Child Item

Site Totals

61487 Questions Answered 271 Categories

Why update GS7/Edge before fixing?

Why was Nougat pushed out to Samsung GS7/Edge phones when the app lagging, freezing, and restarting discovered by those who received the update on the device over six months ago were obviously not fixed? I was looking forward to Nougat but it has effectively ruined my phone. As recommended on Android forums I did change Performance from Optimized to High Performance, and Power Saver was already off, but I am not turning WiFi off since I use it all the time and I shouldn't have to with a $750 phone and $52/mo payment to Verizon for one line. Apps still lag/freeze/restart.

Comments

Verizon_Support

DOGBODYSPEAKS,

I'm sorry to hear about your software update experience. We always want it to work like it's desinged. I am currently not finding any known issues for the new software to cause the Galaxy S7/Edge to malfunction with applications. Not worry, I'll be happy to help and look into this for you. Which specific applications are lagging, freezing and restarting? Are you getting an error message?

RyanC_VZW

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

DOGBODYSPEAKS

The apps that restart constantly are:

Google Chrome

Facebook

Facebook Messenger

Words With Friends

Word Streak With Friends

Twitter

Instagram

Messages

Is there a way to go back to the previous version of Android?

Adam

On Tue, Oct 10, 2017 at 11:36 AM, vzw_customer_support <

Ann154

DOGBODYSPEAKS wrote:
Is there a way to go back to the previous version of Android?

No.

Have you tried a system cache clear through the recovery menu?

jrh4054

Unfortunately, there is no way to go back to the previous OS. Your experience with updating to Nougat, along with thousands of others who had problems, is the reason I still haven't done the update.

Verizon_Support

Dogbodys, Having the latest available software on your phone is important. Once the software has been updated, there's no option to revert back to the previous version.

TrinetteW_VZW

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!