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Samsung S8+ Oreo USBc OTG broken

I have searched the web, I've searched this site, nothing has helped. I am a huge supporter of OTG technology and use my devices to their limits... I was excited about updating to Oreo. It was going to be a great update!!

Little history though. This is the worst Samsung Phone I have ever owned!!!! This is not a light hearted statement. I've owned 10... A week after I bought it, the phone cracked being in my back pocket and insurance wanted 200$ to fix. Then the mic on headphones stopped working and support said this too was an insurance problem.. 200$... USB support has been hit or miss, now since the March update, nothing. I have read here some 18 threads of people having problems with Oreo... Really????

The problem with USB is that the update says that too much power is used so the phone can't connect to the USB. Please help!!!! The USB is an HDMI docking station that has been known to work with 7.1 and is self powered.

Comments

Viixm1

PS, Love that you guys are using Jive!!! I'm a Jive Dev and Community Manager

Ann154

Viixm1 wrote:
PS, Love that you guys are using Jive!!! I'm a Jive Dev and Community Manager

How long that will last since the sale of Jive to Lithium is another question.

Viixm1

Ann154 wrote:
Viixm1 wrote:
PS, Love that you guys are using Jive!!! I'm a Jive Dev and Community Manager
How long that will last since the sale of Jive to Lithium is another question.

Wait, wasn't Jive just sold last year to Aurea? And yes, that was a huge mistake too.... I'll have to admit that support is horrid to say it least... @Ann154

Ann154

Viixm1 wrote:
Ann154 wrote:
Viixm1 wrote:
PS, Love that you guys are using Jive!!! I'm a Jive Dev and Community Manager
How long that will last since the sale of Jive to Lithium is another question.
Wait, wasn't Jive just sold last year to Aurea? And yes, that was a huge mistake too.... I'll have to admit that support is horrid to say it least... @Ann154

If I understand the Jive forum posts correctly, some or all of the Jive platform format was sold to Lithium as part of that sale.

emerald2723

I am seeing the same issue. Everything works fine, but the thumb drive is not recognized. I am currently on with Samsung, and have tried safe mode, but even then it doesn't see the thumb drive. I have tried reformatting the thumb drive between NTFS and exFAT, but both still don't work.

emerald2723

Also, connecting the phone to the PC works fine... it just seems to be the thumb drive/phone/otg connection

Verizon_Support

Thank you very much for bringing this to our attention, Viixm1. We would like to gather some more information to look into this matter for you. Please send us a Private Message, and we can look into this further.

MatthewG_VZW
Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Viixm1

Can only send pms to friends...

Ann154

matthewg_vzw why didn't you just send them a Direct Message initially?

Viixm1

vzw_customer_support

So is there a reason I get these emails;

and

But when I go to the "View the full discussion", I see:

And all those other messages are deleted?

DAVMON77

My s8 worked great with my Ford fusion sync 3 until Oreo. Now it will not connect with the usb and now I can no longer use Android Auto. This update is horrible. Please fix usb issue now!

Verizon_Support

DAVMON77,

We want nothing more than for all of your connections to work properly, especially with your car Bluetooth system for hands free use. I would like to gather a few more details. What exactly do you use the USB connection for?

Please place your phone in safe mode and test with Ford Fusion Sync and the USB connection and let us know the results. Safe mode does not remove anything from your device, it will temporarily disable third party apps until you take your phone out of safe mode by restarting it after testing. Here is a link to the steps: http://spr.ly/6586DX6EQ;

GinaU_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

DAVMON77

I tried in safe mode and the filetransfer mode will not stay engaged. It pops back to chargebattery mode. My phone has been connecting to my car since I purchased the car 2 months ago. Android auto has worked flawlessly. The very day of the Oreo update nothing concerning usb has worked. I tried the Verizon update application and it get through the download and backup phase and then complains that the phone has become disconnected after the screen turns blue and tries to start the update process. This one feature is the most important thing I use on my phone. I feel betrayed. I have tried several cables...even 2.0 cables. Nothing works.

Verizon_Support

Davmon77, it’s so critical to have all your device features working properly. Is your S8 able to connect to other things besides your Ford Fusion? What is you current software version? Please update your software if any update is available.

https://www.verizonwireless.com/support/knowledge-base-210995/

https://www.verizonwireless.com/support/knowledge-base-210994/

What steps have you performed so far in attempting to resolve this issue?

SeanC_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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