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While on voice calls People can hear me, but their conversations randomly cut in and out.

My note 8 has had the problem of cutting in and out while on calls since I received it, but I thought it was a zone that I traveled thru. This has been getting increasingly worse for the several months I have owned it. Conversations are fragmented. I randomly cannot hear the far end, or they keep cutting in and out. They say they can hear me without interruption, but my ability to hear them is sketchy and random. MOST Frustrating

Comments

jrh4054

There may be a problem with the antenna in the phone.

rtritz

GGGrrr.... I have been all over the blogs on this. I cleared cache memory, shut down aps and changed reception, removing global service and it made absolutely no difference. I guess I may need to call Verizon and get it replaced. That is, if I can hear them!

jrh4054

Have you called VZW customer service or contacted them using the Tech Coach app? I wouldn't wait for information here.

Verizon_Support

rtritz,

Help is here! Being able to hear a full conversation clearly is crucial. I'm sorry that this has been a problem for you. Allow me to figure out what is going on, so we can get this fixed. Do you know if there is any possible physical or liquid damage to your device? Just to confirm, this happens in every location you are in? If this does not happen everywhere you are at, what Zip Code are you in when this occurs? For troubleshooting purposes, please temporarily disable HD Voice using these steps: http://vz.to/2CSriji Please try a few calls with this disabled & let me know the results.

AliciaS_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

rtritz

Thanks for your input... I will turn off the HD function and report back.

I travel extensively so this is not related to a single zip code. I had

the Galaxy 5 previously and had not witnessed these issues with that unit,

even with the HD functionality but let me try with this unit and report

back later today.

THANKS AGAIN.

On Fri, Mar 2, 2018 at 7:31 AM, vzw_customer_support <

rtritz

THANKS ALL.... I have turned off the HD function and although I have one more call this evening, thru areas that have recently been a challenge, thus far today the problem has substantially subsided. I will have more input after my calls tonight.

My concern is that what good does the HD quality do if we cannot use it? I do like the crisp voice sound, and that was part of the reason I bought the Note 8. It would be a shame if its not useable.

Verizon_Support

I’m relieved to see you’ve noticed a significant improvement in your calls by turning off HD Voice, rtritz. But I’d like to make sure we’ve uncovered all the possible options for you to get the most out of your new device. I’d like to ask you to enable HD Voice again and then restart your phone. If you continue to encounter the issue with call audio, I’d like you to take a look a the signal strength when it happens and let me know if you notice 1x, 3G, or 4G LTE as well as how many bars of signal you see when it happens. Also, do you use any kind of hands-free device while you experience the audio issue? Are you using a case to protect your new phone?

Thank you

JenniferH_VZW

Please follow us on Twitter @vzwsupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

WILJES77

I'm having the same issue with my phone. Disabling HD Voice resolves the issue. However, you used to be able to disable HD Voice and still use data during voice calls. It appears Verizon has disabled this functionality. They have been having VoLTE issues ever since it launched. Looks like they are forcing people to use VoLTE if they want in-call data.

rtritz

I noticed the same exact thing...problem is, I use Data while on a voice

(or used to) virtually daily. This has been a huge step backward. I have

been with Verizon since 1986 and for the first time I am really questioning

their service. :smileysad:

WILJES77

The big draw of LTE was that you could do simultaneous voice and data. Not anymore.

I just upgraded to Oreo a few minutes ago. Hoping that resolves it. If so, I'll let you know. I just reactivated HD Voice.

rtritz

Good Luck.... between not having HD, and the combination of Voice and Data,

I am looking for options....

Thanks!

WILJES77

JONHAI3, I heard the same thing, and a patch was applied last week. I only place about 1 call per day and I havent noticed the issue since the patch was applied.

Agreed, VZW seems to do a poor job of communicating to their support teams.

rtritz

Interesting... I did see a patch last week, but I did not know what it was

supposed to accomplish. I may try turning on the HD once again and see if

that was part of the patch, or not. I do know that the Data connection

does still break off while on a voice call... that has not changed as

recently as last evening.

On Wed, Apr 11, 2018 at 7:25 AM, WILJES77 <forums@verizonwireless.com>

VZE29QXE

I feel your pain I have had the same problem for the last year. I have had a new phone given to me from Verizon and still the same problem. I have talked to numerous tech support even escalated tech support group 2 and still nothing as done any good. Voices cut in and out periodically no matter where I am. I have wiped out my phone numerous times also played with HD voice calling nothing seems to work. Not sure what is going on with Verizon been a customer for over 18 years and I'm seriously thinking about changing. Did not read the full thread on this issue wondering if you ever came up with a solution I know I have not. I am so very disappointed in Verizon

Verizon_Support

VZE29QXE, we never want to see a long time loyal customer like you leave us. We understand the need to have a properly working phone. We are here to help you with that issue happening with your calls.

Is your phone a Note 8 or another model? We ask since you stated you got a brand new phone after the issue started. What zip code are you located at?

Do you know if others have the same issue as you, or is it just happening on your phone?

Steven_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

VZE29QXE

I have Samsung s7 I can go a few days and phone will be be fine then for next few days it will act up. I can hear who ever is on the other line but they can not hear me or they say I sound like I am under water . then they lose me, most times I have to hang up and call them back. happens everywhere not just one location.

Verizon_Support

When did you first notice this issue? Does this only happen when you receive a call or does it happen when you place a call as well?

PriscillaG_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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