use my phone for at least 4 days, is TP the better option? The one-month international plan ($40, I believe) sounds like a better option.
SMS Read receipts suddenly stopped working 5/4/18
Using Message + Version 6.6.5 Moto Z Droid version 7.1.1Last read receipt was 5/3/18 10:18PM Eastern time I verified my settings, ran a health check, power cycled. It doesn't matter if on wifi or not. No updates for phone or app recently or available. It happens with at least 3 people I regularly text with and get read…