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LG Terra - "Searching for Service" in NYC subway stations

I have an LG Terra with LTE, purchased in June 2016. For the past two months I've been unable to get phone service in the NYCTA subway stations. I have no problem on the street. This is at ALL the stations including main transfer stations like 59th St/Columbus Circle, Broadway/Lafayette and West 4th St. Last week I picked up service at 59th St/Columbus Circle only but then yesterday, nothing. Is there some change in the service or do I need to change my phone settings?

Comments

Verizon_Support

We understand the importance of having a working service while traveling on your daily commute. I use my phone all the time so I can understand how much of a hassle it is. With regard to the service issues we can not guarantee service underground or while on the subway due to the signal coming into your device from our towers. We do want to review the device and service concerns to see what can be done for you. To clarify, what exactly do you have issues with? What happens when you make a call, text, or use data service?

JasperM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

BlueRiband1

All NYC subway stations have cell phone service form four major carriers including Verizon. They don't rely on street towers but have transmitters located on the ceiling above the platforms. When I try to use my phone the screen reads "Searching for Service". I cannot make or receive calls nor can I get internet in any station, including major transfer stations.

Verizon_Support

Thank you for the details, BlueRiband. Your feedback is essential, and we are always working to expand and improve the network where possible. There are factors outside of our control that can contribute to poor underground performance even in cases when you have had service in the past in the same location. Some common changes are cell sites, construction, weather, population, and signal interference. I understand that this is not the most ideal of situations, but I hope this at least provides more insight and the clarity that you were looking for.

AkaneM_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

gsholette

There is definitely something untoward going on with the Verizon NYC subway service precisely since April of 2018. For a year or more my phone worked fine for both calls and texting in 99% of the stations. Which are now wired for cell service underground btw (its underground, its inside the train stations, its not coming from a tower. The Verizon agent who replied to your concerns might even be AI and never having visiting our great city is ignorant of its realities. But its amazing how they are ignoring this issue). Then this past spring, boom. No service. I called Verizon, I chatted, I even wrote, printed and mailed letters to them by post. Nothing, nada, zip. They refuse to admit they made a change in their NYC underground services. But they did. Its really outrageous and if anyone has a cell company that they can recommend please post it because I am ready to drop Verizon after ten years. I also wonder if this is a matter for the State Attorney General of NY?

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