Mobile Deals (Archive)
Earbuds Rebate
Anyone else can't resolve the issue with getting rebate back for the EarBuds! I purchased two pair of earbuds in November 28th and I was told I would get some email with the rebate etc.. Never got anything, Kept calling.. kept being told to wait .. Its been almost three months, and no one can tell me how to resolve this…
Trade in a phone for bill credit after preordering from Samsung.com
I placed a preorder for S23 from Samsung.com. An $800 bill credit promotion (via Verizon) for trading in an old phone is shown on Samsung.com. My question is how to start the trade-in and when I should start the trade-in process to get a total $800 bill credit. I heard I should begin the trade-in process after receiving…
1 of 2 trade in codes will not print label
We participated in the S 23 pre-order deal typed in all the information for our trade-in phones including the IMEI’s. The phones were approved were supposed to get $800 in credits. . One of the two trading codes worked fine and I could print a label to mail in the phone. The other one says it’s invalid. 🫤 come on! This is…
Will I lose my promotion?
Some backstory. I did a trade-in for an iPhone 14 pro for $800 off over 36 months. I don't really like iPhone as much as I was expecting but decided to give it a chance. I recently bought a pixel 7 out of pocket and want to use it instead. I want to use it on my main line that has the iPhone 14 pro on it. Keeping same…
Phone returned to sender
So I remember being at the store repeatedly giving the associate my address, probably around 30 times. I have a weird wisconsin address and not all systems accept it as a valid address. Finally he says it's in. Little did I know he manipulated it to be accepted. A letter and a number were missing. I ordered my first 2…
Number porting from Tmobile prepaid to VZW prepaid
After getting thumbs up from BYOB portal on VZW, I decided to switch to VZW prepaid. As I set to purchase a prepaid SIM from VZW website, at one stage a message said "Number porting may take 48 hours or in some cases occurs instantly". I am scratching my head because if I order for a VZW SIM and before getting the physical…
Refund haven't came yet
I'm so really mad I have gotten two new phones on November 22 2022 and had traded on my two old phones that I was supposed to get 800.00 off of each new phones that I had purchased and now it in the month of February 2023 if I don't get the 1600.00 dollars for my two phones I'm going to cancel my Verizon account and go to…
phone trade in
I bought my new phone last July. I only got the new phone cause the Verizon rep stated I would get $800 for my old phone applied to the new phone. There was nothing at all wrong with my old phone. I noticed today I am still being charged the full price for the new phone. After chatting with an agent I am told that $800 is…
Port from Tmobile to Verizon- nightmares
Spending more than 2 hours to set port, we are disconnected from Tmobile, but not getting services from Verzion. 2 phones says SIM 1 not provisioned, there are no eSIMs available. spending another 2 hours to solve the problem on chat, I don't even have an account to check wireless information. Rep told me it would take 4…
Trade in Issue
My family purchased a phone at the end of November 2022. My daughter in law sent her trade in by UPS on December 7, 2022. It was delivered to the Fort Worth facility at the dock on December 8, 2022. Our promo was removed at the end of January because Verizon says they don't have the phone. What recourse do we have when UPS…
Got conned!
First and foremost I am extremely disappointed dissatisfied and irritated on how Verizon conducts business! I switched from T-Mobile to Verizon on a buyout promotion and sent in my devices and never got my bill bought out, I contacted Verizon several times just to get lied to by every representative that assisted me and…
Trade-in promotion - better for new customers than existing. Possible to open new line and keep number?
There's currently a trade-in promotion that offers $400 for our old phones if we stay on our current plan or $800 if we upgrade to a higher plan tier (which we don't want to do). The promotion offers that same $800 trade-in credit for NEW LINES on our current plan tier but, again, we can't take advantage of this because we…
bonus for new lines
Hello there, I am writing this here because all other ways to get some answers FAILED. last year, I was supposed to get Welcome bonuses for adding 2 new lines, in the amount of 350$ each ($700 total). I have called few times with complaint, that the Bonus was not awarded to my account. First time, I was promised that it…
BYOD rebate did not arrive
Hello. After redeeming my BYOD 500 rebate I got the notification that it was going to arrive sometime in January, it's March already. I was wondering if I could get help with this issue, as it did not arrive.
Bring your own device rebate
I am new to Verizon Wireless. I joined because I heard about the bring your own device $500 rebate, and my daughter loves her current IPhone 11, and even though I needed a new phone, she was not giving her old one up so easily. This seemed like a great deal, so I walked into my local store and said, "Sign me up!" Little…
Rebate Declined
I was told by a representative at my local Verizon Store that I would receive a $200 rebate for each of the 4 lines I transferred to Verizon. I received a notification today that the rebates are denied. I spoke to 2 representatives on the phone today. I was told by the 2nd representative, a member of management, that I…
800 dollar credit until 16th Feb if preorder
So I spoke with verizon and told if I preorder phone I want I will get 800 dollar credit on new phone. I see many people this has not happened. Is it worth the hassle of even trying to get the 800 dollar credit? Exactly where does the 800 dollar credit go? Do they charge you less for new phone or what? Very confusing. Also…
My unlocked Pixel 6 Pro isn't compatible?
Hi, I am an Canadian with a home in Florida. I have an unlocked Pixel 6 Pro from Canada. I would like to sign up for both Home Internet and a bring my own device plan, but IMEI isn't valid when I try to sign up. I am assuming it just needs to be whitelisted? I fully own the phone, it's unlocked and it's specs are the same…
Galaxy S23 preorder issue.
I am trying so hard to upgrade my s10+ for the preorder of the s23 ultra. It says I can trade in my phone with unlimited plan and get 1000.00 credit. I follow the prompts then get to the screen to verify trade in and it says I don't have the phone that I clearly am holding in my hand and started the upgrade . So I add the…
Trade in lost, then found and now not honored? Help Please
Can anyone help me? I have been with Verizon for many years and I am still in shock at this treatment by Verizon customer service. This is madness, and not the kind of support that I had expected from Verizon. Never in a million years. And yet here I am. On May 26 2022 I signed up for the upgrade offer of an iPhone13 pro…
BYOD terms
Hello, I was part of the old BYOD where we got the 500$ e-gift card. It’s been about 6 months since I signed up. Can I upgrade my phone if I pay the phone off in full? I can’t find the old terms anymore but I think I remember it saying 1. Line had to be a ti e for over 45 days, and 2. No phone PLAN could be added. I’d be…
Total ripoff and misleading
I purchased an IPhone 13 Pro Max in November of 2021. Had no idea that they charged me full price for the phone when I traded in my IPhone 8. I don’t remember the exact promotion but the phone , with trade in, was approximately $600. Now I see they charged me full price for the phone. Yes, I’m beyond livid! Will call them…
Account Security
I have someone's trade in device information on my own Verizon account. I have chatted and talked with Verizon costumer representatives several times, but they could not give me reasonable response. All they said was "ignore it", we are gonna check it", " oh! This is serious. We are gonna investigate it."; however nothing…
Terrible Customer Service at Verizon Hartsdale NY
Went into the Verizon store in Hartsdale, NY to get my new SIM card (mailed to me) installed in my existing Verizon phone. [I needed support because I live in an area with zero cell service so I cannot simultaneously be online and have my phone connected to cellular service.] Worst customer service experience - avoid this…
Netgear LM1200
I need to add ethernet port capability now that my Verizon T1114 device is being suspended. Can I use the Netgear LM1200, which they say is Verizon compatible. This would allow me to connect a router to add both ethernet and wireless network connections. I would like to add this as an Essential device, 15GB of data per…
Create number transfer PIN
I have a 3G device that no longer works. I purchased a phone with another carrier and want to transfer my number to the new phone. Since I can't generate a pin request from my old phone, I tried to do it thru my account on the web. That doesn't work since I am denied access to the page that requests a pin. I called verizon…
Trade in Status
I traded in two devices at the beginning of January, one of them has been assessed and credited to my billing cycle. The other is still showing as in process. How long does this usually take?
Phone trade in issues
Hello, we switched from Tmobile toVerizon back in December of 2022. Traded in 3 iphones for 3 new iphones. We were initially credited from day with the trade in promo which we thought wasa nice gesture and reassured us of our decision to send out expensive iphones for a trade. As of today (30+ days later) they have only…
Terrible deceptive practice from Verizon
I transferred from t-mobile to Verizon back in August of 2022. I started asking questions about different plans and promotions with a verizon agent on this website and was told of a promotion that when you switched and ported a phone# I would get $500 in a form of a gift card within 8 weeks of signing up through email.…
Trade-in promotion not honored
I upgraded four family phones last November 2022. Two I upgraded directly through Verizon online and two online through Best Buy (they had them in stock when Verizon did not). At the time, there was a promotion to receive $700 or 800 when trading-in a phone, either through Best Buy's site or Verizon's. Three of the four…