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cant send or receive mms messages

TitanicJulie1912

Please advise on how to fix. I am Not able to receive or send mms messages. Not having Mms messaging is becoming a pain especially since I am paying for it. I see on various websites that this is a known issue. How do I fix this. When I go into the cellular/Sim setting and click on Sim settings there is onl add internet apn. There is no add mms apn option. Thanks.

Comments

Ann154

Which phone model do you have?

TitanicJulie1912

Windows 10 Nokia Lumina 735

SamuraiDave

I have the same issue.. a new Samsung Note 4, 32 GB, almost 22 GB free, 14GB free on SD card.

I cannot send or receive MMS messages .. no pictures, no group texts.

When I go to Settings > More Networks > Mobile Networks there is NO option to add an APN of any type.

I have tried MMS with both the device default Messages and with Verizon Messages+. Pictures are not sent or receeved. I have seen that many people have had this issue, what is the fix for it? This is the second Note4 that I am having the issue with. It is model N910V and was purchased new.

Verizon_Support

I'm so sorry your having these messaging issues SamuraiDave. Let's look into this and see what's going on. What zip code are you in? Does data work? Is wifi off?

JoeL_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

TitanicJulie1912

I'm TitanicJulie1912. This is not Samurai Dave's question.

TitanicJulie1912

Joel how about answering my question. Dave commented on my question saying he has the same issue but with a different phone.

TitanicJulie1912

My zip is 54449 Yes data works, Wi-Fi is on. I have also tried with Wi-Fi off.

MIKEOSHA

TitanicJulie1912 I have the same problem and am hoping for a solution soon. Verizon, for the first time in many many years, had a net lost of customers in the first quarter 2017, and I'm thinking I may become another lost customer since I am at the end of my contract...

MIKEOSHA

TitanicJulie- to clarify- you can't send OR RECEIVE MMS? The common issue is 'can't send', but I've not heard anyone complain they can't receive.

Verizon_Support

We appreciate any details you can provide to help us get to the bottom of this. Do you have mobile data enabled? Are you able to browse the web with Wi-Fi disabled?

EstebanP_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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