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Phone swap
I'm currently making monthly payments on my pixel 7 pro. A guy I know wants to trade me my pixel 7 pro for his s22 ultra. Can this be done even though I'm making payments on my pixel?
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Never received trade in info/e-mail/package
I ordered an iPhone 14 Pro using the trade-in promotion on December 19th. I started the process through the page but had to complete it via a chat representative due to an error in the website. Nevertheless the chat representative was able to pull my cart (where the trade-in details were added). It’s been a few weeks and I…
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Trade-in Issue
My wife and I traded in our Iphone XRs with a trade-in value of $800/phone in October 2022 when we switched to Verizon to upgrade to the Iphone 14 Pro. As of January 2023, the total payment of each of our new phones remains at $1200 and the trade-in amount has not been applied to our account. I have called Verizon…
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BYOD REBATE $500
I activated 5 lines on Nov 9th,and never got my byod promo code, when I contacted customer service they told me the code was expired，In fact I never received any email or notification, no notification telling me about the expiry date, many many calls and no one can help me with the problem, I don't think it's the…
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customer service
I DECIDED TO CANCEL MY WIFE BOOST ACCOUNT ON 12/10/22 AND ADD HER TO VERIZON WORST MISTAKE OF MY LIFE, THEY SENT A EMPTY BOX FIRST NO PHONE, HAD TO CANCEL THAT ORDER, THEY I PLACED ANOTHER ORDER, NOW PHONE ON BACK ORDER, WILL BE SHIPPED ON 30TH, TWO DAY SHIP, HA HA, CALL TO CHECK STATUS GUESS WHAT OH THE AGREEMENT WAS…
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number port nightmare
I am porting my number over from Google Fi and I still have text and calls only coming from Fi but data on my verizon sim. Help!
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Absolutely disgusted!
I would like to start by saying I have been a Verizon customer for 10 years and I am completely in disbelief at the way Verizon is handling my online trade. I traded my wifes phone (Galaxy Note9) for an S22+ back in March of 2022 through an online promotion valued at $800. I received the new S22+ from Verizon but I did NOT…
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COMPLAINT!
I needed a new phone for my 77 yr old mother nothing flashy . i explained at least 6 times to different people i spoken with over this new purchase. I EXPLAINED! i need an inexpensive phone!!! What do i get a Samsung Galaxy that now instead of costing me 30.00 a month now it's 105.00 a month!!!! On top of that! I no longer…
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Trade in Tom foolery
Said I’d get 700 dollar trade in value, went to pay off phone in full to bring down my payment still owe the full amount for my new phone? Customer Service said they are in the business to keep customers So I pay for 33 months then I get the trade credit. Told them I would like to get my trade in back then! So essentially…
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Rebate Shenanigans
It took me three weeks and ten phone calls to support to successfully get my family changed to Verizon. Within 30 days, I tried to claim my $500 giftcard for BYO device. The agent assured me it was requested and it would arrive in my email within seven business days. It didn’t, of course. What email takes seven business…
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Verizon won't honor Trade In
I was told Verizon would offer $1,000 per phone for my specific phone trade ins. I did, and then they only showed $800 for 4 of the phones. I then called them and they promised it would be fixed but only after I mailed in my old phones and accepted their new phones. So I did...then later I received mixed replies on whether…
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Trade Ins
Can't find an answer to this question. I have 5 iphones to send in for a trade, and 5 shipping labels. Does it matter which label goes with which phone (various iphone 8, x, 11)? It seems like it does matter, but there is no way to determine that a tracking # goes with say the iphone 11 vs my iphone 8. Last thing I want is…
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Trade In
I’ve had my iPhone 11 Pro Max for nearly 3 years and no damage until right before I was going to trade it. If the screen is replaced under Verizon warranty at a certified assurion location, can I still trade it for the trade in offer undamaged? Or do I have to mark it as damaged?
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Gizmo Trade In - Device Wipe
Need to ship in my Gizmo watch as a trade in for an Apple watch. Is doing the Gizmo factory hard reset (4 x back button while on charger) sufficient or is there something else I need to do? Sales guy made it sound like there would be some charge to my account if it wasn't sufficiently wiped.
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Trade-in not honored
Traded in 3 phones, confirmed eligibility with a rep, finalized contract, sent in phones, got a confirmation email for inspection passed and trade-in being approved for full amount. Trade in was applied to 2 phones only, called to resolve the issue, they confirmed the receipt and approval of the 3rd phone, promised to…
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Costco kiosks NOW out of business!
So after 2 hours of getting nowhere on Chat yesterday and the rep KAY telling me to take it up with the Costco I was conned by (see yesterday's post) then I receive an email at 3p stating Verizon kiosks are no longer in operation in Costcos! GEE, I wonder why! So now, will Verizon do right by its customer and give me my…
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Blackview BV9900 Pro - Will it work on the Verizon Network- Yes
I recently looked around for a very ruggedized phone that i could use on the Verizon Network. I've been using a Samsung S7 for years and was very happy with it. The carriers just didn't have current ruggedized phones that i liked. I spend alot of time outdoors and on the lake, specifically and i enjoy camping (so when…
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Pixel 4a to Pixel 6a
I have a Pixel 4a non 5G phone that I bought and was activated by Best Buy about 2.5 years ago. I just got a Pixel 6a unlocked directly from Google. If I swap the sim from the 4a to the 6a will I get on the 5G network and get 5G speeds?
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Can I transfer my upgrade to another line on my account?
I would like to transfer my upgrade eligibility to my daughters account. I"ve chatted with rep and they were no help. Is it possible? They're telling me I have to pay off my daughters phone 1st. Could I just transfer my upgrade to her line and my line would assume her payments left? Either way I'm paying for it since it's…
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BYOD Rebate - no notification and deadline passed
I recently brought my iPhone 13 over to Verizon Wireless to get the $500 BYOD rebate promo. It said to just wait 45 days for the rebate so that's what I did. Now to find out that the onus was on me to go to some rebate site and enter a promo code. But now the time to submit that code has expired, and Verizon is telling me…
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Trade in issue, another one
I am having the same issue as many others. I sent in a Google Pixel 6, valued at $800 for trade-in. I received a notice that the device sent in was a Google Pixel 2 XL and my credit was adjusted to $400. I have never owned a Pixel 2 XL. I spoke with customer service and was promised the adjustment to the correct amount…
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Trade in issues
Hi, we're having issues getting our trade-in sorted out. The first issue was that the local Verizon store said we needed to submit the trade online ourselves instead of handing it in at the store but online the trade value was showing lower than it was supposed to with the upgrade deal that was running. Then trying to…
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Unable to redeem port-in offer
Unable to redeem the following offer which shows up on the 1st page/screen of the verizon App. (before sign-in) "Verizon e-Gift Card® & Stream TV: 1. Visit vzw.com/digitalrebatecenter and enter promo code BYOD450UNL and purchase date. 2. Enter your information. 3. Submit offer redemption within 30 days of activation.…
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Gift Card
I switched to VZ in May 2022. There was a promotion for bring your own device/transfer your line get $250 Visa gift card per line. I transferred 4 lines. My gift cards never arrived. I called customer service in August because I never received my gift cards. I was told to give it until October/November. It is December and…
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Verizon Trade-in value issue
Has anyone seen the promotion from Verizon that you would get an incredible trade-in credit for your old phone when you upgrade your phone? I was told that I would get $400 credit toward purchasing a new iPhone with a special promotion, and there was even a website link to validate and confirm the trade-in value (checking…
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no trade in eligibility
I'm disappointed my phone is not eligible for any trade in value on the Google Pixel 7. Other phones receive $700. Surely they aren't actually worth $700 so it seems any device in good standing should receive some promotional value.
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Did Not Receive Promised Phone Trade-In Amount
traded in 2 phones.......promise 800.00 per phone....only received 400.00.....no help with customer service.. RIP OFF
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Why do I have to keep providing proof I'm a Veteran? That will never change.
I have provided my DD-214 to prove to Verizon that I am a Veteran three times now and am being asked to do it AGAIN. My retired Veteran status will never change. All of the notifications I get from Verizon asking for my proof to continue to receive my military discount, asks for employment verification which is not…
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No BYOD $500 Gift card email!
I signed up in August for Verizon under the BYOD and was told I was eligible for the $500 gift card. Last month I called and spent 2 hours talking to representatives who then told me to call next month and check since it hadn't been 8 weeks yet on the billing cycle. Contacted support this week and still haven't received a…
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prepaid
can i buy a prepaid verizon phone from walmart and use it on my existing plan?