We were given the same bait and switch deal, went ahead and got the new line for my son. Today I realized, looking closely at my bill, that they have been charging me for the "free" phone for over a year. I called and told Verizon the issue. I was told I was supposed to apply for a rebate, but it was too late because it expired after 30 days. We were NEVER told that we had to apply for a rebate by ANYONE. Then I'm told that because i paid the bill, on time, every month, that it meant I agreed with the charge and that there wasn't anything they could do. That's it, that's all. They robbed us of $800 and don't care one bit. We've been with then about 15 years and this is what we get in return? This is how they treat us? They robbed us. This is not the end of it. We will try again and, if they don't give us our money back, I will take it to the attorney general, the Better Business Bureau and the federal entities associated with telecommunications to resolve it. Wow. I thought I was dealing with a company I could trust. If we don't get our money back, I will be canceling one account right away and the other two as the contracts expire. Wow. Verizon ought to be ashamed.
