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IME1 not in database, phone not Verizon
Can someone help me with the procedures to get an IME1 input into the Verizon database. My son got me a new phone, did not get a Verizon-sold phone and was able to transfer data and get the phone 98% functioning. Sends and receives calls, sends texts, but cannot receive texts. The phone is an Umidigi, Model A11. If the…
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Auto-Retrieve OFF - what does this do / not do?
Got Alcatel's GoFlip V (not a smart phone, heh, heh...) and it has a setting for text messaging called "Auto-Retrieve" (automatically retrieve messages). If it is turned 'OFF", what does this do or not do to messaging? If someone sends an SMS, (less than 135 characters with no emoticons, videos, or photos), and it is…
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REBATE iSSUE
I switched over 2 lines from T-mobile. Store person told that it will "automatically" work on my rebate and I should receive through my e-mail in about 8 weeks. Today since it's almost 8 weeks. I contacted verizon to check status. They are telling me they can't find my info because "I" didn't submit my rebate. I rushed and…
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Promo to 'Switch22' to Verizon
I think its trash how I got misinformation on using the "Switch22" promo code. Leaving Sprint to come to Verizon my hopes were up. Now you guys are proving to be just as bad as T-Mobile. Your customer rep sold me false information about how I would be covered if I switch to Verizon from my last bill but 2 months later it…
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Verizon not honoring their promotions
I went in May 2021, to Verizon and switched my phones to them from AT&T. I was told there was a bring on device promotion going on and switching my Iphone 12 pro max, Ipad pro and apple watch to Verizon would give me $650.00 in. a Verizon gift card to be used as a credit card. I was told at the time of switching that I…
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BYOD Rebate $500
Hello. I have recently ported two numbers over to my plan and another I have ordered a SIM card through mail since it's not eSIM capable. However, I have yet to see any confirmation about a rebate offer in my notifications nor in my email. What gives? Do those lines have to stay active for 45 days in order to see the…
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Have contacted Verizon THREE times since joining in August, $1400 in rebates still have not come. I keep getting passed around to departments, no help
I joined Verizon in August 2021. I chose Verizon because I thought it would be better for my area than AT&T. I talked my family and friends--a total of 4 other lines--into coming over to Verizon with me from AT&T. * I got a new phone with Verizon. * The other 4 lines did not. They brought their own devices. * These other 4…
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Use different device on line with Promo credit
Hi there! I have a line/phone that is on a payment plan with a (trade-in) promo (let's call it line-1), I have a second line that does not have any payment plan on it, (line-2) I want to buy a new phone (also with a trade-in promo) and use it with line-1... I suppose I could buy it on line-2 (which doesn't have any payment…
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Rebate Denied
Hi All, I wanted to ask advice on my declined rebate submission. I wanted to take part of the Switch22 promotion with Verizon which would give me an up to 1000 gift card for porting in a number. I checked online to verify the number was eligible for the promotion, but my submission is being denied because I can’t provide a…
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$500 Rebate-Invalid After Changing Number on Same Line and Same Phone
I activated an old iPhone 7 that we had on 04/18/2022. At that time, I went with a higher-priced plan to qualify for the $500 BYOD rebate. I contacted Verizon to see if changing the number on this phone to match our family's numbers would interfere with the rebate submission and was told "no." Then, on April 21st, I get a…
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BYOD Con
Starting a new thread to hopefully bring visibility. All of the responses from Verizon seem to be automated responses simply giving a link to the chat feature. Well, I have done like five chats on this already and am nowhere close to a solution. Transferred three phones from AT&T, I already had FIOS. The transfer of the…
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Swap Phones After or Before Purchase
2 of the lines on my account are as follows... Line #1 - phone is eligible for an upgrade Line #2 - phone is still being paid for and not eligible for upgrade What I want to do is buy a new phone for Line #2, and then swap the phone on Line #2 to Line #1, assuming there will be no penalty for this with my phone payment…
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Ulefone Armor 9
Is the Ulefone Armor 9 (10, 11) compatible with Verizon network? Android 10 OS 4G: LTE-FDD: B1/2/3/4/5/7/8/12/13/17/18/19/20/25/26/28A/28B/66 LTE-TDD: B34/38/39/40/41
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Dec. $500 BYOD credit not honored!!!
I signed up for service in Dec. There was a 500 and a 250 dollar promotional credit I was supposed to receive for being my own devices. I never received an email, I was told to check my Verizon notifications, nothing ever came. I just called customer service who confirmed I never got the email. They transfered me to the…
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Did anyone ever fix your bill?
Unfortunately, I have been battling Verizon for about two years now. First they lost one of the phones traded in, so I still keep getting pushed back on my credit owed. Now no buddy wants to take responsibility for DROPPING my military discount And only applying my auto pay. Literally the worse contract of my life
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Before I leave
Had a horrible experience with Verzion and I am leaving. Before I do, I just wanted to write up my whole experience with them so that others would not fall into the same issues that would take thousands of hours. I bought two iPhone 13 pro max in September 2021 when they offered a $1000 each line credit over 30 months. I…
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Rebate Never Arrived
I paid off my Tmobile contract early due to their service and moved my two lines to Verizon. The offer said for my phones I would get two gift cards for $350 each. They never arrived. Today I've been hung up on by a robot 4 times, chatted with three people that can't help, talked to the Rebate team who can't help. On hold…
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Bring your own device - ????
OK... I am at the end of my patience... I have spent 10s of hours calling, waiting and chatting with support... trying to get to the bottom of this. I just converted my cellular service to Verizon from ATT and I brought 2 devices over expecting to get the $500 promotion for each phone. I also purchased 2 new phones and…
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More uncaring customer service
@vzw_customer_support Last week, I did a review of my billing statements. I noticed for over 15 months I was not receiving my military discount (2 lines, $25 savings per month). I was "signed up" for my discount by a store agent in Florida. I was told I would need to provide a military email address, and in that email I…
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Being charged for a returned upgraded phone for damage or not my phone
So back on 01/02/2022 I received my new upgraded i phone 13 pro max , I paid my old phone off 1 month early. My old phone was in perfect condition , always in a case and screen protector on it. So I used it up until I sent it back , even used the i phone to phone to transfer data over . I packed it into the packaged I…
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BYOD Rebate - No Answers Still!
Submitted rebates on both of my lines for the $500 BYOD promotion. App says that both rebates were delivered, however they did not come. Over the past few days, I have called Verizon a few times, as well as chatted with customer care. Each time they say they have spoken to the rebate team and they have reissued the rebates…
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How long does it take to email BYOD $350 e-gift card?
I used the tracking number Verizon sent me to follow the progress of my rebate. The tracking page shows that it was emailed on 3/15/2022. I never received it. After getting the phone runaround, I was told that it was resent and to wait 24 hours. I've waited over 24 hours and still no rebate. After reading the forums, I'm…
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BYOD REbate false
Don't buy into the BYOD Rebate joke. I submitted 5 rebates for joining Verizon and bringing 5 devices. The rebate status shows all of them as Valid and delivered. I have received nothing in my email. When I call I am told they will be reissued and wait 24 hours; still nothing comes. Upon researching this forum I can see…
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BYOD Rebate not received
I brought my device to Verizon in January. I was told I was applicable for a $350 gift card, I redeemed the offer and have been approved for it. I got a notification yesterday telling me the e-gift card has been delivered. But I check my emails and it isn’t there. I went to the check my status page and requested the email…
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rebate issue unbelievable no one solve it
I brought my 5G phone(my phone), transfer my line( newline), and activate (more play 5G) in January this year 2022 for a $500 gift card. before that, I went to the Verizon store to get more information about the promotion. and told me just bring your phone and select more play 5G and you will get the promotion. Also, I…
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REBATE SENT TO MY EMAIL 3 TIMES
I have been waiting for my rebate that was going to process on the 15th which it did for 5 lines I transferred 5 lines to Verizon and my rebates have said they were emailed to me and to check my inbox i call in to the rebate center confirm my email and told to wait 24 hours they will re send so i wait 24 hours and again no…
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REBATES HASSLE
I switched to Verizon wireless the beginning of December and I brought (2) two phones over and purchased (2) phones from Verizon. I was promised while having my account setup by the Verizon rep, that I qualified for the BYOD rebate ($350 per phone). Well, after checking the status of the rebate, I discovered it was denied.…
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Not receiving BYOD rebate email
I switched to verizon in January and brought over two devices. I submitted the rebate and received confirmation of it being submitted along with tracking numbers. When I checked the status a few days ago, it indicated that an email was sent with my rebates yet I NEVER received anything. I reached out to verizon AND the…
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Did not receive information regarding $350 BYOD Rebate
My wife and I purchased 3 new lines back in January, one of them being a device we were bringing with. We were not aware of the credit when we arrived but were told we qualified for $350. AT NO POINT WE WERE TOLD HOW TO ACCESS THIS REBATE! Nothing was said about a deadline to file, nothing at all about anything other than…
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BYOD Rebate
I ported in my number to Verizon based on the $450 BYOD Rebate (Purchase Date: 11/24/2020). Based on recommendations presented within the Verizon Wireless app, I switched to another Verizon Wireless plan. Never was I told that by changing plans I would be ineligible for receiving my rebate. I even told the chat…