ALT SYM key not working

Jennifer310

Ever since I updated this morning, when I use my keyboard and press the ALT and the SYM (space bar)  the little box with the symbols does not come up..it just does a space.  I turned the phone on and off and also took the battery out, and still having this problem.  Any help?

Ambreezy

On your device you can dial *228 press send and when provided the options select option 1 to re-program. If this does not correct the issue, you can then perform a hard reset on your device.

 

• From the home screen, touch the applications tab (located at the bottom of the display).
   
• Touch Settings.
   
• Touch Privacy.
   
• Touch Factory Data Reset.
   
• Touch Reset Phone.
  If presented, enter the current passcode or draw the unlock pattern.
   
• Touch Erase Everything.