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Can’t reset password/error message
I got a message that my Verizon account has been locked, but when I try to reset the password, I am taken to an error page that says "sorry we are not able to process your request at this time." I am looking for assistance to resolve this issue so I can log back into my account.
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terminating contract
how can i find out how much it will be to cancel my contract?
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CUSTOMER SERVICE NIGHTMARES - 2023
having similar problems with Verizon, Verizon OnPhone and OnLine Customer Service has me in a continuous loop since the beginning of May 2023 (so we're now on 6 weeks of this), their own corp stores are frustrated with them because I'm not the only one who's come in to the stores with directions, incl screen shots, fr…
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we will attempt to process a payment
I am super mad, sad and on fire with this no good company as I got a notification from someone of what this no good cellphone company did without my approval or authorization of withdrawing dang $568.17 out of my debit card account as I got a dang email a couple of weeks ago that yall will attempt to process a payment, I…
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Sprinkler System Destroyed
Called to order FIOS but explained we were afraid to order as we didn't want anything to happen to our sprinkler system. "No worries!" they said, "If anything happens it will be repaired!" May 15 - Ordered FIOS May 27 - Fiber installer ran the fiber & cut my sprinkler lines. May 30 - called, texted, voice-mailed installer.…
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E-gift card invalid pin
Has anyone else had an issue with an invalid pin for an e-gift card? I traded in my Iphone and was issued a $150 gift card, but the pin is invalid so I can not use it. I was on the phone for 1.5 hours with a customer service representative yesterday, but it was not resolved. I am not sure what to do at this point, I feel…
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No Detailed Data Usage Available
I wrote out my question at the website, and when I submitted it I was told I had to enroll in this forum. I did, but everything I wrote was gone. Why does the new bill show no data usage by device? It shows pages of taxes and fees of less than $1.00, which I doubt anyone cares about. But some people probably do care about…
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Previous Text Logs
What is going on now Verizon!!!!!! 3 days ago I was able to retrieve previous usage logs for calling and texting, now when I try to access them the only thing it will allow me to see is data usage!!! I wish you would stop changing things around and making everything so much harder to get to and not tell us!
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How to leave Customer Feedback with Verizon?
I just ordered an iPhone 13 as an upgrade for a line on my Verizon account, however, I have been running into an issue where my account/plan gets frozen or blocked when I order on the website or through the chat. It's happened four times in the last week (everyone in the family wants the new iPhone 13). It makes me call…
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How can I view my previous month’s text history on the Verizon website
I went to the Verizon Wireless website and wanted to review a ‘log’ of text messages from my phone but, I was only able to see the current billing period’s log of texts. How can I use the Verizon website to review my previous month’s log of texts sent and received by my phone? Such detail is Not shown on the Verizon…
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usage logs are not showing online
Is there a reason usage logs no longer show when you log in? I can see them for the previous month on a bill, but it used to be live so I could look on a daily if I wanted to. #verizonhelp #usage #logs
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Message Log Spreadsheet Download (From VZ Website) Not Working
When I log into verizon.com and go to usage and try to download the "Message Log" to a spreadsheet the file that is downloaded is corrupted and is not a proper xls file. I tried this on 2 different PCs and different browsers. The usage download of the Voice Logs does work correctly.
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Cancelled Travel Pass but I didn't confirm it, but I already got off the Verizon plan
I called Verizon on the phone earlier today about cancelling Travel Pass and also about switching over to T-Mobile. She took care of cancelling Travel Pass and I received a text at the time to confirm the quote, but because my wifi was slow in the room I was in, I was unable to click the link to confirm it. However, I'm…
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Is My Verizon down or something?
Unable to sign in to My Verizon, keeps saying locked out, to update pswd, and just continue to another page which says unable to do at this time. Is My Verizon down or something?
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how do I see my call logs for year 2022 ?
Where can I find my phone numbers call log for 2022 ?
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Verizon Store -258 Daniel Webster Highway, Nashua, NH 03062
I went to the Verizon store at 258 Daniel Webster Highway, Nashua, NH 03062 to port my business phone from AT&T to Verizon as I recently got laid off from my job. I went to the store at about 11:30 AM. Rather than working on my request, the Assistant Manager (Mr. Z) started selling a new plan. When I declined the offer, he…
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Suspended line
Hello everyone, I ordered a phone off of ebay and put my old sim from my samsung galaxy s10e into the new samsung galaxy s21 fe 5g. After that my line got suspended for suspection of fraud. I checked the imei to make sure it's not stolen and blacklisted and it came back clean. The issue is that I called support and went…
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my son passed away and before i disconnect his service i want to save his voicemail to my phone. It is suspended right now but i will restore the serv
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Call log
Can someone please explain to me how I can go back approx 1 year to see my call log? Thank you in advance
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mobile phone and text records
how do I get my phone call record and text messages?
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I was in a chat with a rep this morning. I need to finish tslking to her does anyone know how i can reach her
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Can't login into Verizon website
I'm a new customer and trying to port numbers over. Which by the way has been the worst experience ever, had i known this i would have stayed with AT&T. Every time i try to login into verizon i get redirected to this error "Sorry we are not able to process your request at this time." Doesn't matter what browser I use and…
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Verizon fraud accounts, poor service, incoherent aggressive fraud representatives
I was recently the victim of 1 or more fraudulent accounts opened in my name. I spoke to a fraud representative on Friday May 26th, and she immediately recognized the account as fraud, and shortly after I received an email from Verizon stating that I was not responsible for the charges . On Saturday I received a…
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Account Change Issues/Glitches 2023
My account (and my line in particular) has been having issues for the past two years. I switched all my lines to the new Unlimited Plus plan. My line was on the 5G Get More plan. I was successfully able to add the TravelPass Perk, Apple Music Family, and Disney bundle perk to my line. Then, about 15 minutes later, the…
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Spam Risk
How do I get my line to STOP showing as SPAM RISK on outgoing calls? How do I update CNAM?
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“ Your request could not be processed at this time.”
I was in the process of switching to Verizon for service, set up the process to have new phones shipped. When I go to check my order status it says “On hold. To process your order, we need you to take action by Apr 11.” but when I click the take action button it directs me to a page that says “Your request could not be…
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Gonzales, LA store
On May 15, 2023 I went to Verizon store located at 1301 N Airline Hwy, Gonzales, LA 70737. Upon entering I was asked how could they help me? I stated the interest in signing up for Disney Plus offered by Verizon. There was two lady and one man behind the counter. The elder lady looked straight at me then told the other…
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Unable to log into my Verizon Mobile account using SMS 2-factor
I am unable to login to my Verizon mobile account online without getting the error: "We're unable to verify your phone. Please sign in using your password." And then I am directed to sign in with my password and security question. I have scoured my account in search of a way to "verify" my phone number for this, but have…
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digital secure app icon
the floating icon for digital secure icon is continually in my way on every home page. Pressing the icon does not bring up the trashcan to remove the icon. HELP!
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Verizon advanced calling video
What is Verizon advanced video calling ?