Layout Settings Revert to Default After Restarting

RANDAROOTER

Since the update, I had to customize my layout again. I had to restart today and it reverted back to the default layout. I've restarted a few times since then after making a few adjustments and after every restart, the layout goes back to default. Why aren't my changes staying?

Verizon_Support

Personalizing your mobile device is essential. I am concerned to learn since you updated your Galaxy S7, you report the layout returns to the default when you restart the device.

 

I would like gather a few details so we can get to the bottom of this issue. When you say the layout returns to the default, do you mean the background or the icons? Since the OS update, have you also updated all the device applications? Sometimes, right after an update it takes a few days for all the device apps to optimize with the new software.

 

IF your device is still misbehaving, please test a restart while in Safe Mode. Safe mode is completely safe and you will not lose any content. Here is a link to the steps: https://www.verizonwireless.com/support/knowledge-base-203892/

 

GinaU_VZW
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