For the past 9 months, suddenly my service stinks. I only have 1 bar sitting at home and texts won't even send. This has been going on a long time. Now today it's really bad. What the heck???
What phone, what plan, what zip code?
Samsung Galaxy 7. My zip code at home is 65706 and at work where I have problems as well is 65806
I have unlimited plan
We understand you depend on your cellphone to provide you with the service you are familiar with having, TERBRI49. Are calls and other data functions also affected? There are some troubleshooting steps for us to complete since this is happening in more than one location. How is is once you power the phone off/on?
https://www.verizonwireless.com/support/troubleshooting-tool/
TamaraH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Still slower than molasses. Apps are slow, a few dropped calls mostly upsets me because I text and when I'm sitting at home (65706) and I can't get a text to go out, it's very frustrating.
There are at least four different types unlimited plans. Provide the exact name shown on your bill.
Have you tried using Wi-Fi calling? With it, your signal level makes no difference.
What is wifi calling?
You use your Wi-Fi instead of the VZW network. Assuming you have wi-fi access, you go to the Advance Calling setting, turn on HD Voice and wi-fi calling.
WiFi calling is a great feature, TERBRI49. It may really help you with your calling & messaging in your home and at work. Here's the information about the service: http://vz.to/2vuWaaf To turn this service on for your Galaxy S7, you can use the guide here: http://vz.to/2zPAI1z Please let us know if you notice an improvement. Sometimes it also helps to be in airplane mode before switching on your phone's WiFi and using WiFi for calling & messaging.
EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
