Other Account Discussions (Archive)
Device Unlock after 60 days on Verizon Installment Plan
Hey everyone, I hope you're all doing well! I have a quick question about Verizon's phone unlock policy, and I'd love to hear your thoughts or experiences. I'm an international student from India. I'm considering getting a new phone through Verizon's installment plan while trading in my old one. However, I rely on my…
$200 Verizon Gift Card for each line you switch
I was told that for every line I switched I would get a $200 Verizon gift card. I switched from T-Mobile and was told I would get a gift card for each line as I was switching 4 lines so I would get $800 in gift cards. I’ve spoke on the phone so many times and hours and they kept saying they would send them. I do not like…
Verizon Auctions for used smartphones
Hello everyone, I am writing to find out if anyone can give me information on how to participate in the auctions that Verizon holds for the sale of used cell phones that it resumes through the BuyBack programs.
How do you file a formal complaint with the company
Hello, does anyone know how to file a formal complaint with Verizon? I was told by a customer service agent there is a link on the website but I can not find one. I have been a loyal customer for over 16 years but now they do not want to honor what I was told via a chat when I upgraded my hotspot device. I have an old plan…
Unable to correct my name
I am unable to correct the spelling of my name.
Missing travel pass days
I have had 5G GetMore for several years. I am supposed to get one travel pass per month. But when I check my Verizon UP it looks like I only have the travel passes associated with my Verizon Credit Card. I have 2 other lines on my account. One has 5G Getmore and the other 5G DoMore. Those lines seem to be getting the…
Insurance/Verizon
For the last five years I have paid every month for two of my children to have insurance on their phones just in case anything happened. We’ve never had to use insurance before and till this week. And it’s been a fiasco due to Verizon. Looks like we will have to pay out of pocket even though I’ve paid for insurance on two…
Usage Logs
I have 2 numbers on my verizon plan. Why does it only show the phone calls between the 2 numbers and not the messages between the 2 numbers on the usage logs?
Fold 3 inner screen not working
For over a week I have been dealing with customer support and I am extremely unhappy and frustrated. I've been a customer for over 15 years and never experienced something like this before. I went to my local store and showed them my inner screen of my fold 3 not working and they were quick to submit a replacement.…
Regional Manager or Customer Support Supervisor Contact information
Needing to get in touch with the Regional Manager of the Texas area or an executive in Customer Support. In the past I have been able to talk with the Kansas/Missouri Region President, who was always super helpful. Tired of spending countless hours on chat and phone calls with customer support, only to have your employees…
Unable to update rural address for 911 in my account due to Verizon USPS address resolution
We moved to a property that is in rural area. For 911 purposes I have to update my actual address for my mobile phone account. Verizon system does not allow me to make the update and errors out as invalid address. I am aware we have no mail route, but for 911 purposes - how is it that Verizon is not allowing me to add my…
Non-Unlock
Hello. I had to get a replacement device through asurion and I did not return my old device but I did pay for it. I have been trying to unlock the old device since I paid for both devices one brand new and I own them both but am unable to get the first phone unlocked and this is the one that I need desperately. When I…
Why am I not allowed to transfer my number to another carrier?
My phone is damaged and unusable. I've tried for 2 days, multiple phone calls and 2 visits to a corporate store to verify my identity to transfer my number. Verizon tells me that I have number lock activated on my phone and the only way to deactivate it is to use my phone. It's not working!! I cannot believe when they tell…
Seeking Discussion with Verizon Customer Service Executive - Very Broken Workflow
I lost my brother to brain cancer about 4 months ago. He was 51. As the executor or personal representative of his estate, I've been managing his estate to pay bills, close accounts, etc. With every business, hospital, individual and government entity that I've worked with to settle his accounts, the process has been…
why am i only able to see 7 days of my phone call log
the title says it all were can i see the rest of the phone call log
Call records
I need the last 18 months of call records for 2 of my phone numbers.
Not the same Verizon it use to be...
I have been stressing over Verizons representatives for two weeks now! My son's Google pixel 6 a screen went black and will not turn back on. I've tried every fix available. Then Verizon told me it was covered and I was extremely relieved. They said call the tech support and they'll take care of you! Two weeks later I'm…
2 step verification code texts
We just ported our numbers over from AT&T and are not receiving the 2 step verification code texts I need to log in to most of my apps. My new phone is an iPhone 14. Help!
Detailed Logs
What is the difference between Minute Logs and Voice Logs???
how do i look at my past incoming call records?
I need to have a print out of everyone who called me a few months ago. I found the list for the current month but i need previous months. I have switched phones recently, so i cant use my phone's call log.
2FA Preventing Login
I'm unable to receive the verification texts to login to my account as the only phone on my account has SMS disabled. I tried calling support but they were unable to help.
Completely Inaccessible Shopping Cart
When I try to order something on the browser version of the mobile site, it says to send my cart to the account owner. I have, many times. She has received absolutely 0 emails regarding my cart. I tried the same on the mobile app, and it won’t even save my cart — it won’t even let me get to the page where I’m supposed to…
Why is my phone dropping the eSIM?
I purchased 2 zFlip5 yesterday. I fought with them to get them activated, and went back to the store for assistance. The store charged me $30 each phone to activate. The (word I can't say here) of a manager sent me on my way. This morning, as soon as my wife and I left our home, the phones stopped working. They work in…
How can I get my phone reconnected?
Dear Verizon, I am a customer of Verizon for 11 years. More than one year ago our family joined the "5G unlimited" plan. We have total 5 lines. Last week when I was in vacation out of town, my phone stop working. I cannot make phone call, cannot send/receive message. It's very inconvenient. After return, I went to Verizon…
I have never received my $200 rebates for switching lines to Verizon
I ported three lines into Verizon from ATT with the promise I would receive a $200 rebate per line. I never received any kind of email/info on how to redeem/get the rebates. I started contacting Verizon MONTHS ago via phone calls and chat, plus visiting the store I made the switch at. I have spent HOURS doing this with no…
Unpaid phone
I recently purchased a Samsung A 54 that carrier is Verizon. From someone on marketplace. Stupidity I didn't check to see if the phone was paid off fully. The phone is unlocked so I had full range to factory reset it an put my info in the phone. But when it came for me to make a call. I couldn't, due to the simple fact…
Verizon Sign in Process
Verizon sign in - MyVerizon is rather ridiculous. Why do you ask me security info and send me a security request when I try to sign in from my phone? Obviously since you are the carrier you should know I am sending the request from my phone, yet you require sending a notification to my phone to approve the request -…
Texts Queing up and not being sent out
For the past 6 months I've had trouble texting. My texts que up and are not sent for days. It was intermittent, but is now much more frequent and getting worse. Customer Service is of no value. They can only read a "trouble shooting" script, but are not techies. They cannot use their brain. They refuse to transfer my call…
Disconnect a line
I have called well before the time of closing advertised, but I am not able to reach anyone. Please contact me asap as I wish to disconnect an old line no longer needed for business purposes. Thank you
Poor coverage
The coverage in northern middle TN and south central KY is horrible. It should be embarrassing to Verizon that the coverage has gotten so poor. We had better coverage in 2007 than 2023. Coverage peaked in about 2016 and has went downhill ever since. I’ve been talking at my house for 15 years and since March 2023 it is no…