Site Totals

61162 Questions Answered 267 Categories

Moto Z2 Force will not play any sound from any app

phone still rings - still plays notification sounds - has Moto sounds when turned on. will not play music or any audio from any app. AND it is intermittent -- stayed off for 6 hours yesterday, then came on for 2 hours -- now it is silent again. do not disturb is not active - volume is up to high level -- have rebooted several times - both in safe mode and in normal mode. What next ????

Comments

Verizon_Support

I rely on my phone to function properly at all times and definitely want you to have a good functioning phone, LEEFOR62. Let's take a closer look into what's going on. Has there been any damage to your phone? When did this start? Are you able to use your phone while on speaker phone?

LEEFOR62

Phone has not been damaged in any way. new in late Nov. 2017. Issue started on 4-2-2018 .... was listening to sirius xm with phone in my pocket. suddenly went silent. tried everything mentioned in 1st mssg above. sound came back on about 6 hours later while playing a game then went silent about 2 hours later. sound has not come back on..... and yes speakerphone works while on a call.

Verizon_Support

LEEFOR62, we need to get your sound back to your applications. Thanks for your helpful details. Had you updated your software or any applications recently? What did you experience when you rebooted into Safe Mode? Can you listen to recorded videos?

JoelR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

LEEFOR62

As far as I know, no recent software updates for phone -- at least none at the time the sound went silent. After Safe mode reboot, there was no improvement. No sound from recorded videos.

Child Item