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Bluetooth doesn't seem to be working after taking the latest OTA software update.

Saturday I made the mistake of allowing my phone to install the latest software update. My fitbit logged steps all Saturday morning until I installed the update, and can't sync for the 4 days since. I've followed every suggestion I can online and nothing works. I've unstallled and reinstalled the fitbit app, power cycled dozens of times with every variation of bluetooth active/inactive and app installed/uninstalled. Rebooted my fitbit. At this point I'm convinced the problem is with my phone, but there's nothing I can do about rolling back to the last working software configuration. I can see other bluetooth connection options (my neighbor's apple TV, some laptops, but not the fitbit sitting on top of it. I tried a google search for the latest system update (N910VVRU2CQF2) to see if anyone else has had similar problems and the only posts are related to people having similar struggles connecting to what I think are bluetooth credit card scanners, all since Saturday morning.

Comments

WOLFPATCH

I also have a problem with this update. Ever since the update, my phone will not fast charge! It bad when the update needs an update to fix it's problems.

Verizon_Support

We want to make sure that all issues are resolved. New updates should make all services work faster and better. We want to make sure both of your issues are fixed. What kind of phone do you have? For the charging issue, is the original charger being used? How long has this been going on? For the Bluetooth issue, are all Bluetooth devices having the same issues? Have you been able to test other devices with your phone? Also, is the FitBit working with other phones?

JavierMD_VZW

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

WOLFPATCH

Galaxy Note 4 Model: SM-N910V. The problem started when I did a system update to N910VVRU2CQF2. Yes, I am using the original charger. I have also tried other charges for other newer Samsung phones and it still will not fast charge.

SCENGLAN

I also have a Galaxy Note 4 Model: SM-N910V which was working fine until I took the system update to N910VVRU2CQF2 around noon on Saturday. When I open the Bluetooth menu and scan, I can't get it to detect my fitbit at all. So it was connected minutes before the update and can't be found since. I haven't yet tried detecting it with anyone else's phone, I'll check on that later today.

To note, my adaptive fast charging is still working after the update.

ABLACKRAM

I also have a Galaxy Note 4 Model: SM-N910V which was working fine until I took the system update to N910VVRU2CQF2 around today. When I open the Bluetooth menu and scan, I can't get it to detect my fitbit at all. I did a battery pull and it did see the fitbit, when I told it to connect, it said connect failed.

ABLACKRAM

think the update was really MMB29M.N910VVRS2CQE1

Verizon_Support

WOLFPATCH,

Getting a quick charge is definitely important. We want to make sure you're able to count on your device when and where you need it. Do you get any error message or anything like that? If you put the phone in safe mode http://vz.to/2e2FHm1 does this still happen?

AndrewT_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Bacardio

having same issue. Blue tooth no longer works with iFit Vue smart fitness tracker or with GolfPad Pro Link Reader. It does work with the several external speakers or headsets.ing no longer works

Fast charging no longer works
Also battery shows improper charge level. Phones is out of power as battery shows 25%-30% charge lefts

This is happening on both mine and my wife's Note 4

jk1038

Having the same exact problem. Android did a system update to N910VVRU2CQF2 on 8/8 and ever since I can't connect to my Vivofit fitness tracker via bluetooth on my Samsung Note 4. The tracker is fine since it can still connect to my Samsung tablet.

ddschneider1972

It looks like this is an issue with the bluetooth now, great update!
Having issues with my Pebble 2 reconnecting to my Note 4 after losing a connection, since this update.

If I can unpair my watch and re-pair the watch it will reconnect, the problem is the phone will not unpair 90% of the time. When I hit unpair in the phone and it just sends me back to the previous screen. I rebooted about 4 times, uninstalled and reinstalled the pebble app twice. Very frustrating. I try to connect through the app and the bluetooth starts turning on and off.

I got the phone to finally unpair, reinstalled the app and it finally connected....took me 2 hours of futzing with it.

Verizon_Support

Bacardio

Being able to use your phone with your Bluetooth devices is important. Have you tried un pairing and re pairing those devices? Have you tried resetting your network settings? Click here for details http://vz.to/2vZYyFC. In regards to the battery life, how much available memory do you have on these phones? Have you attempted putting the phones into safe mode then testing the performance? Click here http://vz.to/2fBjLQ6.

EdwardL_VZW

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Bacardio

no changes at all with the bluetooth issue. I can still not link either my fitness device or link reader

ADAM2319

I had a call from my mother late 8/12 in regards to her Fitbit and Square Reader not working. I figured it was my mom being a mom and simply having issues understanding technology.

I go to her home yesterday and am unable to pair any Bluetooth devices. Look in the update history and lo and behold, Verizon recently pushed a new update.

Google the issue and here is this thread.

I am confident that Verizon wants to make sure that all issues are resolved as new updates should make all services work faster and better. Also I feel assured that Verizon feels that being able to use your phone with your Bluetooth devices is important.

I am not so sure if anyone at Verizon has a Note 4 and took this update. I am also not sure if Verizon Wireless Customer Support has forwarded any of these complaints along or are simply handing out generic troubleshooting steps without having the issue investigated further. I don't feel that enabling safe mode and resetting the network settings is a proper permanent fix that meets the needs of your diverse group of customers.

LOZLOSA

Same problem here. Right after the Android update on my Samsung Note 4, the Garmin Vivofit 2 stopped pairing.

LOZLOSA

My Samsung Note 4 is able to pair with my Kia Soul BT phone system, even after recent update. It seems only to have messed with my Garmin Vivofit 2 BT connection.

LOZLOSA

I did as instructed, to no avail. In the Note 4 Bluetooth settings section, I'm able to detect my Garmin Vivofit 2, but it will not pair.

In the Garmin app itself, the app sees the Vivofit 2, recognizes the code, but won't pair.

Help.

Verizon_Support

Thanks for attempting to remove the stored pairing and pair the devices to your phone once again, BA CARDIO. Let’s keep working to get your iFit Vue and GoldPad Pro Link Reader synced with your device. We can also tackle your charging concern as well. What happens if you attempt to pair those devices while in safe mode? Here’s how to reboot in safe mode: https://www.verizonwireless.com/support/knowledge-base-121765/

If you’re still having issues while in Safe Mode, please respond to the private message I have sent, so we can best assist.

JosephE_VZW

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

H_HUELSBECK

My Bluetooth is not working correctly since system update.

Samsung-SM-N910V

ANDROID VERSION. 6.0.1

Software updated to:

N910VVRU2CQF2

Applied Aug 8, at 3:51 am

Will not pair with Polar H10 heart rate monitor or Qardio blood pressure monitor. These devices were working fine before system upgrade.

HELP!!

AVESHAMARIE

I have the same problem. Updated my Galaxy Note 4 and my fitbit surge won't sync with the phone anymore. I called fitbit and fussed at them thinking it was them but then I synced my watch to my work iphone with no issues. Please send out a fix my device is useless if I can't sync to my phone.

JOAN912

I can no longer sync/pair my Garmin Vivofit 2 on my Galaxy S5 since the Verizon update. My Withings watch does sync, however.

Is there a patch we can download to repair the Bluetooth issue causing these problems?

TURJOH61

Same here, Fitbit Flex and fast charging both not working after the latest OTA update on a Samsung Galaxy Note 4. Various other Bluetooth items also stopped working immediately after the update.

Verizon_Support

AVESHAMARIE,

We want you to enjoy being able to use your phone. We checked and weren't able to confirm any Samsung verified issues with the software for the phone. Are you able to connect any other Bluetooth device to your phone? What troubleshooting was completed with the Fitbit support team?

ShawnteJ_VZW

Verizon_Support

JOAN912,

We want to make sure you are able to sync your Vivofit with your phone. Let's look into ways we can fix this. Have you tried putting your device in Safe Mode and then syncing your devices? Click here to learn how: http://spr.ly/65828auaQ .

YeseniaV_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Verizon_Support

Your posts tell me you've put in a lot of effort on this thus far, LOZLOSA. Having already reset those pairings, the next step is to run a repair

https://www.verizonwireless.com/support/knowledge-base-80201/

I'm sorry this repair process may take up to 30-90 minutes. Let us know your results.

DavidH_VZW

TURJOH61

The Bluetooth works fine for most things - just not the Fitbit and at least

one other. In the Verizon forums there are many people with the same issue.

Will there be a fix written?

On Wed, Aug 16, 2017 at 3:51 PM, vzw_customer_support <

TURJOH61

The Bluetooth works fine for most things - just not the Fitbit and at least

one other. In the Verizon forums there are many people with the same issue.

Will there be a fix written? I am not going to run the phone in safe mode

all day but no I have not tried safe mode.

On Wed, Aug 16, 2017 at 3:52 PM, vzw_customer_support <

JOAN912

I put my Galaxy S5 in Safe Mode and tried to pair, but it still says it cannot communicate with the Vivofit 2. It does list it in the list of Available Devices, but pairing always fails.

What next? Can a new update be released which corrects the BT pairing issue?

TURJOH61

Your link took me to a page that says "

An unexpected error has occurred

On Wed, Aug 16, 2017 at 3:58 PM, vzw_customer_support <

JOAN912

I downloaded the Garmin Connect app onto my iPad, and was able to successfully pair and sync my Vivofit 2 to the iPad. Fortunately, it had captured both sleep and step data from the days I was not able to connect to my Galaxy S5.

It seems that it was the rollout of the Verizon software that caused the BT failure, not the Garmin application.

LOZLOSA

Same here. Having us repeatedly run reset and repair routines for what is clearly a prematurely released software update is not happy making. Yo, Verizon: we need a corrective release.

Verizon_Support

We understand how important it is to stay connected with your blood pressure monitor. I am sure we will figure out what is going on. Are you able to connect to any other Bluetooth device? What happens when you try to pair the device?

AmberF_VZW

vicki_george

Why do I feel as if all the responses are the same regarding bluetooth issues and the Verizon Wireless update? What I see is a lot of customers jumping through hoops and I find it hard that as large as Verizon is that they aren't testing it out themselves.

I just want my Vivofit to pair up with my phone. What can I do without everything else you have suggested to everyone else. I have tried it, it doesn't work, don't ask me to repeat what isn't working for anyone else.

Thank you,

the-mace

I have a note 4 and I can't get anything to connect via Bluetooth. How long does it take to get a fix?

SNUGASABUG25

I'm having the same issues with my fitness tracker. It's an up move. I've reset the phone, tried in safe mode, reset network settings everything that was recommended here and nothing is working. I'm so ready to switch to a different provider. I'm sad, I've been with verizon from my 1st phone over 15yrs ago. :smileysad:

vicki_george

OMG! The response time on their forum sucks! I'm done jumping through hoops. They want you to tweet...so I tweet and they want to repeat the same steps. I read the tweets from other users with the same issue, and veizon pretends they are not aware of this issue.

What kills me, is they then want you to do them so they can point fingers at garmin. Keep it public! Help everyone! Grrrrr

Amaker46

Just throwing in another identical testimony. Firmware update clearly broke my Pebble connection. The boilerplate steps do not help. Another thread I found seems to indicate the the firmware changed (without notice or backwards compatibility) how some of the Bluetooth LE functionality works causing watches and other low energy bt using devices to fail connecting. Verizon seems uninterested in actually address the problem. They can play this games I suppose for now but eventually this will catch up with them. If we were business customers they'd be in violation of a variety of things most likely and they'd be running down the street protecting their butts with their hands.

Ann154

vicki.george wrote:
OMG! The response time on their forum sucks! I'm done jumping through hoops. They want you to tweet...so I tweet and they want to repeat the same steps. I read the tweets from other users with the same issue, and veizon pretends they are not aware of this issue.
What kills me, is they then want you to do them so they can point fingers at garmin. Keep it public! Help everyone! Grrrrr

This community is a peer to peer public community forum and not a direct link to Customer Service. If you need immediate assistance, I would suggest that you call customer service at 1-800-922-0204 from a landline or *611 from your phone. The community members respond if they have suggestions or advice or questions about your issue. The VZW reps that roam this community don't respond as frequently or quickly to provide the community members a chance to respond first.

Verizon_Support

Not being able to use your Fitbit with your phone is understandably exasperating, Amaker46. I use a Fitbit as well, and I'd be lost without it connected. Does your device find and successfully connect to other Bluetooth devices? In checking this with the manufacturer, we found these steps to check how your Fitbit is syncing:

•Make sure the Fitbit app is installed on the device and is the most current version.

•Make sure the phone has Bluetooth turned on.

•Make sure the Fitbit is only connected to one phone or tablet.

•Make sure the Always Connected option is turned on in the Fitbit app (Open Fitbit app > Account > select tracker > turn ON All-Day Sync).

•If the device is running Android 6.0 (Marshmallow) or later, you may need to manually grant permission for the Fitbit app to scan for Bluetooth devices. 1.(On the phone) Open Settings > Applications > Application manager > tap the Fitbit app > Permissions > turn ON Location.

2.Ensure that the location setting is enabled on the phone (Settings > Location > turn the Location switch ON.

•Force stop the Fitbit app (Settings > Applications > Application manager > tap the Fitbit app > Force Stop > Force Stop again at the warning prompt).

•Turn Bluetooth off on the phone, then back on.

•Restart the phone.

•Uninstall and reinstall the Fitbit app.

LynnD_VZW

vicki_george

Finally spoke to a level 2 supervisor who recognized that there is an issue that is wide spread through Bluetooth users after the update. She is reporting it to Samsung.

A big thank you to Amy who took the time to listen, look at the tweets and forums and say "yes" there send to be a problem!

Now we wait for Samsung to send out another update. At least we have someone at Verizon who acknowledges there is an issue:)

Sent from my Verizon, Samsung Galaxy smartphone

TURJOH61

Yes, yes, and yes, our Fitbits were fine and working perfectly before the

update at 7:00am on August 8th. There are more than a few folks that are

having the exact same experience.

On Aug 21, 2017 6:35 PM, "vzw_customer_support" <forums@verizonwireless.com>

ddschneider1972

I have no issue with my Pebble Time Round....however my Pebble 2 with heart rate monitor doesn't connect, fitbits wont connect, Garmin Vivofits won't connect...it's OBVIOUSLY (to us, not VZW) a problem with connecting to fitness trackers.

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