This happened with the phone that I had to replace. When I got the phone, it went right to the computer talker - the irritating woman who will not shut her mouth! 
- it wouldn't let me do a thing. It took me to the "Welcome" screen where you choose a language. I chose English. It said, "English" and didn't let me even see if there were other languages available. I then clicked "Next", and it took me to another screen that said that it couldn't activate at this time and that I should contact Verizon. I did so, and a tech, her name was "Cathy", who by the way, was great because she fixed the problem that I had, which, was going any further to activate my phone, turned the computer voice off, and we got the phone activated.
The same thing is happening with this replacement. I was told by a tech when I was ordering the replacement that all I would have to do was take the old sim card out and put it into the replacement phone. That did nothing, so, I called Verizon, spoke to three different people, and each one couldn't fix the problem. The last so called tech, was "Terese". I wanted to speak with a manager, and she said that I would have to have an appointment made??????? I ended the call.
Is there anyone out there that can help me? I don't have Samsung's phone number, so, I cannot call them.
Thank you in advance.
Wendy
