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Password Reset
I’m having trouble with resetting the password. I’m keep getting a message of “sorry we are not able to process your request at this time.” Anyone having a same trouble?
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Power of Attorney
I have Power of Attorney for my ailing father's account. I've sent it to Verizon and they have acknowledged receipt saying that they will abide by the terms of the document. However, every single Verizon representative has refused to grant access to me to his accounts. I have tried chats, and several phone calls, and have…
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Victra retailer
Im going to quit Verizon because of the guy that I met in FlatIron Crossing Colorado branch. I switched from AT&T to Verizon about 5 months ago. Actually I was glad price and service that verizon served to me but I just wondered new phone deals and came here on July 1 Saturday. Salesperson and I began negotiating phone…
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Sorry we are not able to process your request at this time.
I have been trying to log in to my account for weeks. I keep getting message " Sorry we are not able to process your request at this time." i have tried different browsers, deleting cache etc.. Assistance would be appreciated
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$2000 charge
My daughter who is a college student and doesn’t have a lot of money broke her phone. No problem, she had insurance and got a refurbished replacement. I was with her when we dropped off her broken phone at a UPS drop box. She kept getting emails saying her phone wasn’t returned. She kept calling Verizon to fix the…
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Poor Signal half mile radius of home
I have one bar to no bars on all my devices within 1/2 mile of my home. In the past I would get 2 bars but now anywhere in the vicinity of my home nothing. Why has my signal and all of my families devices signal gotten worse in the past month. We miss many calls and have to leave our development many times to take calls.…
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Nonexistent cell coverage in Penn Estates in East Storudsburg, PA
We bought a house in Penn Estates in East Stroudsburg (zip: 18301). No one has cell service in our rather large community. In fact, in and around the community it’s a dead zone. To use our verizon iPhones we have to have wifi connect on but that only works when we are in our house. Isn’t there a way to improve service in…
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Leaving A GREAT Customer Service Rep Review For Shauna
I had an absolutely AWESOME experience with a Verizon customer service rep named Shauna (Shawna?) yesterday, July 3rd, 2023 at around 3 PM EST. I was going to leave her a rave review. However the call disconnected before I had the chance! Shauna was absolutely stellar! She was extremely friendly, very personable, and…
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Phone numbers
I used to be able to put names where the pnone numbers are on the call logs Can we still do this
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Unable to view prior post made in community
How do I view a post I made in 2019?
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No phone service 47334 zipcode
We have no phone service since yesterday, July 2nd. Unable to send or receive call but can send/receive text messages. Callers get a “all circuits busy” message. When we try to call, the call drops as soon as they try to answer. What is going on and when will it be restored?
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Verizon visa card
How do I applyfor the Verizon visa card ?
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Unable to sign in
I am unable to sign in to My Verizon. I never even get to the the sign in page. As soon as I choose the sign in menu item, I am routed to an error screen that says: "Sorry we are not able to process your request at this time." I am trying to sign in from my iMac, but have the same problem with my MacBook laptop. I tried…
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Does the Loyalty 55+ plan still exist?
Hi, is the Loyalty 55+ plan still available? I've reached the "magic age" and been searching the site, but can't find anything about it. Thanks.
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why i am leaving
The reason why I am leaving is because when you call in with problems they just have rude remarks or dismissive you . I got charged for the wrong amount and when I called and to get this fix the lady told me that since I canceled and That the money was pulled all the way it should fix it and even out but nope i wake up to…
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Unable to login to account
My son dropped my phone last night and damaged the screen. by this morning the screen was completely shot. I attempted to log in to my verizon account via my laptop and it is requiring me to verify via my cell phone, which is not accessible. There is no way for me to bypass this. I have tried, visited a local store and…
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ID verification issue
When I click the link to verify my ID it says "invalid request". I called the fraud prevention team and all they did was send another email with the same invalid request link. How can I verify my ID? I have until July 1st.
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View Call Log
where do I look to view my call log past 7 days
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Phone Trade In
I accidentally shipped my trade in without the provided trade in slip. What do I do?
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Estate paperwork
My sister passed away and had just purchased a phone. We cancelled her account at a Verizon store where they didn't want copies of the estate documents. They made arangements for us to receive a mailing label by which to return the phone to Verizon. The phone was returned within the same week. Verizon keeps billing her…
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Verizon land line cannot accept AT&T cell phone calls
Verizon land line cannot accept AT&T cell phone calls. The Verizon land line rings but nothing can be heard by the AT&T cell phone caller. Anyone else experiencing this?
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Returning My Verizon Router
We are a residential renovation contractor in NYC (Manhattan). We install internet on our job sites in Manhattan, single family residences, for the duration of the project. After completing a project, I must return the router to one of 2 locations in Manhattan. The one nearest my office is : 563 2nd Ave, New York, NY,…
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Why can't my account managers do anything?
why did Verizon decide to make it more difficult for account managers to pay their portion of the bill? I live in the middle of nowhere for the summer, with little/no cell signal through most of the week and am unable to receive/accept notifications that are sent every time my account managers try to pay their part of the…
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discontinue service
stop my service...no longer need extra line
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Decline in customer service
I have stayed with Verizon for over a decade because I always felt respected and taken care of. They felt like Trader Joes.... The customer is the center of it all. Lately, I've been saddened to see the use of overseas call centers. I have gotten wrong info and have been blown off. Verizon is making me feel like ATT...…
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Free LTE extender question
So I just got off the phone with Verizon after about a 40 minute call they took notes, did this and that and they looked at the coverage map and said there was 4G LTE coverage but since my issue is mainly indoors, they are considering a free extender for indoor use and they said they’re going to give me a call back…
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Porting Issues
On Friday 6/16/23, together with a Verizon tech we started the process of porting over my old mobile phone number from Comcast to Verizon, since I now had my new Verizon Internet up and running. I provided all the necessary information to Verizon needed to complete this process. We contacted Comcast and I gave permission…
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HELP! 2FA has gone mad
I'm currently somewhere between horribly frustrated and laughing out loud at the predicament I'm in. My car was impounded with my phone in it, so I have no access to my phone currently. I have an old phone I would like to use until I can get my phone back, but I need it activated., I try to login to the website and it asks…
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Porting number to Google Voice and keeping Verizon plan
I'm a very small business owner and want to share my current Verizon mobile number with a new assistant. I have 3 newly acquired devices on my Verizon unlimited plan yet to be fully paid. Can I create another number with Verizon and transfer the devices to that number and then port my current number with Verizon to Google…
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How do I switch back to my old phone?
can i switch back to my old phone? is there a fee? can i do it myself? they are both samsung smartphones.