Child Item

Site Totals

61376 Questions Answered 267 Categories

Galaxy Note 8 Trade-In Promotion - Scam?

Verzion and/or Samsung really did not think through their trade in promotion for the new Galaxy Note 8, or maybe they did and that would make it worse. At this time after the calamitous Note 7 fires all of us using the Galaxy 7 Edge owe a balance of $462 to payoff our phone in order to upgrade back to the Galaxy Note platform we all loved. And Verizon is offering a $480 trade in value for that phone when you upgrade. Seems innocent enough and fair. However, you need to pay off your phone today and will be out $462 today while that $480 trade in value will take you 24 months to get back at $20 a month and only if you don't upgrade again before that 2 years is up. On top of that you won't even get the immediate value of $175 applied that their own regular trade in program offers. You don't get back on par with their regular trade in program for 9 months. While I think given the Note 7 disaster the $480 should be a first bill credit, you'd think a middle ground would at least be a credit for $187.70 on the first bill and then a bill credit for the remaining $292.30 for 23 months ($12.70/month).

I was excited and ready to put my pre-order in for the Note 8, but now that I saw the shell game Verizon and Samsun played on us. I'm out.

Comments

RACBRO3

AGREED. Those of use forced into a S7E should be able to trade in our S7E for a Note 8 for an equal trade. They can keep their $480 and apply it to my balance.

KINNISON_PHILLIP

They should just allow us to trade in our current replacement phone for no discounts towards the note 8. Im not to concerned about getting a trade in credit. I just want to go back the note platform and if I can just hand them google pixel xl and get the note 8 at full $40 per month price id be happy. I hope this gets noticed and Verizon grows a conscious. It's not hard for them to do this, they just dont want to yet or hoped none of us would care and they would laugh all the way to bank as all of us note users shelled out all this money for a note 8.

RACBRO3

I completely agree! It is a fair trade for them to just keep the trade in money and take back the replacement phone and give us a Note 8 with no discount.

valerie14432

I feel completely scammed by both Verizon & Samsung. My S5 died and I went 2 months without a phone because I was waiting for the Note 7 to be released. I pre-ordered it in blue, the night it was available. I received it, loved it. Then I was forced to exchange it for a black Note 7. Then it was recalled and we were told our Note 7's would stop working and we HAD to exchange them for another phone, and Samsung promised us that they would make it right for the Note 7 owners if we stayed with Samsung. I was considering switching to iPhone but decided to stick with Samsung. So I downgraded to the S7E, which I hate, by the way. And now the Note 8 is released and we are stuck in a contract with Verizon, and neither Verizon or Samsung won't make it right. I'm told by both parties I have to pay off my S7E of $495 or wait another 14 months before I can upgrade. How is that fair at all? We are stuck with a phone we never wanted in the first place - we were FORCED to downgrade and now we are stuck with what was supposed to be our "temporary" replacement phone. I'm not happy! I'm angry, and first chance I get I will be leaving Verizon and switching to iPhone. Way to lose another long time customer, Verizon & Samsung! Already shopping around for another service that will buy out my ridiculous Verizon contract.

Ann154

You can sell the Pixel XL for more money through Swappa than what you would get for the trade-in from Verizon Wireless.

GEOFF4X4

Agreed i just got the run around ive been a note user since day one and was so excited to get my 7 and loved it then twice had to give it up and for what ? This poor excuse of a phone s7 edge .....Now i see pre order deal on note 8 get excited that i finally might be happy with my phone again .It says return your phone but it "means" pay off the phone and then we will give you a deal . Talk about disloyal to customers and to tell you on the phone its not there fault you signed up to pay your retailer . They forget I didn't choose to give up my note I WAS FORCED TOO! Very upset at both verizon and samsung still have not corrected the injustice from note 7

Momma23dogs

None of the carriers are willing to stick there neck out and fix Samsung's mess. And rightly so.

I don't know why everyone feels entitled or why any carrier should bend over when it wasn't their fault the phone was faulty.

The only accommodation that should have been made by carriers last year, is to return old phones in cases of early upgrades with trade in, in as many cases as possible, rather than upgrading to another new phone being the option. Even that would have been a burden on the carriers they shouldn't have had to pay for.

ewillis

Mama, Doesn't work that way. I guess when I want to return something I should go only to the manufacturer and not the store that has my money? I paid Verizon for the phone, they should fix the problem at their level and use their clout with Samsung to get made whole. Business 101.

KELC122

ewillis totally agree. I have been a long life Verizon customer. I also had the Note 7, loved the phone. When I had to send it back, our choices were either the S7 or S7 edge which I did not care for. I went with Google Pixel XL because I like the bigger screens. Now the only advantage that i have with the Pixel is that I would be one of first to get new operating system. That is about it!! I am a Note fan, love the phones. Since I still owe more than the credit that Samsung is willing to give, it would not make sense at all to go back to the Note. I am more than upset, that I didn't have many choices at the time when the recall was made. I wish I could go back to the Note but I can't afford to pay the balance off my Pixel. Is it fair to us customers that this was a world wide recall? NO!!! I hope Verizon makes good for us Note 7 customers!!! Let's get the point across to them and see where it leads us!!!!!

cehogan483

I agree the trade-in promo from Verizon is garbage. Look at the Samsung site for previous Note 7 users: http://www.samsung.com/us/galaxy/note8/Note7Promo/#

I am just going to payoff Verizon and buy straight from Samsung. They will give me $425 for returning my phone to them and they will give it all to me at once. The way I calculate it, I pay $462 for my payout no matter what. After that, Verizon will charge me $480 only if I stay with the Note 8 for 2 years but ultimately I will still be paying $40 per month for 2 years. Or I pay Samsung $535 but if I pay them the $40 I would have paid Verizon, it will be paid off in 14 months and then I can upgrade. In 12 months when the next Note comes out, my payoff amount would be $55 with the Samsung deal but would be $480 with Verizon.

Since Verizon doesn't want to be fair, they won't get that money...I will give it straight to Samsung who doesn't seem to be interested in playing games with anyone and especially not previous Note 7 users.

ewillis

Hogan, I thought the same thing at first with the samsung deal. But if you compare the timing of things you get to pretty much the same place with either the samsung or Verizon deals. In both you are out a lot of money now and need to wait 2 years to get it back. Samsung is giving you the full trade in now but offsetting the amount you'll finance, so you don't have that money now to fund the payoff of your old phone. Only real differences between them is a little less cash with samsung deal but at least you aren't locked in for 2 years.

theKrkn

They should just allow us to trade in our current replacement phone for no discounts towards the note 8... I just want to go back the note platform and if I can just hand them google pixel xl and get the note 8 at full $40 per month price id be happy.

I think this is exactly what we would all expect. We had to switch away from the N7, and I feel Verizon did as good as they could about that (I switched to the Pixel), so what feels equitable is just being able to switch back to the Note8 and, if paying for the device monthly, just continue with the Note8 for the next 2 years. If you switch after a year, that would be the point at which you'd pay off the balance of the Note8. But both Samsung and Verizon's offers require a big outlay up front in order to switch. If they gave you essentially cash value to pay off your phone, which is what they make it sound like, then you'd be fine, but the fact that they just credit it to the financing of the new phone makes it good for them, not so much for us. We'd rather switch for no cost now, and perhaps have to pay off the other half in a year.

valerie14432

Let's connect on FB and get Justice for Samsung Galaxy Note 7 customers - Home | Facebook

This is not right what Verizon & Samsung are doing - it is not FAIR and we need to fight this! Power in numbers!

travisryans

I have to agree, we should get the 8 swapped out evenly for the phone we were forced into. In my case it is the 7 edge. This phone was already a year old when I was forced to turn in the BEAUTIFUL note 7 (the second time). In the tech world a year is a VERY long time. This is plain old not fair to note 7 owners.

Thank you for your time.

Momma23dogs

ewillis wrote:
Mama, Doesn't work that way. I guess when I want to return something I should go only to the manufacturer and not the store that has my money? I paid Verizon for the phone, they should fix the problem at their level and use their clout with Samsung to get made whole. Business 101.

You could have returned the Note 7 for full refund. You could have gone back to an old phone. I see no reason for any carrier to pay for Samsung screw up and your personal choices.

Verizon's return period is 14 days. (All carriers actually). one year later is not a "return", it's a trade in. And Verizon is not offering one, Samsung is. So, yeah, this IS the way it works.

I find it interesting that the only retailers that customers continually hold responsible for a third party product are cell carriers. No one blames Walmart or looks for a freebie when a car seat gets recalled. I suppose it's the carriers fault for creating a dependent relationship for several decades.

matthewzim1988

It would be awesome to just be able to walk away from the phones we have now and get the note 8s I feel like its a pretty simple concept. Just even as an I know your a loyal customer since you stuck with us through this fiasco that was the note 7. I know its not verizons fault but just as a thank you for not bailing on us would be appreciated by all.

murph6221

Also, my S7 edge is the only phone out of 4 on my plan that has to be paid 100% in order to upgrade. The rest can be traded in after 50% of the phone has been paid. Something is not right here.

jaapplen

What's worse is that the Note 7 DID qualify for the Samsung annual upgrade program at the time we first got the Note 7. I had asked this question because it was my first Note and I was unsure if I would like it or not. Turns out I loved it right away. Trading in my S6 Edge seemed like the best decision. Our problem is that the recalls gave us our S7 Edge after the annual upgrade was offered.

Although they scrubbed any reference to the Note 7, they mention the S7s and dates in the Verizon FAQs right now.

***What's the annual upgrade program for Samsung devices?

-The annual upgrade program allows customers purchasing eligible Samsung devices to turn in that device after 30 days and payment of at least 50% to upgrade to a new eligible smartphone on a device payment agreement.

***I have other smartphones on device payment agreements. Are they eligible for early upgrades too?

-Maybe. It depends on when you purchased your device.

-Samsung S7 and Samsung S7 edge, purchased on a device payment agreement on or before 9/10/2016 are eligible for the Annual Upgrade program.

-The Annual Upgrade program is no longer available for Samsung S7 and Samsung S7 edge devices purchased on or after 9/11/2016.

We all could have got a Note 8 once it hit 50% paid, if we just kept the first Note 7. At the very least, grandfather our S7s to match the purchase date of our 1st Note 7.

Bern612

I've been holding out from writing this, but Verizon wouldn't listen to my complaint.

Aug 3 2016 Note 7 release date

Sept 9 U.s Consumer Product Safety Commission Urges Note & users to stop using Note 7

Verizon we site.Early upgrade program. :

Purchased and activated an eligible Samsung device on a Verizon Wireless device payment agreement. Eligible devices:

Galaxy S8, and S8+
Galaxy S7 and S7 edge purchased on or before September 10, 2016

Sept 15 Formal Recall

point is i find it strange they stooped the Annual upgrade program right before the recall was Formally announced. Good way to make us sign 2 year contracts, and [Removed] at same time

inappropriate content removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

murph6221

Oh, I see. I got my 1st Note 7 in August 2016 and it was recalled. Got my second note 7 a week later. Then that was recalled. There was no mention that the annual 3 month 50% plan was no longer offered. Now I see that I have to wait the full 2 years to upgrade/trade in.

I asked if those of us that owned the Note 7 would be able to trade in if they came out with a new one and they said hopefully we would be able to do so.

We should be grandfathered.

This is so wrong.

LOSOMURTI

Agreed. It is the same thing if you paid off your phone and sell your Samsung s7 for $350 and go toward note 8. Basically, they only paid you $130 for loyalty.

Not only they forced to return the note 7 and had to downgrade to s7 which was the phone I had paid couple months prior before the upgrade and I had to start new payments all over again.

DAVLAN6

I have had multiple talks over the last three months with Verizon about this. I was told 2 days ago that Verizon is working on a buy back forgiveness program for former Note 7 owners when they want to get the Note 8. Lots of us were mislead with the S7E. Let's not go off the rails, yet. The phone won't even ship from Samsung until 9/14. I have an email that says I will be taken care of. I've been with Verizon for 20 years. They have always taken care of me and I will trust them with this. Just need a little patience.

valerie14432

Patience? Verizon has had a YEAR to come up with a plan for when the Note 8's rolled out. If they cared at all about their customers, they would have a plan in place RIGHT NOW. Not after we all complain about the situation.

Momma23dogs

Verizon has a very generous rate in offer considering this was not their problem and owe nothing to customer for Samsung's faulty phone.

Samsung Galaxy Note8 Specs, Prices, & Features | Verizon Wireless

Momma23dogs

phooey, auto correct...

BAHBDL

This deal is ridiculous. I would be happy to trade my perfect condition S7E in for them to wipe the remaining balance off my account and pay the cull $40 a month for the Note8. This is the most ridiculous "offer" i've ever seen. I've been a very loyal Verizon customer and they can't do better than this!

OLGJAR52

1. Samsung is a mega rich company and no was even hurt a tiny bit from the note7 problem.

2. The deal they are offering for the new note8 for previous note 7 customers is a shame.

3. Most of us owe that current amount on our phones at this moment in which means if we do what Samsung is asking we will in no way get any type of relief on the new note 8.

4. Samsung needs to win there customers back by making good on the note 7 customers like they have in there home country by just giving them a note 8 with no charge. In which makes sense being all of use note 7 owners had to go through[Removed] with going back and forth getting the note 7 replaced and then replaced and them ultimately having to just give it up and purchase a older phone.

5. If Samsung wants to charge previous note customers anything at least they should only charge the $225 I cost to make the phone. that's all. and charge new customers the premium in which they want to which is about 400%.

6. If you do go with the Verizon trade in Verizon gets a chance to take your free device and get you to still pay a premium over 2 years and they go ahead and recycle your great working condition phone in for a premium. it a loss loss loss for customers and a enormous win for Verizon and Samsung.

7. Also don't forget that Verizon ruins the actual galaxy experience by taking away so many great features that we do actually want (optimization tool)

8. Remember if you do attempt to upgrade to the note 8 your are completely getting [Removed] and are note in really receiving any relief on the new note 8 purchase if your a previous note owner. I pray they don't thing we are so stupid to accept a $425 trade horrible deal when I believe its should just sell it to us for a cool $250

or cut there loses and keep there loyal galaxy customers happy.

inappropriate content removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

valerie14432

I couldn't go back to an old phone - I had the S5 which had died and I went 2 months WITHOUT ANY PHONE because I was waiting for the Note 7's! So when I was FORCED to turn in my Note 7 and DOWNGRADE - I had NO CHOICE but to choose an alternative phone that they were offering.

valerie14432

T-Mobile is willing to buy out my Verizon contract! So I will be switching to them, as well as switching to iPhone at that point. Verizon and Samsung are both going to lose a long time customer here. I've only have Samsung phones and Verizon for service!

Slingshot91

I loved my Note series. When the Note 7 came out I was excited and got one for myself and my wife. And like most of you, went through two recalls. The first recall we went back to our old phones while we waited for the replacements. The second recall they pushed new phones and we ended up with S7E(s). I really don't care for it. Now this promo comes out and Samsung thinks they are making it "Right". Not even close bud!

I spoke to both Verizon on the phone and went into my Verizon store to see if I would get the same answer and I did. We have to ante up and pay off the phones first before the upgrade to the Note 8 or go through Samsung for that offer.

After looking into it, unless Samsung or Verizon comes up with a better offer, I'll hold where I am. As much as I would love to get back into the Note Series, I'm not willing to jump at any of these sad offers just to have a Note 8. I'm sure they will bag some people because they just have to have it, but not this kid.

ANDMAU89

I will throw my comments into the ring as well. I, like many others, had to take an S7E that I didn't want under the pretense that I'd be able to get away from it. I couldn't get my N4 back due to trade in. Now that getting out of the S7E doesn't appear to be reasonably doable, I'm pretty unhappy with Verizon and Samsung. I'm a long time customer of both and my expectation is they both will get together to make this right. I want upgrade forgiveness for my S7E so I can get to the N8 without a huge cash outlay. I don't need the discount on the N8 unless it can be applied to my S7E buyout. I'm hopeful this will happen eventually but if not I'll consider leaving Verizon since 4G data usage isn't a major concern in my daily use case. I'm hoping that enough voices will be enough pressure. We'll see...

KimhatesthePixel

I agree with the scam as well... I got the Pixel XL because it was recommended to me by the Verizon dealer at the time after my Note was recalled for the 2nd time. I still owe $549 for the stupid Pixel XL and I can't get an upgrade because they used it for the recall when I had to get the Pixel XL. Now after speaking with Verizon and Samsung's Supervisors they say that I have to pay off the $549 for the Pixel XL and then I can buy the new Note at a discount with $425 off. Sill costing over $500. So I was still a little confused. So I spelled it out as clear as I could to make sure I was understanding properly. I would have to pay basically $900+ out of my own pocket to get the new Note. That is not any kind of, "Special treatment thank you for being a loyal customer and we are soooo sorry for the 2 phones we had to recall and the new phone that you had to get that you hate compensation." kind of deal... I just want my Note back that I loved so much!!!! Does anyone have any solutions so far???

Please let me know!

murph6221

Not to mention the inconvenience I had to go through to return the note 7, not once, but twice. I ended up with the 7 Edge, which by the way has to be the worse Samsung phone I have owned. Everyone complains they can not hear me speaking no matter where I am. They say it sounds like I am under water and now I am stuck with this for another 14 months. No one explained to me beginning Sept 2016 you had to pay the balance 100% in order to upgrade. Loved my Note 7 should have kept it.

valerie14432

You couldn't have kept the Note 7, it wouldn't have done any good,

because Samsung announced after the final recall that they were doing a

software update and the phone would not be operable after that.

DAVLAN6

I have spoken with 3 different people since June. All three have said that, after checking with management, they will, at the very least, treat my s7e as a model eligible for the pay off 50% trade in policy that my wife's iphone qualifies for. In June, Samsung USA was on record saying they felt they had done enough for us note 7 owners. 1 week ago, they changes their time. During my last call on the 24th to Verizon, they told me they are actively working on a buy-back-foegiveness program for those of us that got hosed by the note 7s. They reaffirmed my ability to do the 50% deal, if I really wanted to order the note 8. I told them I would wait until I knew what the forgiveness program entailed. Since the new notes won't ship from Samsung until 9/14, I don't mind waiting another week or so.

MonroeB

They simply can't do that because of the cost of the Note 8 being it's $960.00. The S7E came out at 779.00, I don't know what you guys paid when you got it after the Note 7 fiasco. This is the main reason why Samsung or Verizon won't just let it be a fair trade, loss of money would be huge. I didn't buy the Note 7 I never buy new phone right away and for good reason, I still have my note 5 I waited 5 months to buy and it's been a perfect phone, I will buy the Note 8 when it comes out in Maple Gold in the US if it doesn't then I'll wait for the Note 9 and hope they will release that in better colors. If I were you guys wait just a bit more to see this version is safe this time, go directly with Samsung their deal is better no matter how you look at it.

MonroeB

Good luck with T-Mobile and their bad service, you'll wish you never left Verizon. Give Verizon an extra week after shipment of the Note 8 their coming out with a forgiveness program, don't give up yet.

TEDKORD1968

My son has T-Mobile - works just as well as my Verizon service, only much faster D/L speeds.

TEDKORD1968

The entire concept of a trade-in promotion paid out over 24 months is a scam. It's designed to not pay out the full value, knowing most folks don't go two years with a phone. Give the full value up front toward the new phone.

OLGJAR52

Yes so true. 3 years ago the trade in promotion was great they gave you the trade in value up front against the cost of the new phone. Then Verizon lies and says no more contact of 2 years any more. After that Verizon thinks everybody is a complete [Removed] and would think that a 24 month trade is credit is actually that it's not. Its just a sneaky way of saying the new Verizon 2 year contract. Cause if at any time you don't want to pay monthly payments any more your are forced to pay out the remaining total. Which on terms could be considered a (early termination fee) another thing is the note only cost around $225 for retailers not $960 for consumers. So Verizon and Samsung both make a cool 600% not to mention the great amount of money they will get from recycling the trade in device. But one thing is most definitely true Verizon is way more reliable on service. I tried to mobile for a week and I missed about 100 calls. I'd say no one should trust the trade in deal scam its not a trade in deal its code name for 2 year [Removed] . Plus the new pixel is coming soon and the new V30 from LG.

inappropriate content removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

DAVLAN6

Verizon has a trade in policy on models less than six months old (iPhone came out right as Note7 buyback was occurring, s7e had been out longer than 6 months) as long as at least 50% of the phone's price has been paid. We have paid 10 payments. Buy the time they officially announce their "forgiveness" program, we probably will have paid 11. Verizon will only be "forgiving" 1 month of payment. I will still have to pay full retail ($40) a month for the Note 8. I am ok with this. I just don't want to be saddled with paying on the s7e for 24 months, or paying off the entire amount before trade.

tk3765

Half the problem is that Verizon is issuing no information. If they are working out a program to accommodate the former Note 7 owners, they need to indicate that even if it is still in the works. People can understand things being worked out and it would go a long way towards reducing the grumbling...

Zn6ft86

I just decided to take advantage of what samsung offers as note 7 user promo trade in because my s7e was already paid off & I just received replacement phone few days ago via warranty so I think it's safe to assume that full promo trade in value will be applied for me. It looks like samung promo apply $425 credit up front unlike what verizon is trying to trick customers. When I preordered my note 8 last night, it was clear that samsung is applying promo credit up front, because sales tax was applied after trade in value is applied. Also, that sales tax is included in total amount I financed unlike verizon wants you to pay $9X.xx tax upfront. I'm more than happy to pay extra $4.35 each month because one year later, I will end up with $290ish left over balance 1 year later compare to $480(with verizon with promo) in case I wold want to upgrade for note 9. Even if I decide to stay for 2 years, I only will end up pay $16 more. I did lil math below(tax calculated based on state of TN where I live).

● 2 yrs later after trade in ●

Samsung promo

$960 - $425 + $49.49 (sales tax in TN)

= $584.49 total paid after 2yrs

Verizon promo

$20 x 24 + $88.80(tax you pay up front)

= $568.80 total paid after 2 yrs

● 1 year later after trade in.●

Samsung promo

$584.49 - $24.35 x 12

= $292.25 remaining balance

Verizon promo

$960 - $40 x 12 (because verizon finance whole 960 and apply 20 credit each month)

= $480 remaining balance and remaining trade in credit (amount of $240) will be gone if you decide to upgrade.

I hope this helps someone to decide

TechnoGeek4Life

Sprint is making it right for there customers.

https://community.sprint.com/t5/Samsung-Note-Series-Knowledge/Can-Note-7-buyers-upgrade-to-a-Note-8/ta-p/971498

Hopefully Verizon will to.

emoorman

It's just unfair to previous note 7 owners.

Both verizon and Samsung.com offer a trade in 'deal'. You trade in your phone for an amount vzw offers 480 and Samsung offers 425. That's not a deal, that's simply buying our phone that's in good condition.

With Samsung, you still have to pay over 500 out of pocket, and with vzw, you have to pay off the replacement phone. Mine is over 300. A true deal would offer the discount with no trade in.

Jarred915

I went in to Best Buy the day preorders started and when I found out Verizon won't do the give back on replacements for the Note 7 and you had to pay the whole phone off I started talking to other Carriers. I already know for a fact AT&T will give you up to $650 payoff per phone to switch to them and they have a discount deal that of you buy one note 8 on their yearly plan they will give you one on a very discounted deal. I figured I'll give Verizon a chance to make it right. If not then I'm Switching. If Verizon doesn't make it right for you or anyone else I highly recommend you check it out.

Momma23dogs

Jarred915 wrote:
I went in to Best Buy the day preorders started and when I found out Verizon won't do the give back on replacements for the Note 7 and you had to pay the whole phone off I started talking to other Carriers. I already know for a fact AT&T will give you up to $650 payoff per phone to switch to them and they have a discount deal that of you buy one note 8 on their yearly plan they will give you one on a very discounted deal. I figured I'll give Verizon a chance to make it right. If not then I'm Switching. If Verizon doesn't make it right for you or anyone else I highly recommend you check it out.

Read the ATT offer carefully. The $650 switch offer is only to pay off your phone balance, not a full $650 (same as Verizon's offer). The maximum credit on the BOGO deal is $750, or $375 off each phone. Do the math, the Samsung deal may be better as they are offering $425. Verizon is offering $480 for unqualified paid off phones.

FYI the switch offers don't pay out all at once, the remainder may take weeks or months.

Meanwhile you still have a lump sum bill due right away from Verizon, which seems to be what you are trying to avoid.

Momma23dogs

emoorman wrote:
It's just unfair to previous note 7 owners.
Both verizon and Samsung.com offer a trade in 'deal'. You trade in your phone for an amount vzw offers 480 and Samsung offers 425. That's not a deal, that's simply buying our phone that's in good condition.
With Samsung, you still have to pay over 500 out of pocket, and with vzw, you have to pay off the replacement phone. Mine is over 300. A true deal would offer the discount with no trade in.

It isn't Verizon's job (or AT&T, T-mobile etc) to make you a deal. It was up to Samsung and this is all they are offering. If you are that insulted, don't buy from Samsung again.

Did you know they preorder for the Note 8 set a record?

Do you understand that Samsung has no insentive to offer a (better) deal when everyone is banging down the door?

Jealbr

If you are US based, please take a few minutes to file a fraud complaint with the FTC against Samsung and Verizon. https://www.ftccomplaintassistant.gov/Information#crnt&panel1-1

I would encourage you to do this since they promised us we would be able to trade our phones back in and not be penalized once the note debacle was sorted out. I like many have been unable to and have been locked into the loaner phone I have unless I pay out their extortion demands.

kathy65793

Unfortunately we were all told something different when we had to return the Note 7. Depending on who we talked to customer service or in the store there were so many different deals to return the phone.I had asked for the promise to take the S7 edge back in writing when the Note 8 came out but seeing how this was never done before they did not have a contract with this wording in it. I for one can not believe that this note 8 cost under $300. for Verizon to buy and then turn around and sell it to me for over $900. I am all for a business making money but if you take into account how much they made off of some of us that took the S7 Edge at the time they sold it to us and all the offers they had before the recall ( 50% off - buy one get one ) and none of that was offered to me for downgrading to this phone since it was over a year old. I have another year with this phone that I really didn't want but at the time I had no choice seeing that when they sent out the update to my S5 to marshmallow it killed the phone. I hope they do get this straighten out for the sake of everyone involved but what ever deal you make with them get it in writing and read the fine print

JUPITER7MEDIA

In September there was a trade in promotion for galaxy note 5 phones...When the new note 8 was released i called Verizon (not the store) and was told of i paid off my old phone I could get the new note 8 for half of the price...I said thays a good deal sp I went tp the Verizon corporate store. The salesperson said that was correct ...i only owed $58.00 so i did the amount on my card and everything went through...Then I waa told I had to pay the state taxes also...wherever I have upgraded my phone it was always on the bill and I never paid that out of pocket. Amd I was never told by the corporate call center that needed to.be done and the salesperson didn't tell me that until after my card was charged. Needless to say I rold the salesperson I never had to do that and told him if I knew that i would have waited and paid off tje $58.00 on my 2 remaining bills. So I wwnt home and called the corporate call center and explained what happened. Tje person at tje call center said he would bring this up in the next meeting and TOLD ME the money would be refunded back to my card within 10 buisness days...on the 10th buisness day i called the corporate call center only to be given the runaround aboit how i paid the phone off and all they could do was to apply the amount to my bill because the refund was rejected. I was not notified about the refund rejection and basically was lied to, not informed and basically told we arw goinf to do wjat we want regardless of what we told you....amd I jave been a Verizon customer for well over 10 years and never been late on a bill...and dont want to really talk to you and do what they say

Momma23dogs

You are incorrect. It is required when using the installment option that you pay your state sales tax up front. Sales tax on the device is not billed monthly as it was when phones were subsidized.

How Do Device Payments Work? | Verizon Wireless

JUPITER7MEDIA

They just started that because I jave been with them for at least 15 years

and those fees were always put on my bill...meaning I never came out of

pocket when I got the phone..i would go in the store get another phone and

that was that...I understand the fee thing but to tell me I need to pay

another $125 right there I jave never done before and it was not told to me

after they took my money and said they would refund it back and not notify

my that they could not

Momma23dogs

JUPITER7MEDIA wrote:
They just started that because I jave been with them for at least 15 years
and those fees were always put on my bill...meaning I never came out of
pocket when I got the phone..i would go in the store get another phone and
that was that...I understand the fee thing but to tell me I need to pay
another $125 right there I jave never done before and it was not told to me
after they took my money and said they would refund it back and not notify
my that they could not

You didn’t have installments 15 years ago, or even 5 years ago. The installment plans are a retail sales agreement, not a 2 year service contract. Your obligation to pay for the phone in this manner means the sales tax must be paid up front because it is not paid monthly on your bill.

sha21g

I did the same...I turned in my Edge 7 during the promo time to get $480 off a Note 8. I paid off the $440+ on the Edge 7 and turned it in for the $480 credit. Only to find out they never credited my account so I am paying the full price on the Note 8. I have been fighting this since september and keep getting promised over and over that I will be credited, but as of now...still have no signs of that credit. I feel jipped and would have NEVER upgraded at all if I knew this would happen. I would've stuck with my edge 7 that was paid off! Now I have a $880 bill on my Note 8 and a higher monthly payment that I never agreed to. They are about to lose a 20+ yr client and 3 lines at that. I'm hating this right now...never have I ever had to call back more than once to settle an issue. This is 4 calls/chats and over 4 hrs of follow ups to no avail.

What are you planning on doing?

sha21g

DId they block your response? I think you're dealing with what I am....

sha21g

Did you choose to stay with Verizon, because with all of this...I am about to leave and I would like to know how others have proceeded. Now they just said they cannot honor the promo because it only applies to new lines and not existing lines. This is a straight out lie because I would have never started the process at all except they contacted me to upgrade my line as an original note 7 owner. I'm so tired of their games and lies... what a waste of my time.

Please advise if any of you have found a productive way to proceed with being handled like this...

Child Item