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Roll back update

I need to roll back the OS update on my Priv to before March. How do I go about doing that? I have tried a factory reset but all the problems caused by the March update still persist. I tried to contact Blackberry support but was directed to Verizon since I purchased the phone from Verizon.

Comments

Verizon_Support

EugeneNine, OS updates are supposed to help improve your cellular experience. We definitely want to ensure your phone works at its best after a new OS update installs. What issues are you experiencing through your Priv that you are looking to roll back to an older OS version?

NicandroN_VZW

EugeneNine

Before the March update my battery last almost two days, now I have to leave the phone on my desk at work plugged in otherwise its dead before the end of the day.

After the March update when I sit the phone on the wireless charger it starts charging but sometime later stops.

After the March update I can't use the camera with the flash otherwise all the pictures are just completely white.

After the March update I can't use Google maps/navigation because its so slow it keeps stopping.

Everything worked great before the update. I did a factory reset last week but it didn't help any.

Verizon_Support

It's alarming to hear that you are having such trouble, even after a reset, EugineNine. If you go to settings> Battery> it will list each of the processes/apps on the phone that have used battery. What are some of the top ones? This can help us get a handle on what is using so much power.

EugeneNine

Android OS, Google Services and Phone Idle are the top. I don't have a lot of apps and have not added anything new.

PreferVarietyPhones

New system "update" removed my next radio!

[Deleted User]

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