Other Account Discussions (Archive)
Worst possible horrible experience at Verizon store
I just had the worst possible horrible experience at Verizon store one hour ago. I visited store to switch my business line to Verizon and I was greeted with a grumpy customer specialist who did not say hello, hi or how i can help you. I forwarded him my documents on his email and he responded with a very grumpy face that…
How can I tell what device on my account is pending activation?
I've recently added a new line to my plan, including a new phone and watch and upgraded another line on our account. I was told that I had to switch our account to unlimited plus to get the new phone deal, which I thought I did, but now it seems only the new line is on unlimited plus and the rest of the numbers on the old…
30 days to decide on returning a new phone?
I'm very frustrated and would have never joined Verizon if I knew it would be this poor of communication and lies. I went to a Verizon store and added a line. The employees there told us about online promotions and told us we had 30 days to decide on a new phone for my daughter because she did not like a phone in the…
Add Line and Cancel Line
Hello, I have 3 lines as of right now. Line A-Payment Device Line B-Payment Device Line C-No payment Device I want to add a line (D) to get a free phone on a promo. When I add that line can I cancel line C without losing the line D promo.
Social Security Verification Text Not Received
I can't receive verification texts from the Social Security Administration. In an attempt to update my profile to include my phone number, SSA sends a verification code. It never arrives. Other verification codes arrive from other services. I have no idea what to try next.
Review for a Verizon Wireless store employee
I was at the Somerset store in Portland, ME on July 3. We needed a damaged phone with insurance replaced. The new sales consultant was beyond his capabilities and couldn't handle putting in the physical address for delivery, which is different from the billing address (a PO box). Rather than asking a more experienced agent…
Get $200 when you switch per line of service. 4-28-23
I Switched my entire family from AT&T to Verizon Wireless, ordering 5 lines service as they were offering a FREE PHONE to switch. Went to a Verizon Store in central Pennsylvania and was instructed to do this online as the deal being offered was an $800 credit on each line reimbursed over 36 months (Verizon advertised no…
How can I open live chat?
I can't open live chat on this page https://www.verizon.com/support/contact-us/ When I login into my account and press Chat with us, nothing is happened. And when I try to do this without login, chat form appears but I can't enter my question without signing... What can I do to contact you via live chat?
False advertising and lies
I recently as in less than two months ago switched to Verizon. I spoke with multiple agents before switching. They told me of the promotion for $200 prepaid debit gift card for each ported line, I ported 4. I was expecting a verizon prepaid debit (Visa or mastercard) as it even states on the website and or rebate phone…
What Happed to Verizon?
At one time Verizon had the best service; it was something to be proud of. Now it seems that Verizon has lost its way. Poor service, poorer customer service, clunky website/app all at crazy high prices. I was ok paying more when the service quality and experience were more. I'm not alone, check the reviews. Lately, I have…
Is Paramount+ / Netflix promo still available
Hello, I am trying to subscribe to the Paramount/Netflix promo using the link provided to me by a representative on chat : https://www.verizon.com/digital/nsa/secure/ui/products/ehub/pdp/paramountplus When using this link, I get the following message : "Unable to process further. Sorry, this is no longer available". Could…
$200 MasterCard gift card false advertisement
I switch to Verizon back in April, did all the process through online chat, switch five lines with the promise that I will get a $200 matter card gift card for each line that I was switching. The representative the handle the sale mention that there was nothing to do on our end in order to get the gift cards, and to expect…
Discovery plus cancel
I’ve been trying to cancel discovery plus all year (2023) an agent from Verizon sent me an email that it should’ve been cancelled in 1/2023 but I’m still paying for it?! Surely there’s got to be a better option?!
VZW Support Messed Up - Starz/Netflix Promo Not Showing
Hi there, on July 30th, I had to get a support agent to add the starz/netflix promo, my phone was registering the tap - so that's why I had to call in for it. Was told it was on there. Today I find out they didn't b/c my disovery plus subscription was still on there, so I contact support again. So what do I do since this…
Gave my number away
My wife surprised me with a new phone with a 212 number. She knows it’s impt because of being a high profile real estate agent in NYC. Less than 8 hrs later, my number was changed. Contacted customer service and nothing. No apology, nothing. Then I said I would be telling my friends(close to 50+ to cancel their service and…
Log in Issues ESPN+ TV Provider
I have the disney + bundle with Verizon - I'm also a Fios customer but that should be irrelevant to this issue. I can log in and can watch live sports (I'm assuming there's no free live streams on ESPN+ and they all have the ESPN+ logo on the thumbnails) but when I try to watch anything on my AppleTV or on catch up it asks…
Port in number for line with contract?
I have a line with 36 month contract. I have a phone number on a different carrier that I'd like to use at verizon. Am I able to port in the phone number to an existing line under contract and replace my vz number with it?
Data Shortage
I was travelling and for the first time in my decades of being a Verizon customer ran out of data. I had no way of logging into my account to get a data boost because Verizon would send me a "push" via text and my text was cut off, nor did I have a way to call Verizon without logging in to get the data boost. Instead I was…
Android Verizon App won't save password or work with fingerprint, doesn't stick when you save it
You can log into Androiid Verizon app and save password, but unlike ALL MY OTHER ANDROID apps, it doesn't work. I tried to apply fingerprint multiple times. THAT DOESN'T WORK EITHER. Customer support is difficult to get most of the time and it doesn't seem to fix things, like the netowrk issue where you have to reset all…
Verizon Gift Card incorrect pin
I purchased a $100 Verizon Gift Card about half a year ago on verizon.com and tried to use it to pay my bill last month. However, the site shows that a 6 or 8 digit pin was needed while my pin had only 7 digits. I made a phone call and the agent said they opened a ticket to replace that gift card and I should receive a new…
Cant log in
My phone will not turn on and I cannot log in to Verizon because of the two factor authentication, I just tried to call from a friends phone (9:45am EST) and it said it was outside of business hours?? I need to log in to get an insurance claim for it. How am I supposed to log in?
$200 Verizon gift card
Entered gift card number into Verizon store , it fails to accept the card, I can check the balance without problem, just can't use it. Try other items in the store and it keep asking me to login in when i am already logged in.
messages
my Phone Screen is cracked and un-readable. How can i read my messages on my account page after logging in
Over 55 Discount
Is there a Senior Discount plan for customers over 55? Is it for only certain states and if so, why? Will it apply with my other discounts?
File complaint
Anybody know how to file a formal complaint with Verizon? I already talked to a representative who disconnected me when I said I wanted to file a complaint. Does Verizon even have a protocol for filing complaints? I would like to go through them before I file one with the FCC. Thanks.
Leave a review
This has been totally ridiculous. I have been trying since October to try to get a mobile + home discount. I have been given a run around for 2 weeks, spent over 8 hours trying to talk to someone who can help me. I was given incorrect information by the service coordinator when I enrolled regarding my discounts, I have…
Online Usage Overview Not Updating
Hey Verizon, Why are the usage overview information not updating on my online account? How often does this information get updated?
Cannot call or recieve certain calls from landlines
There are certain land lines that I am unable to neither call or receive calls from. This is on a IPhone 7. When I dial these numbers I am greeted with a non Verizon message stating "Your call cannot be completed at this time" or "Sorry, but your call cannot be completed" After either one of those messages it goes to the…
Invalid pin
I’m trying to use my mobile gift card on AirPods before it expires but days pin is invalid
2020 minutes history
how do i obtain call (minutes) history from my mobile phone from Verizon longer than 18 months ago? I have a Samsung Galaxy, other over the past few years have a new phone, so it's not in the call history on my phone.