Mobile Deals
TL;DR: Verizon franchise stores using unethical business practices and false advertising while Verizon doesn’t uphold any protections for customers
A little less than a week ago my family, who has been with Verizon for 30+ years (shoutout to Bell Atlantic), heard from another family member, and later saw advertised on TV, that Verizon was running a promotion for existing customers where they could upgrade their phones to the newest available iPhone for free depending…
$200.00 gift card
We switched from AT&T to Verizon on 9/6/2024. It has been nothing but a HUGE hassle and I have MAJOR regrets. First, our numbers were not ported correctly and it took us MULTIPLE calls and hours on each to get services ported. So while our service was “active” and billed we still had to use AT&T. We paid 256.00 down, I…
False gift card advertisement - $200 Verizon gift card
"After checkout, redeem your reward via your Notifications on the My Verizon app or vzw.com/myverizon. Your $200 Verizon Gift Card will be sent via email within 8 weeks after receipt of claim to the submitted email address." I have searched the website and not found how to redeem this. It seems like this may have been…
Promotions
I'm a new customer to verizon and when I signed up I was offered a promotion of $200 gift card. It clearly states on my receipt that my promotion was applied and I have until November 7th to redeem it but after activation and speaking to multiple representatives no one seems to be able to help me with the redemption. I…
Cancelled Order
On 10/21 I spoke with Sales rep Kevin near Wilmington, NC and setup 4 new lines and a tablet line. Kevin was very nice and helpful and is excellent at his job. During the process the fraud team intervened for reasons unknown. After a lengthy delay where they took an hour to send an email to verify my identity, the fraud…
International calling snafu with Verizon plans
I called spoke to Verizon about costs for international calls. He said to switch to the higher plan for the month I was gone and my plan would return to the plan I was on when I returned. Today my bill was $15 more and I was told it was a computer glitch so I could not get my original plan price. They are crediting the $15…
Can’t redeem Free Fire TV offer
I received my offer to redeem my Free 65” Amazon Fire TV. The tile just takes me to Amazon’s website where I enter the given code at checkout. Amazon says the code is invalid. Please advise.
Agent
I called on June 27th and talked to customer support agent. I told her I disliked my watch and wanted to send it back or figure out a way to cancel it. She said that "since you have been a loyal customer for 13 years" Verizon will wave the $143.28 you still owe on the watch and cancel the monthly plan. I was so greatful…
Rebate from Tmobile
I just brought three line over from mobile and was trying to redeem rebate for $200 but no rebate code was provided on receipt. Can someone help
Can’t Redeem Gift Card
On September 16, 2024 I added a new line of service to my account and purchased an iPhone 16 Pro. Part of the reason I did this is because I got an offer for a $200 Verizon Gift card with this order. Well, the offer shows up on my receipt and says “Redeem by November 15, 2024”, but I have no idea how to redeem anything to…
$200 rebate
Recently added a line, the receipt shows I have a $200 rebate but it does not give me a code, can’t find anywhere on the app to get the code to activate.
200 dollar gift car and cant redeem it
i just became a new customer and i got the iphone 16 pro max and it got the best service they offered, and i was over the moon when they say offered me a 200 dollar gift card, well when i went to redeem it the link didnt work. Im very annoyed with this. m.vzm.com/rebatenotification
iPads and watch
I have been reading all these problems with the “free watches and iPads” my bill is more then doubled! I have called and chatted more times then I can count the hours I have spent on the phone with language barriers or someone just reading me the bill over and over with not one bit of help on this! Was totally lied to by…
Netflix/MAX (with ads) bundle
I got the Netflix/MAX (with ads) bundle. All went well setting it up. The first MAX movie had ads. The first Netflix movie had no ads. Just wondering about that Netflix movie.
Trade in not required
In July my family ordered 4 new iphone 15 plus on a promotion. During checkout 3 of the lines had a box marked no tradein required with a monthly fee for 36 months of roughly $3.62. This seemed to goo d to be true but I went for it. Our other line which was my wife's which had a different phone for trade in did not offer…
No $200 gift card rebate for switch line
Hello, on September 29, I switched two lines from Xfinity Mobile to Verizon, taking advantage of a $200 gift card promotion and two trade-ins. The day after switching, I contacted a chat agent to confirm that the gift card had been applied, but they couldn't find it. Another agent then created a separate ticket (reference…
200 gift card offer when switching from tmobile
Unable to locate where to redeem 200 gift card offer per line switched from tmobile even sales rep in store told me gift card would appear on my perks
$200 gift card
m.vzw.com/rebatenotification Here is the link you can find the link when you go to the order of your new device and click on purchase order PDF and the link will show for you get your $200 rebate. hope this helps everybody. #
Ongoing Issues with Trade-In and NFL Sunday Ticket Promotion – 13+ Hours of Support with No Resolution
I’ve been a loyal Verizon customer for over 8 years, paying more than $200/month, but the recent issues I’ve faced have pushed me to my breaking point. After 13+ hours of phone calls and chat sessions, I’m still without a resolution to what should have been a straightforward phone upgrade and NFL Sunday Ticket promotion.…
Salesmaker upgrade
Hello. Any idea on when salesmaker will be able to upgrade to the iPhone 16?
E gift card
I switched over to Verizon in January. When doing so the employee told me that I would receive a $200 gift card. I haven’t received the gift card and it’s September. I can only see the tracking number
Verizon deals
Anyone get an offer on deals at Verizon when purchasing new phones and then not get them?? What did you do to get it fixed? I went back to store and got no help-thanks Overland Park. KS 135th store-Allen! You made the deal and then acted like you didn’t care when I needed help to fix it -isn’t that your job too? To make…
Can't redeem $200 VERIZON Gift card
I was offered $200 Verizon gift card if I will purchased a phone. I did purchase iphone 16 pro max. after 2 days I also purchased iphone 14 Plus and I got another offer of $200 VERIZON GIFT card. It says claim after check out but I can't find where to claim it. There is no email.
Rebate
I recently purchased a new phone and upgraded to add a new line and was told I would get a $200 gift card from Verizon. I made the purchase on September 8th. I have since received the phone and activated it and spoke with a representative on the phone saying I would receive an email providing me the information for the…
Poor Customer Service 2
This is what I would say/chat/email/snail mail/telegraph or smoke signal to Verizon. But, I don't have an account. Catch22 I tried to place Order No. **** and was refused by Verizon credit. They claimed past due charges. I never had a Verizon account. After five hours of my time and three hours of employee time, I was told…
Redeem off Nintendo Switch
Anyone else have problems resolving issues with the promotions department? I redeemed the offer for my Nintendo switch and never received it. Per the tracking number it was returned to the sender. I have spent weeks trying to get the issue resolved and each time I get "let me transfer you over to the department that can…
Upgrade Plan from 5G Start to Unlimited Plus - Does $40 Loyalty Discount Transfer???
We currently have the 5G Start plan and are considering an upgrade to Unlimited Plus. We now have a $40 monthly loyalty discount. Will that transfer to the new plan? I have received conflicting answers to this question from chat agents. One said yes while another said no… What’s the truth? We don’t want the military…
Given a promo code
I was given a promo code on the myverizon app but cannot find it anymore and it was given today september 18, 2024
$200 Gift Card
I was told to redeem the $200 gift card after placing my order in the app but there is no option to let me redeem it anywhere. I want to redeem it now before it’s too late after the 60 days.
Pro on the go
I’ve been a customer 21 years and ordered a phone online and was to be delivered by pro on the go. No one ever showed up and still no phone. I’ve spent at least 6 hours on the phone and dealt with a half a dozen people. The phone is still being charged to my account. This is absolutely horrible. I just want my phone or a…