android pay problem setting active account

BrianKubit

Just got the new S8 and I am unable to use Android Pay. When opening the app, it says "Problem setting active account" and then when I try again it spins and doesn't open the app. I have re-installed android pay and restarted my phone and the same issue persists.

Anyway to correct this?

Verizon_Support

Hello,

We definitely want your Android Pay to be working exactly the way it is supposed to. Are you able to use data while connected to 4G? Are you up to date on all system updates ( https://www.verizonwireless.com/support/knowledge-base-210995/ )? Are all of your other apps fully up to date?

If you answered yes to all of these, the next best step would be to reach out to the developers of Android Pay directly for additional assistance. You can reach them at support.google.com/androidpay or email at google-payments@google.com

ChristopherM_VZW

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