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Galaxy s7 texting troubles. Wifi and cellular

My galaxy s7 (flat) upto date as of April 24th 2018 has been having texting troubles for months. On cellular with anywhere from 2 to full bars (I tested in multiple places.) Every time I try to send a text message it fails once or twice requiring me to manually resend it. After that for the next five minute or so my texting works as normal and then it restarts the issue. It is repeatable on the stock messaging app or on textra. Also wifi texting has never worked for me, on any wifi network (public, private, etc) and I have tried airplane mode and areas with no reception.

Comments

Verizon_Support

I know the importance on making sure all of your services are working properly, especially text, the number one means of communication, VMCNU. Thanks for reaching out to us here. I know you said that you tested multiple messaging apps and the issue persists. However, do you normally use a third party messaging application for texting? Before this occurred, did your phone do an update on the messaging application that you use? Have you tested to see if the issue persist while in safe mode?

JoeyM_VZW

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

vmcnu

I normally use Textra to text. I am not aware of any update occurring and starting the problem. I have deleted and tried the stock app and the problem persists. The same issue happens in safe mode. The problem happens for any contact, no matter their provider and phone type. The issue has been happening for 4-5 months at least. The issue seams to be getting worse. It now takes more and more manual retry attempts to get a message through. Things I have done: toggle all connections, (data, WiFi, Bluetooth, even airplane mode), and use other service such as calling or data, both seam to work just fine. The issue seams to be isolated only to sms and mms.

Verizon_Support

vmcnu, Let's get your messages working like they should. In addition to Textra, we need to get a clarification about the stock messaging application that you tested. Was this the Messages (yellow background) or Verizon Messages+ (red background)? Are you having any problems with your calls, or data connections when this happens? What zip code are you at?

JoelR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

vmcnu

I have Verizon message+ disabled in the phone's setting's app list. I used the Samsung messaging app as the stock one i tested in safe mode and out of. My calls and data work fine! my zip code is 53123, I reside in the Milwaukee area.

vmcnu

My problem has not been solved or even addressed. The agent you sent to talk to my has not responded to me. Id like to be able to text. It is seriously hindering my phone usage.

Verizon_Support

I'm sorry to hear that you've been continuing to have this issue, vmcnu. I would suggest using the Default Messaging application for this device from here, let us know if this will work better for you.

CecileC_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

vmcnu

As I have previously stated the issue persists in the stock and non stock apps. I have tried again with the same results.

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