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Messaging online

Anyone else getting this error message. I am an account manager there are no restrictions my phone number, I have cleared cookies and cache and it still not working ....."Your message was not sent due to usage control restrictions. Contact your account owner to change your permissions."

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Geddy2112

Yes. This has been happening to me for a couple of weeks. It doesn't matter whether I'm at work or at home either. Just suddenly started happening. I do have family controls activated which is what replaced user controls, but as the account manager for my account, I have no restrictions. I only have restrictions on my daughter's phone. There's nothing in family controls that seems to dictate how the online messaging application operates. I've also checked settings in the messaging app. There doesn't seem to be anything related there either.

jjengel11

yeah it's been happening to me as well for the past few weeks. i have no clue why

ALiebsly15

has anyone contacted Verizon about it when I did they act like they have no clue what is going on it is really annoying

Geddy2112

This whole situation is really annoying. There's no way to seem to contact anyone about online messaging problems.

jjengel11

I contacted verizon today via chat and she was escalated the issue to the engineering department. she said it might take a day or two so hopefully something comes of it. normally i find if i close my browser and log back in I am able to send maybe 3 or 4 messages before it happens again. it's really annoying

EDtheMan

Any word from them? I'm having this problem also. Thanks!

jjengel11

not yet. i have to reach out to them again. it looked like it was getting better for me but now back to that same error

Geddy2112

I have been having this problem for more than a month on both my work and home computers. I've been working with a Verizon technician. For me, it appears the solution is to disable Family Base usage controls and re-enable them after some period of time. After disabling Family Base (i.e. removing that from my plan), online messaging works reliably. I re-enabled Family Base and set it back up for my account a little while ago, and I am still able to use desktop messaging. I'll continue testing throughout the day, but if you want this to work now, I suggest you disable any usage controls you may have set on your account.

EDtheMan

I tried to do the "disable Family Base usage controls and re-enable them after some period of time" trick and it didn't work for me. Still getting the same message of "Your message was not sent due to usage control restrictions. Contact your account owner to change your permissions."

What did they upgrade that made things better?

I am going to put in a ticket also

Thanks for everyone's replies and updates

jjengel11

I tried as well to disable family base and it did not work for me either. I will have to see if I can find if any status on my ticket

EDtheMan

Well, I finally had a chance to call Verizon Support and they "checked everything on my phone and account and can't see where there would be any problem." I logged into my laptop that is by my main computer at work and it is on a different internet connection and the same error message popped up. So I'm not crazy...at least where this is concerned. They are now calling the engineering department to see if they can get any answers. Been on with them for over 30 minutes.

I will keep y'all apprised...

tralbro

I had the same problem and this is what worked for me. I subscribe to Verizon FamilyBase. I went to the Usage Controls section. My line was set to unlimited, but I was still getting the usage restrictions message when trying to send. On a whim, I activated a usage control, but set the limit to a number that was much greater than my average use. In this case, I set the limit to 5,000 messages. After doing this, I can now send messages without getting the error.

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