Black Screen

BobbieD

When i touch the little phone icon to place a call, the screen goes completely black and you cannot get it to turn back on. you have to hit and hold the on/off button and the screen comes back on but then goes right back out again. Has anyone else had this same issue?

Verizon_Support

BobbieD, we know how important it is to have a properly working device. We would love to look into this issue further with you. Is your phone currently up to date with the latest software version? Is there any physical or water damage to the screen or the device?

 

YeseniaV_VZW

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