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SOS Mode for my iPhone 13 Pro - WHAT is going on?
For NO REASON, I woke up today and my Iphone 13 Pro is in SOS mode. I did NOT initiate that. I can receive nor do any outbound calling. I have 2 telemedicine appointments and a job interview. WT Heck is going on Verizon?
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Home internet crashing
Having home internet issues. Started about 6 months after switching to iPhone 14 Pro from Samsung. EVERYTHING related to home internet is new and has updated firmware. This is from the street to the router, modem and everything in between. Internet provider is done trying to fix. Came across a post online from years back…
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Device Payment Agreement
I have a phone that was on a Verizon phone plan. The phone is on a device payment agreement. I’m currently trying to sell the phone. Phone is currently unlocked. If I pay off the device payment agreement but there is still a small balance as far as my bill, can someone who buys the phone go and get it connected under their…
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Data usage says one thing but ain’t right
When I click my data usage say for instance messages says 325 I click it I can only see 10 or 20 then there’s nothing anyone care to explain I’m confused
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No cell signal
I am 3 miles from the tower, I can not get any signal. I can be a 1 mile from it, and my phone works. They have worked on the tower and finished it about a week ago. I need my phone, this is how I do my work.
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Great service
Had question on my Verizon bill this morning. Stopped at store on US 41 in Naples, at 103rd ave....Fonte did a great job. Gave my problem total attention and answered question quickly.
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Stuck in SOS
I was able to call out and receive 3 hrs ago but nothing now. It’s stuck in SOS mode. Have rebooted but no difference. Tried a chat and they want me to pay for help - what!!! need help or is it’s down, say so …
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SOS
Hello Have 2 new iPhone 14plus that keep going to SOS
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Report Poor Coverage
Hi Verizon, I am here to report poor coverage at Villa D'Este Community locate at Ardenwood, Fremont, CA 94555. It always like one bar or less or just SOS. Please help us check on it! Best
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Account suspended
My account was temporarily suspended because I tried to make changes. No one is helping. I'm being told Verizon can no longer extend service at this time. And all of my lines are down. Is there anything I can do to fix this? It's crazy that I called to make changes and they just kill a phone line I have had for several…
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Biling Issue Still Not Resolved After Five Months
I have been trying five months to resolve a billing issue related to a promotional credit being inadvertently removed. During each of the five phone calls I can tell they are reading the same rough script (I'm very sorry - I promise to resolve it this time ...) and promise to get back to me with an update in five days. But…
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Swapping Verizon Number and Google Voice Number
I currently am in process of routing my google voice number to replace my Verizon number. The google voice number is set to take effect on the 17th. If I was to port out my Verizon number at this point to Google voice, in order to keep my old number, would my google voice number take over the empty line? I want to be able…
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Mislead by Verizon again and again
Purchased a new iPhone, was told my account would only increase $5. With that I was also given an Apple Watch for FREE! Zero discussion about new charges- a family member has an Apple Watch and no charges have ever been seen. we gave the watch away and now I see charges on my account and will for several months. Called…
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Verizon government line
Don't care what anybody says, Verizon is still the best hands down! Thank you too the Verizon government line customer service rep she was great!
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Trade In Issue
Hoping someone can reach out to me. I have received FedEx confirmation that my device was received, but I don't have any confirmation from Verizon that the rebate will be appearing. From all these comments ... I' m getting worried as this month's bill shows me getting charge for the trade-in credit I received last month.…
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Phone missing
I ordered a 15pro last week. Yesterday was disastrous. The UPS driver arrived with 2 packages, and I signed for them without looking. One was very heavy. Turns out one box was 3 accessories I'd ordered for the phone but the other was an Amazon paint order. Now UPS and Verizon are claiming I signed for the delivery - but I…
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Upgrade fee
I just bought a new phone from Best Buy. Long story. Now I have an upgrade fee of $35.00 on my bill. I want my money back or I'm filing a complaint to the Texas PUC.
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Returned device
I recently returned a wifi router to Verizon for a new one. The day I sent it I called Verizon and provided them with the tracking number and was told a note with it was added to my account. I later received an email stating I was being charged for the router not being returned. I have called 3 times since then and was…
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Signal strength
We do not get a cell signal in our house or outside on our property. When we do the calls are spotty or completely drop unless we are on wifi calling. This issue is not just my house but for my next door neighbor (my sister) who switched to T-Mobile because of this issue and our daughter who lives a street behind us and a…
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Coverage barely there
Seems I’m not alone with dwindling cell service. If it weren’t for wifi, I couldn’t reliably make a call from my own home. Lots of failed calls as well. I’ve used Verizon from the beginning, initially attracted to its extensive coverage (which is a joke now). Most of my friends use different providers and pay MUCH less.…
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Not Registered
We have 3 phones on our plan. We recently had to replace one of the phones using the insurance that we pay for. We received the new phone which is the exact same model as the old phone but now in our account overview it is showing the device as "not registered" For the life of me I cannot figure out how to correct this. I…
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SOS
my iphone 13 suddenly went into SOS mode.
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Android and iPhone call and text failure
I live in area code 90018. about a month ago, my calls started dropping mid call. When I try to call back or text, I get a failure message. I have 2 verizon phone in my home. one I pay for one provided by my government job. This happens on BOTH phones. Even 911 wont go through when this happens. I've lived in the same spot…
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Promotional credit removed from my account in error
I signed up for 2 people in my account to get the iPhone 15 and was told we would each get an $830 credit. On one line i returned the phone and the credit was issued. On the second line I used the Verizon label and dropped the phone off at a UPS Store and have a "Drop-Off package receipt" on Sept 29,2023 at 1049am. Verizon…
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Teacher Discount
Does anyone know if substitute teachers qualify for the teacher discount?
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Iphone 12 mini trade in for $800 Last year
So last year around this time I was told by a Best Buy customer service rep that I could trade in my Iphone 12 mini for the new Iphone 14. He said my iphone 12 was worth $800 and the new iphone 14 was the same price so it would be a wash. I did it. I got my bill for a year and it was great. Now, Verizon sends me a bill…
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Verizon Trade-in lost by UPS
My research suggests that this is the place to raise my concerns with recent experience. In September 2023, I ordered new iPhone 15 and traded-in my old iPhone 12 pro max. I dropped it off with UPS (September 28) and kept the receipt. However, the tracking never got updated and the package is never delivered. I called in…
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International charges for military duty
My husband was sent on orders outside of the country and we were told that we had the international plan. What we didn't realize was how expensive it was. Our bill went up $160 with taxes and fees and I have attempted to reach Verizon multiple times to speak with someone out the issue with no success. I am told it will be…
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Incident Number
How do I find out the status of my concern using an incident number? A Verizon representative was supposed to contact me about this issue today at 11:15 (Eastern Standard Time), but never did, so now I'm trying to find out if the issue has been resolved.
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How to thank a fantastic call center Employee
Hello, I wanted to give feedback for an absolutely excellent customer service experience I had today with Joyce. I saw on older threads that there is a way I can send my appreciation and I would like to do so. thank you!!!