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Message+ messages not staying in order

When I reply to a message in the Message+ app it will move my reply to a random spot - usually 2 or 3 messages back - in the message string. It doesn't matter if I reply in the popup box or if I go into the actual message string to reply. I use a Samsung S7 Edge. I just updated the app on my phone and it doesn't make a difference. This has been happening for about a week now. It is getting hard to figure out what message I have replied to because it doesn't keep it in sent/received order.

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Verizon_Support

It concerns us to hear that your messages are not being displayed correctly, Mgrife79. We understand the inconvenience of having messages in different parts of the conversation, and we want to ensure that this is corrected as soon as possible. We have some questions to better assist. Do you remember doing anything different on your device prior to the start of this issue? From what you mentioned, is it only your sent messages that are out of order? If there is an issue with your Message + application, we can reset it, for it to restart and clear any errors. Please follow the steps on the link attached and Clear Data on the Verizon Messages + application. Completing this step will not delete any of your texts. Please let us know what you experience after completing this step. http://spr.ly/6589DYsPf

David_VZW
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mgrife79

There is nothing that I can remember doing that would have been any different than normal use. I completed the "Clear Data" step and went and replied to a message and it did the same thing. It seems to be an issue with the time stamp? For example...I will get a message and reply. My reply will be moved back 2 or 3 messages because it says I received the message I replied to AFTER I sent my reply to it. I am looking at a current message string and it says the message I replied to was received at 3:31pm and it is only 3:29pm. The received message will show the current time UNTIL I reply to it. It then will say I received the message for a time that hasn't even happened yet. Samsung did have a system update that I installed this morning but it didn't make a difference.

JimB_MN

I am having this problem as well. I recently upgraded my s7 Edge to Android 8 and I suspect that is part of the problem. I agree with the mgrife79 that I receive a text and it's timestamp is about 4 minutes into the future. I do use message+ on a tablet and desktop computer as well, and have checked to make sure they are on the same time as my phone.

Please help. I saw in another thread there may be an issue created 98094-050318.

E_HUTCH

I am also having this problem, both of our phones have the problem, both are LG G5, only change we have done was to upgrade our plan. Received messages often have a random time stamp that is after the current time so newer sent messages get ordered before the older received messages.

Verizon_Support

Help has arrived, JimB_MN! We recommend you to follow the next steps to clear cookies and chache on the application itself. Settings>Applications, select Verizon Message +, tap on Storage, select clear cache, clear data. After completed, please restart your device.

Maria_VZW
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jurroppi1

I have the same exact problem and if I swipe left on my messages I can see that the timestamps coming from the server are incorrect some of them will be 6 minutes in the future. Sometimes the messages show up correct and in order sometimes they show up in backwards order descending newest to oldest up above my replies. It gets really difficult to determine what the heck the context is in a given message. The app is up to date I've tried clearing cache, I tried clearing data and I'm not going to factory reset my phone to try to fix this problem because it doesn't work for other people either and it's way too much hassle for no return. The chat feature boys gets turned back on at every update and that keeps messages from coming through until I connect to Wi-Fi which isn't always available so that feature needs to be set to disabled so I can even get messages.

jurroppi1

Sorry autocorrect goofed up the following sentence: "The chat feature boys gets turned back on at every update and that keeps messages from coming through until I connect to Wi-Fi which isn't always available so that feature needs to be set to disabled so I can even get messages." "boys" should be always in the above.

Verizon_Support

Texting is how we all communicate E_HUTCH. We want to keep you connected. Have you tried clearing the data on the application? Here is a link that will help: http://spr.ly/6589DYsPf Please keep us posted.

Rosanne_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

jurroppi1

Um, yeah. Did you read my message? I stated that I tried that already.

brewer98

this is happening to me and several other friends of mine as well. This definitely seems like an app issue. it started about a month ago for all of us after an app update

MANBOT47

Yes! Mine as well. Any support from verizon on this issue yet?

Verizon_Support

jurroppi1, we are sorry to hear that you are experiencing these issues with your messages. These days messaging is the number one form of communication and this absolutely would make it a challenge to keep up. You have taken some great steps to get this resolved. Have you noticed if this out of order situation is specific to messages that you have with specific types of devices? Have you attempted to completely message those particular message threads and start from new?

Loren_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

E_HUTCH

I have followed the thread and taken the recommended steps but I also still have the problem. It is independent of the devices used by the people with whom I am messaging and is still presenting itself on both my phone and my wife's phone.

mnvikes19

I'm having what seems like the same issue as everyone else here - almost all texts received are time-stamped by the server about 10-12 minutes in the future from when I receive them. The issue started a month ago (time-stamp was only 2-3 minutes in the future) and the time disparity has gradually gotten worse since. Basically the message is received immediately, but the "Server Time" in Message Details is 11 minutes in the future, so when I reply a minute after receiving the text, my sent message appears 10 minutes earlier in the conversation than the received text. Texts from both Android and iPhones appear this way on my phone. Other people's phones appear with the correct text times. Occasionally I'll receive a text that's time-stamped 2 minutes in the past as well (so it'll appear before my previously sent message), but the vast majority are 10-12 minutes in the future.

I'm using a Samsung S7, with full software update (last one was on 15Jun2018) and Message+ Version 6.6.6.

Fixes I've tried so far:

-Switching default app to regular "Messages" app and restarting. Incorrect time-stamp is still applied and messages appear in the same order as in the Message+ app (this makes me think it's not an app issue, but idk).

-Clearing cache in both Message+ and Messages apps, restarting. No change.

-Backed up SMS/MMS and then clearing data and cache of both Message+ and Messages app and restarting. No change.

-Unchecking the "Automatic date and time." No change. Rechecking "Automatic date and time." No change.

Hopefully that helps give more info as to what's happening. Don't know if that's common with everyone else in the thread, but that's what I've experienced.

mgrife79

That is pretty much the same thing that is happening to me and it is getting VERY annoying. It is getting harder and harder trying to figure out what message you are replying to or even where you are in a conversation. I wish this would be fixed sooner rather than later. I am at the point where I am going to start asking my phone contacts if they have some other type of messaging option like KIK or IMO or something just so I don't have to deal with this mess. Beyond frustrated.

Verizon_Support

I thank you all for these details, and Loren_VZW may be on the right pathway forward. Have the text conversations or thread been completely erased to start a brand new thread?

mnvikes19

Have the text conversations or thread been completely erased to start a brand new thread?

I don't really understand the question, but the messages I've received don't erase the conversation, just added to an existing conversation but in the wrong time slot (10-12 minutes in the future from the moment received).

Because you mentioned it, I did erase an entire conversation with a friend to try it out. He also has a Samsung S7 with Verizon as well, but uses Textra for messaging. Results using Message+: The first text received was time-stamped 12 minutes in the future, the second text received was 2 minutes in the past, the next 10-15 texts received were all between 12-13 minutes in the future.

I then installed and made textra my default messaging app to try that. All previous messages (in the above paragraph) were recorded with the same time as they were in Message+. However, all new messages received were in the correct order, and I'll probably continuing using this for the time being. Therefore I do think it's an app issue, as brewer98 stated.

This might help in troubleshooting tho - textra lists both a "sent" and "received" time. The following conversation happened using textra as default messaging app:

- I sent a question over text at 3:47

- I got a specific reply to my question at 3:48, labelled in textra as Sent 3:00pm, received 3:48pm

- I replied at 3:48. All texts remained in correct order

This to me indicates that something is off with the sent/received time in Message+. That sent/receive time is 48 minutes in the past (however if adding an hour to sent time - presumably a time change to eastern, it'll be equal to that 12 minutes in the future). Additionally, looking back in Message+, these texts (the ones I had when textra was my default app) remained in the correct order and did not appear 12 mins in the future.

Verizon_Support

Hi, MANBOT47 and thanks for letting us know you need assistance. We need to gather a bit more information from you. When you say "Mine as well," can you please give us specific information as to what is going on? If we can use your device as an example and the issue isn't resolved by Tier 2 Tech support, we will then escalate to Tier 3. What message App do you use, have you reset the Message app (Force close, uninstall, delete) ONLY after you have backed up your messages? Have you also tried switching to a different texting app? Please give us as many details as possible so we have a baseline for everyone that is experiencing the same issue. We will be standing by.

Tina_VZW

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Verizon_Support

mnvikes19,

I appreciate the additional details about what's going on with the time stamp on your messages. Let's dive deeper into this. Can you confirm the incorrect time stamp applies to your messages with Messages+ & Textra? Are these apps both updated?

Juan_VZW
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Verizon_Support

That’s extremely useful and helpful information, mnvikes19. I know how difficult it must be to follow a conversation when this is happening. I’ve reviewed some information on our side and here’s what you and others in this thread have helped us determine:

The issue happens on a Samsung Galaxy S7 after the Oreo update.

The issue happens with native messaging and Message Plus.

The issue does not happen when both parties use a different messaging app (you cited Textra).

Erasing threads and clearing data and cache do not resolve the issue.

All of these items, as well as more like them, indicate an issue within the Message Plus application after Oreo. Our forum team has asked that you, and others, send a bug report directly to the Message Plus team. Here’s how to do that. Please open the Message Plus application. Follow this path: Settings > Account > Report a Bug. This will bring up a screen that will allow you to type a description of the problem. Once that’s done, tap Send.

Please keep us posted here in this thread. We appreciate you and all our customers for providing examples to the Message Plus team with specific examples.

George_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

StricklovesSterlin

It's happened to me since update last week. Texts, recent calls, photo gallery out of order.

I've set time zone and restarted multiple times. Deleted all text messages and just deleted all recent calls. Seems to have HELPED! Now how do I get my photo gallery to start sorting correctly? recent first.

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