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Nokia Lumia 822 hot and battery runs down quickly

I have a Lumia 822 which had been working fine until yesterday. Now it is hot or warm and the battery runs down rapidly. I have not made any changes to the apps or to the way I use the phone. What has happened and how do i fix it? I did do a power down and restart and that did not fix the problem.

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Verizon_Support

Having a phone that gets warm can be a concern for all of us. You safety is important to us so let's review this together. Has the device been exposed to water or does it have any physical damage?

JasperM_VZW

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WCF10DPN

It has not been exposed to water and it does not have any damage. It also gets hot when charging, but maybe this is normal.

primortal

Getting hot while charging is normal.

What version of Windows Phone/Mobile do you have installed on the 822?

Updates to applications get installed all the time and it's possible that one of those apps is causing the problem. You can uninstall the apps you don't use or just uninstall any 3rd party apps to see if that clears up the issue. If not, you might have to do a factor reset; Settings > System > About > Reset your phone to see if that resolves the issue. Sometimes doing this works; sometimes it doesn't.

Verizon_Support

That’s an excellent place to start with the software, primortal. And you’re right. It’s completely normal for a phone to get warmer while it’s in use or during charging. I think we can hold off on the reset for a little bit, although it is a good idea to provide the phone a clean slate once in a while. The 822 hasn’t had an update in quite a while but when you have a chance WCF10DPN, you can find the version information by following the steps at https://www.verizonwireless.com/support/knowledge-base-66652/ . Can you tell me a bit more about the battery though? How long does a fully charged battery last? Are you still using the original Nokia wall charger that came with the device? Do you possibly have an email stuck in your outgoing mail on the phone?

JenniferH_VZW

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