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Lost Device through Shipping Carrier
In August of 2022, I ordered an iPhone 12. The phone was never delivered and as of this day, I am still paying for the phone and a plan. I talked to 3 different people and each representative told me that the issue would be handled and I would be refunded for what I have already paid. Well, needless to say, none of that…
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Refund
Recently I have made a new line on my account to add somebody on. They were going to pay me phone off monthly. I paid a one-time for 83 dollars. Thanks went about and someone in their family had offered to add them to their line. So I noticed the phone have not been shipped yet and I canceled it. Canceling the new line and…
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I cancelled an order a month ago without activating devices or porting, and I need to port those numbers to a new order
Help. Please help. I have called Verizon no less than a dozen times in the past month. I have chatted six times. No one can help me. I placed an online order porting-in four lines. I had to cancel this order before receiving my new devices. I never activated, never ported-in a line. My cancellation, made over the phone,…
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Unable to upgrade line - Pending Order error
We're having this same issue. Called for the first time August 18th, 2023 just trying to get the router's firmware updated on our ASKNCQ1338, yet another known issue that Verizon refuses to fix. Wasn't until September 11th, that they decided to replace our device. We got the replacement on September 13th and because of a…
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My IPhone 13 order
I uploaded my id photo
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No credit for returned cellphone.
My son returned his old cellphone using the Verizon supplied return package. He received a text from Verizon advising warehouse had received package on 7/3/2023. Next, we hear from Verizon that we are now being charged a non-return fee of $659.99. Ticket was issued. As of today, 9/12/23, we still have Verizon ignoring…
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Need immediate help from customer care
I need help, I need to communicate with a legitimate Verizon representative in the United States and that can provide real help..... I purchased a Verizon unlimited plan for my iPhone 14 Pro. The purchase did not include a phone, this purchase included the "Bring your own phone" option. Shortly after purchase I received an…
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UPS lost my trade in phone
I mailed my trade in phone and ups cannot locate it now. I contacted them they said I need to enter a claim. It will not let me. I contacted Verizon they have entered a ticket but I have not heard back from that. Tomorrow is the deadline for my trade in and I will be out my $300. credit. I cannot get any answers just the…
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myverizon accepts credit card payment then refunds the payment.
WARNING I just tried to order a new phone and add it along with an additional plan on my verizon prepaid account. The payment was denied on 2 different credit cards. I called both banks, here's what I was told. Verizon accepted the payment and then immediately refunded the amount. They did this 3 times in rapid succession…
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customer service issue
I am furious with Verizon. We have been with Verizon 10+ years and have no problem with the service. We upgraded both our phones earlier in August. I have been trying to get a copy of the order with IMEI#'s on them ever since. I am currently on my fourth or fifth chat. Every rep says they see there is a problem and have…
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Ticket Status for reorder
I received my order and the box was empty. I was given a ticket number and told I would receive an email within 24 hours and have not. I was also told I would receive my new order in 3-5 days and nothing has arrived. Without any correspondence I have no idea if it was even sent. Can someone help?
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invalid request
Just purchased a phone and tried to verify my identity but seen “invalid request” when trying to upload document. How do I verify now ?
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Invalid request
Just purchased a phone and tried to verify my identity but seen “invalid request” when trying to upload document. How do I verify now ?
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Lost UPS Package - new iPhone 14
I am so frustrated. - I ordered a new iphone 14 from verizon - I did not like it and agreed to pay $50 to return it. new - I got a return address from Verizon - I dropped the phone off at local UPS store. I have the drop off reciept - Verizon never got package - I tracked it at UPS - Status LOST - A claim was started by…
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Long shipping.
I ordered an iPhone 14 Pro max on Saturday at 2 pm central time. I paid for it and everything. They said I’d have free 2 day expedited shipping. It’s now almost Thursday and they still have not shipped my phone. I have done all of the verification as well and my order was accepted Monday and the lady said it would ship out…
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FedEx box arrived with iPhone missing!
Was so excited to open my new iPhone 14 pro max. Opened the FedEx box and the iPhone box inside was torn open and EMPTY! Verizon opened a “ticket” but says they need a week to “process” something. (???) Seems awfully simple, someone stole the iPhone out of the FedEx box somewhere in transit. Tried to file a complaint with…
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Empty box received
My box was delivered today, a day early by fedex opened and empty. Ummmm it was suppose to be UPS signature required. The guy from fedex folded the flaps inside the box and placed it down, and snapped his photo. I yelled hey this is empty and he shrugged and took off. Called Verizon for hours couldn't get a person, only…
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Order Delivery Date
Is there a reason why one rep would tell me that my order is coming next day and then next day comes and nothing arrived? Then I call the day that my item should arrive and the amazing rep tells me that nothing has been processed and that I need to cancel and reorder it? Thankfully this rep actually looked into it so I…
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Return a device
Yall giving me all this run around mess, do not wanna even do a return shipping label for me to return a device, yall keep saying you are making one and sending it and does it even come to me, nope, I think yall just be saying it to be saying it by getting my hopes up high to make me believe that a return shipping label…
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Verizon couldnt do worse if they wanted to
Ordered a phone, had to cancel the order and down grade the phone to go pick it up because it was taking to long to ship. Had to pay again and still waiting for my money. Said would ship within 48 hours, that was the first of many lies. Because the sales rep canceled my order I lost some of my promotions. He didn't bother…
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Where are my phones?!
I ordered two iPhones with 3-day delivery and it has been more than 9 days. There has been no attempt to deliver the phones, I’m home all day. The fees and services prices are high enough to deliver devices properly. I understand that situation come up, but it has been more than 9 days!!
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Bought online
I ordered a phone that should've been here today , with express shipping and only received a paper basically being a pay contract. Says phone was delivered but clearly isn't.
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Lost Order
Ordered a new phone on 2/5, was supposed to receive in a couple days through FedEx. Wasn’t home to sign for delivery, phone was returned to Verizon on 2/22, verified through fedex tracking. Haven’t received a refund or replacement, and have been charged for the new phone on our most recent bill. I’ve called Verizon twice…
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Free buds Rebate never received info to claim
Never received information to claim the free buds for the black Friday deal when I purchased the S21 ultra, they gave me the watch upfront while I was in store and told to wait to claim the buds. it has been over 4 weeks and have yet to see an email nor notification in the Verizon app to be able to claim them . Verizon…
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Incorrect shipping address
I went to upgrade my phone to the as I usually do via chat, I've been with Verizon going on 7 years and always upgraded this way. This recent situation has led me to reconsider carriers as the representative put in the incorrect address in Anaheim CA after I gave him my correct address 2 times in the chat. I thought maybe…
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ID verification
I just ordered new service and received an email that asks to upload my ID for verification but when I click on the upload button I get “invalid request “. How do I do this so my order can process lory
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How can i track my order?
Im trying to see where my phones ate but i cant seem to track my order. Van someone plz help?
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Vector verizon
1151 Galleria blvd Vector subcontractor of Verizon has a most rudest customer service. I have business accounts with them and when i went to upgrade my phone.. they kept lying and said phone will be here in 2 days which never happened. Asked then for tracking number and manager said she doesn’t have it. Long story short…
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iPhone 14 shipping date?
Is there an estimate when the new iPhone 14’s should ship? My expected delivery date is 9/16, but some people are already having their phones shipped to them as of yesterday. I ordered a white 256gb. Has anyone had theirs ship yet?
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Got a phone call saying I had purchased an iPhone on my account. This is not true