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Moto Z2 Force - NFL app & Projector

So, a few months ago when I was looking to buy a new phone, the local Verizon store folks talked me into the Moto Z2 Force, along with it's promotion at the time for the free projector - which they had on display at the store playing the NFL app. Since we're cable-cutters at home and don't get channels like ESPN for example, this was the #1 selling point for me to go with this flagship phone as opposed to a more inexpensive phone...being able to project every NFL game without cable/satellite at home was going to be awesome!

However...something changed and now the NFL app won't let you use the projector anymore. It's been like this for the past few weeks...and yes, granted this season is about to be over - but what about the future?

I feel like I've been sold out. If it wasn't for this feature for which I locked into a contract for a ~$800 phone, I'd have been perfectly happy with some $100 phone on a pre-paid plan.

I really just kind of want my money back at this point. I've seen threads around the internet for a number of apps that don't let you use the projector, and especially without the NFL app, I see no reason to be paying through the nose for this thing.

Comments

Ann154

This has generally been always the case. The NFL app doesn't allow streaming to another device. The projector was probably a loophole that has since been closed.

Wootings

Well then what possible use is the projector if it can't be used with any apps?

Regardless, Verizon was using the NFL app explicitly as a demonstration and selling point in their own Verizon-owned stores (not 3rd party stores). So "closing a loophole" doesn't really cut it - it's a bait & switch. I bought a phone and a service explicitly because it provided the NFL app and the ability to project it as demonstrated and assured by Verizon staff. Now it's gone.

Tidbits

The app itself is still owned by NFL. They dictate the terms, and the way the projector works is by invoking the HDMI standard through the pins. NFL does not allow MHL or any content through HDMI for a long time now. You'd have to convince NFL to change that stance.

Wootings

No, I don't have to convince the NFL of anything. I need to point out that Verizon uses deceptive sales tactics and advertising for things they don't have the ability to follow through on.

If Verizon couldn't be assured that the NFL app would always work via the projector, they shouldn't have ever been showing it and using it as a sales pitch in their stores. At no point did anyone say, or post a sign saying that "BTW, this might stop working at any moment."

Verizon_Support

PalabraJot, it’s always important to have a device that is fully functional to suit your needs. The projector mod on the Moto Z2 Force certainly had blown us away upon its initial launch so can understand how excited you were about using this accessory as often as possible. Please know that streaming third-party content from any accessory is always subject to the application developer. They’ll need to provide certain permissions in order to do so. Was your main concern with the phone, the projector mod? Aside from the NFL Mobile app, are you still able to use the projector mod for other services? Also, have you been experiencing any other issues on the device that we can further investigate for you?

SamanthaT_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Wootings

" Please know that streaming third-party content from any accessory is always subject to the application developer. They’ll need to provide certain permissions in order to do so. "

As noted above, your Verizon-employed staff at a Verizon-owned retail store were promoting the device by playing live NFL games projected on the wall, and leading with the capability to use the NFL app to project every single game every week. At no point did anyone suggest that the ability to do so was at the whim of the NFL, or anyone else outside of your control.

"Was your main concern with the phone, the projector mod? Aside from the NFL Mobile app, are you still able to use the projector mod for other services?"

I don't use the projector with anything else - although I learned from researching this issue on the web that this is a common issue with the projector mod - apps deciding that they will no longer work with it. So it seems that the projector is actually not at all useful. In my case, using the projector with the NFL app was the one and only reason why I purchased this device, based on the Verizon employee's recommendation. Aside from that, it continues to make phone calls and texts...just as well as a $100, or even $50 device would have done. Which is what I would have purchased if I was made aware that Verizon wouldn't assure the capability to use the projector mod with the NFL app.

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