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Nougat Update Stalled

I finally decided to install Nougat. My fears about doing it proved justified. The install wouldn't finish. When I checked the system updates setting, I kept getting a message the update was taking place. After two hours and two restarts, the update still wouldn't finish. Finally, I turned the phone off, then on and the update started downloading. When I again checked the System updates setting, it said the update wasn't available. Any ideas?

Comments

kathy65793

Wow isn't that a kick in the butt. When you finally try and do it and this happens Guess you were right.

have you tried the

Repair Assistant - Software Upgrade Assistant (Samsung) | Verizon Wireless

or the

Software Update - Software Upgrade Assistant (Samsung) | Verizon Wireless

either one of these should give you a solid connection to make sure that none of the software is losing anything

Good luck and let us know

bearone21

nougat's a huge download & needs to use wi-fi.....the network speeds are far too slow.

jrh4054

Yes, it was definitely a kick in the butt. This is exactly what I'm looking for. I found it interesting that when I called Tech Coach, the person I spoke with didn't know about, or refer me to, the upgrade assistant. When I connect the phone to the computer, will the upgrade assistant start on its own or do I need to download something first.

bearone21

tech coach is very good but sometimes you think you're talking to them & you're actually talking to an uninformed customer service rep.

make sure you hear "tech coach" when they answer.

the assistant will use the network if no wi-fi.

jrh4054

I tried the Software Upgrade Assistant. My laptop didn't recognize the phone. I changed the developer setting USB configuration to 'MTP' and USB debugging to 'on', but still no recognition. Any ideas?

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