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Not Receiving Pictures in Text

SNOWHITE7

My Samsung s4 will not load pictures in my Verizon messaging app. Unless I log into my Verizon account then they will start to download. This started to happen right after the new update to my phone. I have: Remove battery, Master reset, reinstall Verizon app, called Verizon 6 times no help from them. Anyone have any ideas.

Comments

chris1060

In the Messages+ app under settings, scroll down to Auto Image Download and make sure that Wi-Fi or Cellular is checked and not Never. See if this helps.

SNOWHITE7

Yes I have done this already. The problem is still there. Anyone else have any ideas?

SNOWHITE7

I'm still having problems with receiving pictures in my Verizon + Messaging. The pictures will not download unless I log into My Verizon account. I don't even have to click on anything just log into stare at the screen and wait 30 seconds then they start to download.

I have removed the battery, removed the memory card, remove the phone sim card, do a master reset, uninstall Verizon messenger + & reinstall,

This has been going on since the last phone software upgrade

Ann154

Have you tried the Samsung messenger app instead of Verizon Messages+ application?

SNOWHITE7

yes It works fine

SNOWHITE7

Message+ ver 6.6.2 4.3 GB available on phone, been a problem for 2

months

SNOWHITE7

Still no help from Verizon support. Its a shame that I will have to go to close my Verizon account soon if I cant get any help on this & go to T-Mobile. I now have done a Master reset the phone. 3 rd time

SNOWHITE7

Still no help from Verizon support. Its a shame that I will have to go to close my Verizon account soon

Verizon_Support

We definitely don't want to see you leave like this, SNOWHITE7. To clarify, are you logging into your My Verizon profile through the Messages+ app, or are you logging in using the separate My Verizon App, at which point the pictures start loading?

PeterP_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

SNOWHITE7

It only download when I log into my Verizon account. Then wait 30 second and all download start to appeared

Verizon_Support

Snowhite7, let’s get your pictures downloading again in your Verizon Messages + application. This has gone on for far too long. Thank you for your patience. A private message has been sent to you to assist you further with this issue.

SeanC_VZW

SNOWHITE7

I don't have a Twitter account. Should not need it for tech support. Problem has not been fixed its been 4 moths now. Getting ready to go to T-Mobile I found out I get better rates there.

Ann154

SNOWHITE7 wrote:
I don't have a Twitter account. Should not need it for tech support. Problem has not been fixed its been 4 moths now. Getting ready to go to T-Mobile I found out I get better rates there.

The VZW rep should have sent you a Direct Message through the Verizon Wireless Community forum which is accessible from https://community.verizonwireless.com/inbox.

SNOWHITE7

No You did not answer my question and it is still not fixed

SNOWHITE7

Problem is still there. Now the regular messing is not sending for 2 days 5/11/2018

Verizon_Support

I'm sorry to hear that you're still experiencing this issue, SNOWHITE7. At times Messaging applications can have trouble sending Picture Messages if your inbox is full. Please try deleting the Messages in your inbox and let us know if this helps.

CecileC_VZW

SNOWHITE7

Problem is still there

Fritsiefresh

I have an iPhone and sometimes I didn’t receive photos over text from my mom’s galaxy. The issue was her camera was set to the ‘heic’ photo compression. Once we turned it off, I always received pictures from her.

[Deleted User]

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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