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s5 will not charge or connect to laptop after latest update.

after repeated software updates, s5 will no longer charge or connect to any device. Went to verizon store. one other person with same problem. Tech had no idea what to do. Said a software update would come out after enough people have the problem and verizon becomes aware of it. any one have the problem and know how to fix it?

Comments

dexman

If doable, try a factory default to see if that clears the problem.

stef7

Can you backup your critical files? I understand you cannot connect the device to a computer. Did you try downloading the Smart Switch app by Samsung?

Samsung Smart Switch: Transfer Contacts, Music and More I Samsung US

I would go to that site, download the application, run it, and see if you can get the content off your phone onto a PC safely. If I could, then I would try as Dexman indicated, a Factory Data Reset (FDR).

Sometimes, updates leave the phone in less than a fully functional state. You have to perform a FDR to get things working properly again.

Only perform the FDR if you are positive you've gotten the content off your phone and safely onto a PC.

kathy65793

How old is the battery? Do you have the developer options on?

stef7

If the person is unsuccessful getting things backed up using a microUSB cable, then I would install an FTP server program onto the phone, and I would pull the stuff off via FTP transfer.

Question - If the phone isn't charging, how is the person still using the device, and how would the person get an update onto the device to fix the problem? A pre-charged battery?

MICEGG46

Just installed update

MMB29M.G900VVRU2DQI2

and can't get my S5 to increase the charge whIle in use. It is also very slow to charge when idle.

kathy65793

Usually after you get an update it is a good idea to go into the recovery mode and clear the cache partition.This will clear out all the old files. Also recheck all your settings to make sure that the update did not change any of the settings that you had before the update. Check your play store settings to make sure that they are not updating when ever they want. I always have my settings on update wifi only and not to update automatically. When you said that you can't get your S5 to increase the charge while in use how old is the battery. I have a S5 and got it a little while after they first came out and had to replace the battery over a year ago. I had issues like a lot of people are posting about trouble after an update and when I replaced the battery a lot but not all of them went away

stef7

As kathy65793 indicated, it could be a battery issue.

It might also be a cable / charger issue. Cables and chargers are not all created equal, and usually the best ones to use with your phone, are the OEM pair that come with your phone.

For example, I have an LG G4. I use Google Maps - I'm directionally challenged. :smileyhappy:

If I use a lower wattage charger in my car, I actually lose battery charge as I use the device. If I use a higher wattage charger, that's not the case.

MICEGG46

Emptied out the cache and the phone seems to be charging much faster now. Thanks!

bearone21

have you tried the wall charger??

Verizon_Support

Updates are meant to improve your device Micegg46. I regret to learn you are experiencing difficulties after a recent software update. Have you tried using an alternate charger? Can you try plugging your phone in a different outlet and test charge? Is there any physical or water damage to your phone?

Thank You,

MichelleS_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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