I feel that throttling existing customers video is not very good customer service. I was actually told that existing customers would not have their video throttled.
| | | | We're reviewing your request as we speak. |
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| | | | Let’s make things happen. | |
| | | | | Thanks for reaching out to us for help. We've processed your request. To recap, here's what we've done: | | | The new Verizon Plan Unlimited includes: ?Unlimited talk and text ?Unlimited data ?Full quality HD Video: Customers who were on the unlimited plan before August 23rd will not be throttled down to any data usage or HD quality streaming, customers benefits will remain the same. | | If you need anything else, please visit us online or via My Verizon Mobile.
If you have questions about this request, feel free to give us a ring at 1.800.922.0204 or dial *611. We're open 7am - 11pm Mon-Fri and 8am - 9pm Sat/Sun local time. | | | As always, thanks for choosing us. We appreciate you. | | Yours truly,
The Verizon Wireless Customer Service Center |
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