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Not getting emergency alerts on my Galaxy S7??

I recently realized that I am no longer getting emergency alerts on my Galaxy S7. I have reviewed both Verizon and Androids pages on what the settings should be, and my phone has notifications for alerts turned on. However, I haven't gotten an alert in a couple of years. No Amber Alerts, to weather warnings etc.

It really hit home for me last night when I was at my daughter's voice lesson and a bad storm was approaching. I was the only parent in the waiting room who did not get an alert about the severe weather. I don't know the carriers of all of the other parents, but I would hope that those authorized to send such alerts are not sending them to only specific carriers.

This is so annoying. I read on another forum that this seems to be an ongoing issue with Verizon (as late as Dec. 2017) - anyone have an update or know what might fix this?

Comments

Verizon_Support

Ensuring you get the alerts is essential, Kali284. We always want to make sure all your services are working as intended. Have you ever received the emergency alerts on this phone? Are other notifications and alerts working? Were other data services working with your phone during the last alert, that you can recall?

NicoleR_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

kathy65793

I also have the S7 Edge and I have seen a lot of owners of this phone having the same problem.

At this point I think there is something wrong with the factory settings on the phone. Not all S7's have this problem. I just think that the ones that are having this problem are the phone that were made on Friday's as they say in the business. I live in tornado alley and have never received a tornado warning since I owned this phone in over a year and a half. Of course in that amount of time there have been a lot of warnings in my area.

Verizon_Support

Thank you for reaching out to us regarding your emergency alert concerns. We understand just how important that heads up can be. Let's ensure we resolve this. Please make sure that the settings are turned on. Here's how:

Launch the Settings app from your Home screen or from the app drawer.
Tap Privacy and emergency.
Tap Emergency alerts.

Tap Settings in the top right corner of the screen.

Tap Alert types.

Tap the toggle next to each alert type to turn it on or off.

Please let us know if all of your alerts are toggled on.

TabithaJ_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

kathy65793

Like I said I have had this problem since I owned this phone and have been on here asking about this for over a year and a half. I have gone thru ever setting on this phone and they all set to where they are supposed to be. I have read all about FEMA sending out these warnings and that it is not Verizon doing it. I just think that something is wrong inside this phone as regard to it receiving these messages. I have a S5 that is not activated and it receives the alerts when I have it turned on. Granddaughter and son have Iphones and when they are here their phones gets the alerts and they are on the same account with us. It is the phones it self and I wish Samsung or Verizon can find out what it is. Whether it is hardware or software it needs to be fixed as soon as possible

JONPHI76

There were 3 alerts sent out in my area today by a State agency. I didn't get any of them. The iPhone of the person I was with did. My husband's old Samsung Note did but his S7 work phone did not. I went to chat in the My Verizon app on my phone. They made me check all of the same settings as all the other forums I have been reading. Then told me if I reset my network settings and restarted my phone everything would work fine. Not true. About 30 minutes later the 3rd alert was received on the iPhone next to me and I got nothing. So I am on chat again. Going through all the same settings checks. Again. They told me I had to call technical support. They had me check the same settings. Then she said she was going to sync the network with my line on her end and that will fix it. But, I won't know until another alert is issued. Hopefully it won't be an imminent threat.

gddeals

same thing happening to me, everyone around me got an amber alert, i got nothing.

Kali284

I just realized there was a response to this - I didn't get an email notification. To answer VZ's customer support - yes, all other data functions were working. In fact, I was surfing Facebook at the time. All of my settings are correct per the instructions above - I am set to receive ALL emergency alerts.

It happened again two nights ago. A severe storm with flooding was coming. My daughter's Pixel was on the dining room table, less than 12" from mine. Her phone is on my plan. Her phone started sounding the alert, but my phone was silent.

I used to get alerts when I first purchased my phone, I think, but it's been so long since I have gotten an alert, that I cannot say with any certainty.

I have a LOT of things turned off for notifications under the notifications heading in my settings, and I can't help but wonder if there is a secondary way to turn this off that isn't obvious.

It is disappointing that on the numerous threads I have read on this topic, the answer is always check your settings and then "I don't know" or radio silence from support.

dexman

If there is some alternative app available that provides the same functionality of the stock app, I would suggest giving it a whirl.

I have not received any notifications via the stock app on my S7E, but, the state that I live in has its own notification app for Android and iOS devices. It works quite well.

I only wish that the creator would make a version of the app for Windows devices.

Tannaa

Same problem here. All settings correct. Verizon had known about this issue for a year (other posts same issues) and still no solution. Verizon tries to blame everybody but accept that they eroded and find a solution. Very frustrating especially since they overcharge all of us for services they won't fix

Tannaa

Totally agree same issue. All settings correct but Verizon is refusing to acknowledge issue and fix

Kali284

OK, so once again - I am not getting emergency alerts. Today I didn't get the presidential alert. While I would generally say I would prefer NOT to hear from the president because any way you slice it, it isn't likely to be good news, but if we are under attack or something, I WANT TO KNOW!

Right after I submitted this post, I turned all of my alerts off and back on again, and they worked for exactly one week. Then they stopped.

I don't give a crap if this is Samsung's issue, Android's issue or Verizon's issue. I bought the phone from Verizon and it needs to FREAKING WORK!!! I am so sick of Verizon not standing by their products or doing jack when they don't work.

This is in the same bucket as how occasionally my WiFi connection on the phone gets turned off and I get dinged for data, my bluetooth randomly gets turned off and my GPS is REGULARLY turned off, even though I don't change the settings. ENOUGH!

Im911foru

My S7 does not have Privacy and Emergency tab on settings page.

ztruk8

I also have not been getting alerts, I have them all turned on. I did not get the presidential alert today either...

Im911foru

My S7 does not have privacy and emergency tab to choose from on settings page.

ztruk8

My location services is on.

RYAVAN39

My wife's phone (also an S7) did not receive the Presidential alert today either. All of the settings are turned on. When we looked in her history it looks as though she has never been receiving Amber Alerts, weather alerts, etc even though they are all toggled on. ???

CORIT63

Samsung Galaxy S7 owner, and I did NOT get the Presidential Alert today - Oct 3. All settings are turned "On". I have not ever gotten the alerts for weather, Amber, etc. I gave up trying to get it to work.

ztruk8

Yes, same here, very frustrating...

PIPERAIN

Our Samsung Device Galaxy S7 edge did not receive the Presidential alert today Oct 3, 2018. This phone didn't receive the three State alerts concerning a water quality earlier this year.

This has to be a software or hardware issue and it is irresponsible for Verizon to dismiss this as unimportant. I have read through a number of threads about this very same issue on this device. Multiple users have followed the advice to check settings and adjust them as necessary, with no resolution.

If it helps, I do remember receiving an alert on the phone but it has been a year or more. This screams software update issue!

The Emergency alert system is in place for public safety. I can't always be around others with devices that get alerts. This issue has a direct impact on my safety.

DUNEGIRL_KV

also have the same problem here. No presidential alert today OCT 3rd. And no Amber alerts or others on this phone even when standing next to my hubs who's on the same plan (He has a Motorola.). Apparently Verizon has no wish to figure it out on these phones !

I've triple and quadruple checked my settings - everything is toggled on and everything is set to receive. I even have high accuracy with location services. I get Google alerts through my google assistant (thank god since I don't get severe weather thru my Verizon service apparently!) - so it's not that my "settings are wrong."

MARREY60

I also did not get the presidential alert (I have S7) and while on the live chat, the response was "might have to do with my area". Seriously? This was a NATIONAL alert, not specific to a geographic area. My co-workers got theirs, I got nothing and haven't since 2017. Verizon obviously doesn't have the answer either. Beyond frustrated.

JOSZEF30

My Zenfone 5 also didn't receive today's alert, although my sister's phone, on a different carrier, did. Checking, there doesn't seem to be any app installed to deal with this or any place in my Settings as referred to in an earlier post. I'm not trying to hijack the question, but I hope that broadening its scope may be of some help.

brookekopp

I also did not get the Presidential Emergency test notification today. All of my coworkers around me all received the notification at 2:18. My phone did nothing. All of my settings for emergency alerts are turned on.

MARREY60

Me too - all my co-workers got the alert, I did not. I haven't gotten any alerts since August 2017. The "tech" on the chat line at Verizon said it could be something with my location. I'm in the United States, and this was a national alert. Good Grief....

KNITNRUN

Same here. Also didn't get the presidential alert. And I have all alerts toggled ON.

AMYMOO58

You and I were writing at the same time. Apparenrly S7s have had this problem for awhile but verizon sends people to a faq page that fails to answer the problem. This message should alert your phone no matter what your settings are or what tower your signal comes from. It didn't!

KimDixon29

I have never gotten any alerts on my S7, the rest of my family have other Galaxy's and all got today's presidential alert. All of my stuff is turned on to receive alerts. It is very annoying. I would really like to know if there is a tornado warning.

dexman

My Samsung Galaxy S7 Edge DID receive the presidential alert this afternoon. I had forgotten about the test and the tone & voice message definitely got my attention.

ALICENCYBERLAND

Same here. Everything on. No emergency alerts in 2 years. No presidential alert today.

Verizon_Support

If you didn’t receive the alert, you can let FEMA know by emailing FEMA-National-Test@fema.dhs.gov. Please include your cell phone provider, model, and whether you were indoors or outdoors, stationary or moving, and in a rural or urban setting.

Melissa_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

Kali284, If you didn’t receive the alert, you can let FEMA know by emailing FEMA-National-Test@fema.dhs.gov. Please include your cell phone provider, model, and whether you were indoors or outdoors, stationary or moving, and in a rural or urban setting.

Brett_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

Colin_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

GeorginaG_VZW
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Verizon_Support

LauraF_VZW
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Verizon_Support

We can certainly understand your concern with no receiving the emergency alert. If you didn’t receive the alert, you can let FEMA know by emailing FEMA-National-Test@fema.dhs.gov. Please include your cell phone provider, model, and whether you were indoors or outdoors, stationary or moving, and in a rural or urban setting.

Stanley_VZW

Verizon_Support

Hello KimDixon29,

Making sure you get emergency alerts is vital. I'm here to help, and find out what's going on. Have you received emergency alerts with a different device? Does your family have the same model as you do? Are other notifications and alerts working? Do you recall having any issues on the day the alert came to your family's devices?

Christina_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Klue

You can add my phone and my wife S7 to the long list of people that did not receive the Presidential Alert. We have not received any alerts for over a year, and yes the phones are set up correctly to receive alerts. I did report this issue to FEMA as instructed to others.

Verizon_Support

Antonio_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Winkelca

I have a Galaxy S7 and have never gotten any alerts at all (in the 3 years of ownership) even though people right next to me get them.

I didn't receive the president's alert last week. I have search the internet time and again trying to figure this out why I don't get alerts. Yes, the alerts are turned on and have been validated over and over again. Just wish Samsung and Verizon would get it together so that we can receive these alerts

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Verizon_Support

Winkelca, not receiving my alerts would concern me as well. No worries, if you didn’t receive the alert, you can let FEMA know by emailing FEMA-National-Test@fema.dhs.gov. Please include your cell phone provider, model, and whether you were indoors or outdoors, stationary or moving, and in a rural or urban setting.

Rodney_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Winkelca

Obviously there is a lot to worry about. As seen in your community

section, it's not just my phone, it is Verizon customers with Samsung S7

As stated, I have never received any alerts Amber, President, or iminent

danger.

I was at work Wednesday. In doors, next to a window at my desk where I have

3-4 strength bars.

I have contacted FEMA as well but seems like finger pointing is going

strong. Just fix this!

Christine [removed]

Personal information removed as required by Verizon Wireless Terms of Service

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