When is the update for the S8 coming out to fix the update that just messed up everybody's S8's? It's been over a week! This is unacceptable!!! You need to give everybody effected 2 months of free service! I've been a Verizon customer for 20 years and this is not how you repay your customers after spending $800 on a phone!! I would like to inform people who don't know how it works, Samsung is responsible for hardware (phone) Google does the software updates that always mess up your phones, and Verizon sends the updates out. So for the rep on here that said Samsung is responsible for software and wants to hear about the problem, YOU ARE WRONG! If you're going to reply on here at least know your job and who does what. I called Samsung, they said to factory reset my phone and if that doesn't work send it in for repair. My phone is a month old after getting a new one cause the last update messed up my 1st S8 which was less than a year old. This is unacceptable! I also asked if he could call Google and let them know the updates are messing up the phones and his reply is that they can't call Google. I call BS! If Google is creating the software for your phone you are on the phone with them regularly!! We don't have extra phones lying around to use while we send our new phones in for repair with which that will do nothing because it's a software (Google) issue. I called Google and they said there was probably bugs in the update and so I asked to talk to a manager to try to get a fix expedited or just re send out the old software so our phones work. He refused to let me talk to one and said I need to talk to Samsung and he transferred me without finishing our conversation. He also told me to factory reset my phone. This is not ok, it takes 5-7 hours to redownload and enter passwords and get your phone set back up the way you had it. And then I called Verizon and they said everybody knows about the issue and Google is working on a fix. So it's been a week and still nothing! Verizon needs to give 2 months free service to the S8 owners affected. These billion dollar companies treat us as we are expendable, well if they don't make this right within a couple days, and by right I mean getting an update out to fix ALL the issues created by the update and to compensate us generously I will be leaving after 20 years. That's over $25,000 dollars I have paid them and definitely deserve more reliable service then this. I understand you aren't responsible for the software but you send it out and you can make it to where we the customer have the option to decline it instead of just clicking "not now" then having to do it again several hours later. I am very dissappointed in all 3 of your companies for the way you are handling this situation. You need to have a way to where if an update messes up our phones, then you get 48 hours to fix it or each day after is a free month of service.
